Hp touchpad does nothing at all

[TechmanZarate]

I have an HP laptop ( Model# 14-ck0065st)
(Serial# 5CG842702P) that’s running on windows 10 and the touchpad refuses to work. I have tried several fixes that didn’t seem to change anything such as, making sure the touchpad isn’t disabled, via device manager and on the keyboard, I installed the proper drivers, i also did a hardware diagnostic test too no avail. I didn’t get any kind of error code. The most I did Learn was that the touchpad does not appear anywhere in device manager or under devices. Please any help is appreciated!
thank you for reading this.

 

[flavallee]

According to that serial number, you have THIS HP 14-ck0065st Notebook PC
It was purchased in October 2018 and came with Windows 10 Home 64-bit.

What did you do to that laptop before its touchpad stopped working?

Type winver in the search box, then press the Enter key.
When the small window appears, advise us what the exact "Version" and "OS Build" numbers are.

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