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HP Scanner Problem

Discussion in 'Hardware' started by Atomic666, Jan 26, 2003.

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  1. Atomic666

    Atomic666 Thread Starter

    Joined:
    Mar 11, 2001
    Messages:
    108
    Hi
    a customer has an HP Scanjet 3200C scanner.
    It worked fine on his system (Win98) and then he got a new HP 3820 printer. Both the printer and the scanner are parallel. The scanner worked fine with the printer for a few weeks then one day he switched the computer on and the computer can no longer find the scanner. Have tried uninstalling and reinstalling the scanner but it is still not detected.
    Have tried the scanner on another system and it installs and works fine.
    The printer is looped through the scanner and the printer is detected and works fine but the scanner is not.

    Any suggestions?
    :confused:
     
  2. manishkul

    manishkul

    Joined:
    Oct 17, 2002
    Messages:
    130
    Check Setting bios most of scanners work on epp port.
    you will find this setting in parallel port setting.
     
  3. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, As well as checking the port setting> try the method HP has to reinstall and uninstall- have had to do this several times with HP products and it does work. Just a step by step process.

    HP site not working too well, apologize for not sending just a direct link- but it does have the directions to uninstall and reinstall.
    From HP support site:
    ScanJet 3200C Scanner Information

    This is the README.DOC file for the software accompanying the ScanJet 3200C scanner. This includes the HP PrecisionScan LT software, and the other utility programs in the HP PrecisionScan LT Software program group. It provides suggestions for using this software that are not included in the product documentation.

    Table of Contents

    1. Important Web Sites
    2. HP ScanJet 3200C scanner setup
    A. Installation troubleshooting
    B. Removing the HP PrecisionScan LT Software program group from your computer
    C. For multilingual customers: Changing the optical character recognition (OCR) language installed with your ScanJet 3200C scanner
    D. Connecting other devices to the parallel port
    3. HP PrecisionScan LT software
    A. If your application does not show up in the “Where do you want your scan to go?” list
    B. If your application is not supported in the “Where do you want your scan to go?” list
    C. TWAIN and OLE when the HP PrecisionScan LT software is running
    D. OLE and image file size
    E. OCR capabilities
    F. OCR and multiple columns
    G. On-line help
    H. If the boundaries of your original are not found correctly…
    I. If the scan’s output type does not match the kind of original you scanned…
    J. Running out of memory or disk space
    K. Files you can remove to free up more disk space
    L. LeadTools copyright notice
    4. Other Application Notes
    A. Adobe PhotoDeluxe
    B. Adobe PhotoDeluxe 1.0 and Adobe PhotoShop 4.0
    C. Caere OmniPage Professional 8.0
    D. DocuMagix PaperMaster
    E. Lotus WordPro '96
    F. Microsoft FrontPage '97
    G. Netscape Navigator
    H. Microsoft Office Applications and Insert Object
    I. Microsoft Office Applications and Microsoft Photo Editor
    J. Lotus Freelance with Corel PhotoHouse
    K. Corel PhotoPaint 7
    L. Wang Imaging
    M. Sierra Print Artist
    5. Known problems with printers
    A. HP LaserJet III and below
    B. HP DeskJet 720C
    C. Extra pages printed

    1. Important Web Sites

    The Hewlett-Packard Customer Care web site provides the latest information regarding the use of your HP ScanJet 3200C scanner and accompanying software. At this web site you will find the latest software & driver downloads, answers to frequently asked questions, and support documents. The web site is located at the following URL:

    http://www.hp.com/cposupport/eschome.html

    You may also want to visit the Hewlett-Packard ScanJet Scanners web site. This site has information about the latest ScanJet scanner models as well as the Possibilities Workshop where you will find projects, “how-to” instructions, tutorials, and tips for using your new scanner. Use the following URL to get to this site:

    http://www.scanjet.hp.com/


    2. HP ScanJet 3200C scanner setup

    A. Installation troubleshooting

    The HP ScanJet Scanner Support Supplement (HPSCANJT.HLP) is included on the product CD to assist you in troubleshooting installation problems or contacting Hewlett-Packard for support. To access the HP ScanJet Scanner Support Supplement:

    Start the Windows Explorer program.
    Double-click HP Scanning (CD-ROM drive).
    Double-click your desired language folder.
    Double-click HPSCANJT.HLP.


    B. Removing the HP PrecisionScan LT Software program group from your computer

    You can run UNINSTAL.EXE to remove the HP PrecisionScan LT Software program group from your computer. NOTE: Be sure the software is in the same folder where you originally installed it. If you have moved the software to a different folder or drive, UNINSTAL.EXE will not work properly.

