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HP SPLIT 8.1 will not turn on

Discussion in 'Windows 8' started by bgolf2121, May 27, 2015.

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  1. bgolf2121

    bgolf2121 Thread Starter

    Joined:
    May 27, 2015
    Messages:
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    Hello,

    My HP SPLIT Windows 8.1 laptop displayed a blue error message when I turned it on this morning for the first time since I bought it less than a year ago. The message read "Kernel_security error" and then my screen pixilated and went black....It turned on once more for about 10 seconds when I attempted to restart it but has not turned on since and I have tried every way I know to turn my laptop back on. I have been reading online about some fixes to this issue but since I cannot even turn on the laptop, I am not sure what to do next. Any help would be greatly appreciated! Thank you!!!!
     
  2. TopSho27

    TopSho27

    Joined:
    Dec 9, 2013
    Messages:
    68
    You have the BSOD (Blue Screen Of Death). The BSOD could have occurred because of many problems, here are some of them: hardware issues, memory issues, virus infections and most commonly driver issues. The only big problem in your case is that you cannot even turn on the laptop. What a professional tech would do in this case is start swapping out parts like the harddrive. However if you are the average person you probably don't have these parts. My only advice to you would be to give your laptop to your local tech for diagnosis.
     
  3. bgolf2121

    bgolf2121 Thread Starter

    Joined:
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    Messages:
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    Thank you!
     
  4. prunejuice

    prunejuice

    Joined:
    Apr 2, 2002
    Messages:
    3,432
    Use your warranty.
     
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