Solved HP Support Assistant won't load on my Windows 10

In my opinion, you are wasting your money by paying HP $15 a month
https://h20195.www2.hp.com/V2/getpdf.aspx/4AA6-7504ENUS

I am not suggesting that HP do not provide a service or indeed that the service is not good quality
What I am sure of is that all of what they offer is available HERE on this site free of charge and most of what they use is included in 10 by default and free of course with 10

Your computer will not work well with McAfee, that is NOT to suggest that McAfee itself is the cause of problems on 10. Any third party AV program is far less compatible with 10 than the included Windows Defender. All of these third party AV programs work well, until there are system updates to 10, or often the major security patches.
Then most of them produce problems, with Store app and windows updates itself.

That all said, it is no use you using assistance here and then expecting HP to start again when

he comes back to you.

You need with respect to make a decision, as to how far in advance you have paid and which way you want to go.

I am convinced I can solve all your problems, but NOT while you have McAfee installed, and to take me up on that offer would be most unwise, if you wish to continue with HP Smart Friend

 

run the mcafee uninstall
https://service.mcafee.com/webcente...enterWidth=100%25&_adf.ctrl-state=sjw36xfhu_9

despite it saying that you only need to use it if the windows uninstall is unsuccessful you should run it anyway
Then completely shut down as here
Step 1: Open Start menu, select Power button.

Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.

REBOOT and then open a cmd prompt with admin rights
that is

• In the Cortana search field, type in Command Prompt, or just CMD.

• Right click the top result, and select Run as Administrator.

• Click Yes on the popup to allow the app to make changes to your device.

type
sfc /scannow

If it reports ALL IN ORDER THAT IS GOOD CLOSE THE CMD WINDOW
If it reports errors could not be fixed shutdown as above reboot and run again
If still errors run once more
If still errors shutdown - fully reboot open cmd prompt and type

DISM.exe /Online /Cleanup-image /Restorehealth

when you run the latter cmd you must be connected to the internet, you are best copying and pasting that latter cmd it saves you working out spacing
report the results please

 

Please provide the model number of your HP Envy X360 eg
HP ENVY x360 - 13-ag0003na

and the serial number
https://support.hp.com/gb-en/drivers/laptops
on that link it tells you where to find the serial number on the product label

and the version of windows 10
for example 1909

 

Cheers got the details I need

Go to Control Panel
find HP support Assistant and uninstall it
Then fully shutdown as previously described
If there are two listings for HP support assistant then uninstall ONE fully shutdown
reboot and uninstall the other
fully shutdown and reboot

Then go here
https://support.hp.com/gb-en/driver...del/21869521/swItemId/ob-223206-1?sku=3EC81AV

1 . Download the file by clicking the Download or Obtain Software button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Then when the instructions have been completed IF they do NOT include restarting the computer please do so as a full shutdown and then restart

Check if it is now working

You may note that the download states windows 1903 However if you click the drop arrow next to that you will see it is NOT only 1903 and if you look at the release notes you see this
https://support.hp.com/soar-attachment/958/col86164-ob-223206-1-ob-223206-1_sp93097_releasedoc.html

 

Yes I saw it on your post, after it was not on the attachment and I have posted the instructions on my last post

I am signing off now
Back online about 1900 UK time

Other people may come in on the topic to offer help, if it has not worked.
Whether you follow their advice or wait for me to return is of course entirely your decision.

 

I do not understand - see my post 8 for next steps and now my goodnight message on 10

 

I would not be so bold as to say that, as I do not yet know what that is

Please install the HP Support Assistant from the link I sent following carefully the instructions on the install

We will if that works deal with the
remaining unwanted icon for the HP SA in the notifications area - later