    To start the UNINSTAL.EXE program, click on the HP ScanJet Uninstall icon in your HP PrecisionScan LT Software program group.

    The contents of the SCANJET folder will be deleted. Only files that were part of your original install are deleted; any files that you saved into these directories will be retained.
    None of the files that were installed into the system folder will be removed. This is because other programs might be using files that were installed here. This includes files such as the TWAIN DLLs and the scanner driver files.
    The registry entries for the HP PrecisionScan LT Software program group will be cleaned up and removed from your system settings.
    The program group will be removed from the Start/Programs menu.


    C. For multilingual customers: Changing the optical character recognition (OCR) language installed with your ScanJet 3200C scanner

    If your Hewlett-Packard ScanJet 3200C scanner software is not recognizing text you are scanning, you may be scanning text in a language that is different from the OCR language installed on your computer. The OCR language installed corresponds with the Regional Setting of your Microsoft Windows operating system. To determine your Regional Setting in Microsoft Windows:

    Click on START > SETTINGS > CONTROL PANEL. The Control Panel window will appear.
    Double click on the REGIONAL SETTINGS icon. The Regional Settings Properties window should open.
    If your Regional Setting is set to one of the following languages, your scanning software and OCR language correspond to that Regional Setting: English, French, Italian, German, Spanish, Portuguese, Russian, Dutch, Hangul (Korean), Chinese (Traditional or Simplified).

    If your Regional Setting is not set to one of the above, your scanning software is installed in English and you have a choice, during installation, of one of the following OCR languages: Swedish, Finnish, Danish, Norwegian, Czech, Hungarian, Polish, Turkish, Greek, Cyrillic, English, and British English.

    You can install a different OCR language by changing your Regional Setting, and then re-installing the HP Scanning Software. NOTE: Changing your Regional Setting might also change the language of your HP PrecisionScan LT software, depending on the Regional Setting you choose.

    To change your OCR language:

    Uninstall PrecisionScan LT by clicking on START > PROGRAMS > HP PrecisionScan LT Software > UNINSTALL.
    Restart your computer.
    Click on START > SETTINGS > CONTROL PANEL. The Control Panel window will appear.
    Double click on the REGIONAL SETTINGS icon. The Regional Settings Properties window should open.
    Select your Regional Setting of choice from the drop-down menu in the Regional Settings Properties window, and then click OK.
    Restart your computer when prompted.
    Reinstall the HP Scanning Software. NOTE: You only need to reinstall Step 1 of the install screen to change your OCR language.
    Restart your computer.
    Verify your OCR can now recognize your text by scanning a text page.
    After you have verified that your OCR is now recognizing your text, change your Regional Setting back to its original setting.

    D. Connecting other devices to the parallel port
    The pass through parallel port on the scanner is intended to be used only with printers. If you have another parallel device that is not a printer connected to your parallel port, you should add another parallel port to your computer before installing the scanner. Connect either your other parallel device or the scanner to the second parallel port. Call your computer manufacturer for details on how to add an additional parallel port to your computer.


    3. HP PrecisionScan LT software

    A. If your application does not show up in the “Where do you want your scan to go?” list

    The HP PrecisionScan LT software automatically detects which supported applications are installed on your system, and lists them in the “Where do you want your scan to go?” drop-down list box on the software user interface. If you install a supported application, it should be detected the next time that you start the HP PrecisionScan LT software.

    If your application does not show up in the list, check the following:

    Make sure the application is installed on your PC. Only applications that are installed will appear in the list.
    Make sure it is a supported application. The list below shows the applications supported at the time that the HP PrecisionScan LT software was released.
    Support for additional applications can be found in the Software & Drivers section of our Customer Care web site at http://www.hp.com/cposupport/eschome.html as they become available.
    Your application might need a printer driver installed to be recognized by the HP PrecisionScan LT software. Some fax applications, for example, require this. Verify that any needed printer drivers are installed, and then start the HP PrecisionScan LT software again.

