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HP Support Assistant Issues

Discussion in 'All Other Software' started by Jim73, May 1, 2010.

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  1. Jim73

    Jim73 Thread Starter

    Joined:
    Apr 18, 2010
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    I finally got HP Support Assistant to open and run; however, the Health Analysis seems to hangup at the Downloading Updates stage. I am running an HP TouchSmart 600 1050 with Windows 7 64 bit. Do others have this problem?
     
  2. wtxcowboy

    wtxcowboy

    Joined:
    May 25, 2004
    Messages:
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    if you check out hp's forums on the subject, many other hp users have this issue. you might find a solution there. have you gone to hp & looked for any updates for your model # and the support asst? there should be one there...
     
  3. Jim73

    Jim73 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    252
    Thanks for the response. I talked with HP and got nowhere. I have looked at various forums and found nothing of help, except a link which downloaded a new version of HP Support Assistant that would get past the "Gathering Information" step, but it now hangs up at the "Downloading Updates" step. I don't think it is worth the effort to fix. I'll just keep using System Mechanic Pro.

    Again thanks.
     
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