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HP Support Assistant not working

Discussion in 'Windows 7' started by rudydoo, Aug 27, 2011.

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  1. rudydoo

    rudydoo Thread Starter

    Jan 5, 2008
    I have had my HP Laptop for going on a year now, and I have had no issues with it or Windows 7. My problem is that the HP Support Assistant will not work properly and never has. I get message that I have an issue that it has detected, but it won't let me do anything after I respond. Would much appreciate some help please. Thanks in advance.:
  2. haycg


    Jun 11, 2007
    Try using the Tools that comes with Windows 7

    Repair Disc - sfc /scannow - Error Checking - Diagnostic Tool
    1. Error Checking- CD not needed
    Start - my computer - right click local disk (C) - properties - Tools Tab -
    Error checking section - Check now - check mark both boxes - Start -
    This requires a restart to begin.
    2. Start - Run - type - sfc /scannow - OK
    Don't forget the space between c and /
    You will need the Recovery CD if any thing is found wrong.
    Not sure what CD would be needed for Windows 7
    Their are 3 Install CD
    Don't insert unless asked for.
    Repair Disc
    Start - Control Panel - Backup and Restore - at the left top corner -
    Create a System Repair Disc - It may say DVD but a CD works OK
    With the Repair Disc in the tray, Restart your computer and be ready
    to press any key when asked.
    If it doesn't find and fix right off than click next and follow directions
    from the list that should come up.
    When you turn your computer on start tapping the F9 key to get to
    the Diagnostic Tool. It test 3 things.
    Hard Drive
  3. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    Most of the HP-related "bloatware" that comes pre-installed in HP/Compaq computers isn't needed, and some of them can be problematic to use.

    Go to Control Panel - Programs And Features.

    What are the names listed there that start with HP - - - ?

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