    HP PrecisionScan LT version 2.00 applications supported in the “Where do you want your scan to go?” list:

    Adobe Acrobat 3.0
    Adobe PageMill 2.0
    Adobe PhotoDeluxe 1.0, 2.0, 3.0
    Adobe PhotoShop 4.0, 5.0
    ARMI 4.0
    Caere OmniForm 1.0, 2.0, 3.0
    Caere OmniPage Pro 7.0, 8.0
    Caere PageKeeper L.E. 3
    Caere PageKeeper Standard
    Caere PageKeeper Pro 3.0
    Corel Draw 7, 8
    Corel PhotoHouse 1.1
    Corel PhotoHouse (Printhouse Magic) 2.0
    Corel PhotoPaint 5.0 L.E. 6.0, 7.0, 8.0 L.E.
    Corel Presentations 7.0, 8.0
    Corel Print House 1.0
    Corel Ventura 7, 8
    Corel WordPerfect 7.0, 8.0
    Cuneiform 96 Gold
    Delrina WinFax Pro 7.0, 7.5, 8.0, 9.0
    Eudora Pro & Lite 2.2, 3.0, 4.0
    Jasc Software's Paint Shop Pro 4.12
    LivePix 1.1, 2.0
    Lotus WordPro 96, 97, Smart Suite 98
    Micrografx's Photo Magic 6
    Microsoft Imager 2.0
    Microsoft Exchange 4.0 (Windows 95)
    Microsoft Paint (Windows 95, 98)
    Microsoft Photo Editor (Windows 98)
    Microsoft PictureIt! 1.0, 2.0, 3.0
    Microsoft PictureIt! Express 1.0
    Microsoft PowerPoint 7.0, 8.0, 9.0
    Microsoft WinFax (Windows 95, 98)
    Microsoft Word 7.0, 8.0, 9.0
    Microsoft WordPad (Windows 95, 98)
    Microsoft Works 4.0 word processor (Windows 95, 98)
    Netscape 3.0, 4.0 (browser)
    OCR-TRACE 7, 8
    Recognita Plus 3.0
    Ulead PhotoImpact 3.0
    Visioneer PaperPort Deluxe 5.1, 5.2


    B. If your application is not supported in the “Where do you want your scan to go?” list

    If your application is not supported in the “Where do you want your scan to go?” list, you might be able to use another method for getting your scan into the application.

    If your application is TWAIN or OLE compatible, it might have a menu item to retrieve an image from the scanner.
    You might be able to cut and paste the scan from the HP PrecisionScan LT software into the application.
    You can save the scan to a file format supported by your application. Then, import that file into your application.


    C. TWAIN and OLE when the HP PrecisionScan LT software is running

    You cannot use TWAIN or OLE Insert Object to access the scanner from an application if the HP PrecisionScan LT software is already running on it’s own. If you try this, the TWAIN or OLE Insert Object command will fail, but it may not be obvious why it failed. If this occurs, shut down the HP PrecisionScan LT software before you try the TWAIN or OLE Insert Object command again.


    D. OLE and image file size

    One of the connectivity methods supported by the HP PrecisionScan LT software is OLE. OLE is usually accessed through an Insert Object (or similar) menu item. Extra data is stored with a scanned image when it is embedded in an OLE object. The extra data is about the size of the image, which might be quite large. If image file size is a concern, you might prefer using methods other than OLE to store your images in documents. Try pasting from the clipboard, using TWAIN, importing files, etc.


    E. OCR capabilities

    The HP PrecisionScan LT software comes with integrated OCR capabilities. This allows scanned text to appear in your applications as editable text. If you use OCR frequently or on heavily formatted documents you might want to consider upgrading to the Professional version of the OCR to improve overall results of the text. The Professional version of the OCR integrates with the HP PrecisionScan LT software in the same way as the built-in version of OCR that ships with the product. You can also use the Professional version of OCR as a stand-alone application.


    F. OCR and multiple columns

    Normally, when your original document contains multiple columns of text, the HP PrecisionScan LT software preserves the paragraphs when the scan is converted to editable text. In some cases this may not happen correctly. If your columns are intermixed after being converted, try converting one column at a time. To do this, use the selection tool in the HP PrecisionScan LT software to draw a box around a single column, then send it to your word processor. Repeat with each column that you want converted.


    G. On-line help

    Documentation for the HP PrecisionScan LT software is included in the on-line help that is accessible directly from the software. The “Getting Started: Scanning & Copying Originals” and “HP Scanning Software Overview” topics integrate graphics into the help text. For proper viewing of these topics, your system should be using small fonts in your monitor configuration. These options are available through the Display/Settings option in the Control Panel.


    H. If the boundaries of your original are not found correctly…

    The HP PrecisionScan LT software uses the HP Intelligent Scanning Technology to automatically find your original on the scanner bed and select it. If the boundaries of your original are not being found correctly, try the following:

    If you are scanning material that is showing a lot of bleed-through, you can place a black page over your original to reduce bleed-through.
    If the item is still not found correctly, select “Entire scanner bed” from the View menu and then use the Selection tool to draw a box around the item.

    I. If the scan’s output type does not match the kind of original you scanned…

    The HP PrecisionScan LT software also uses the HP Intelligent Scanning Technology to automatically determine the output type of your scan based on the type of information it finds on your original. For example, if your original has a lot of text, the scan’s output type might be automatically set to text. If the automatically determined output type does not give the results you want, choose “Output Type” from the Settings menu or step 3 in the HP PrecisionScan LT software to select another output type.


    J. Running out of memory or disk space

    Under normal conditions, if your PC meets the system requirements for RAM and available hard disk space, you should not have memory problems when scanning. However, when you scan large, high-resolution images or large, scaled-up images, you might, depending on your computer, experience situations where the software is unable to complete the scan or save the image, and you will receive a memory error message. Following are some strategies to help you minimize or work around these situations.

    In most cases, the PrecisionScan LT software automatically sets the best resolution based on the scan’s output type and the application to which you are sending the scan. This resolution will give you the best image quality with the smallest file size. In general, you will want to avoid setting a large custom resolution unless your specific task calls for it. One case where you might need to set a higher resolution is when saving a small image to a file that you will scale up later (such as a postage stamp that you will scale to 5” x 7”). Another case is when you will print line art (color or black and white drawings) to a high-end, high-resolution printer.

    Be aware that the HP PrecisionScan LT software can sometimes scan and save to image files that are larger than some image editors or word processors can handle. Be sure that you have a need for these larger images before you waste your disk space. Did you know that saving the entire scanner bed at 1200 dpi would require over 400 MB of hard disk space? Most display monitors or printers cannot distinguish this amount of detail, so this is rarely necessary.

    When changing setting such as resolution in the HP PrecisionScan LT software, be sure to watch the “Approximate Size" displayed in the dialog to see the effect of your changes on the size of the image. You will notice that changing resolution, scaling, or output type all have an effect on the size of your image. Changing the portion of the image that you select with the selection tool also affects the size of your image.

    The Windows operating system manages your PC’s virtual memory for you by using hard disk space to imitate memory. By default, Windows gets this hard disk space from the drive where its system files are stored, usually the C:\ drive. This is usually the same drive where most of your applications are installed. This is also the same drive where many imaging applications create temporary files while processing an image. Therefore, if you have multiple drives, C:\ is often your most crowded one. If you do have multiple drives, you may see improvements in memory problems if you change your Windows 95 settings to use a different drive for virtual memory.

    Advanced users with multiple drives can change which drive Windows uses for virtual memory by following these steps.

    Close any open applications.
    Open the Windows Control Panel.
    Double-click on the System icon.
    Go to the Performance tab and click on the Virtual Memory button near the bottom.
    Select the option to “Let me specify my own virtual memory settings”.
    In the Hard Disk drop down list box, select a different hard disk drive; one that has more free space shown.
    Click OK and select “Yes” when prompted if you are sure.
    Your PC will be restarted so that the new settings can take effect.


    K. Files you can remove to free up more disk space

    If you need to free up more hard disk space on your PC, the following topics suggest files that you might be able to delete.

    Many PC’s tend to collect “leftover” files in the Windows temporary folder, which is usually C:\WINDOWS\TEMP. This is because many applications put files there that are needed only when they are running. For some reason, these files are not always cleaned up when the application shuts down. Shut down all applications and delete all files from this folder. If you receive a message saying that a file cannot be deleted, just leave that file in the folder.

    The software is capable of running in a demo mode without the scanner connected. This mode uses two files as a sample page to be scanned. If you never need to use the demo mode, you can delete these two files. Delete the following two files to free up ~10 MB of disk space.

    C:\SCANJET\PRECISIONSCANLT\PREVIEWC8.PS1
    C:\SCANJET\PRECISIONSCANLT\PREVIEWG4.PS1

    By default the Setup program will reserve 10 MB of hard disk space for use during scanning. The files are used to improve performance and image quality of your scanning. If you are very short on disk space, you can delete these files. If the files are deleted, the software uses the 10 MB of hard disk space, if available, only when it is scanning. If 10MB of hard disk space is not available during the scan, the software uses memory to complete the scan. This could result in a slight performance loss or image quality loss. Images might not be detected as well, and scaled images might have poorer quality. After considering the tradeoffs, if you still want to delete these files, delete the following four files:

    C:\SCANJET\ISTECH\PLUGINS11\B0.ISF
    C:\SCANJET\ISTECH\PLUGINS11\G0.ISF
    C:\SCANJET\ISTECH\PLUGINS11\R0.ISF
    C:\SCANJET\ISTECH\PLUGINS11\X0.ISF
     
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