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HP TouchSmart 15 Crashing - blue screen

Discussion in 'Windows 8' started by Beatles78, Feb 15, 2015.

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  1. Beatles78

    Beatles78 Thread Starter

    Joined:
    Feb 15, 2015
    Messages:
    1
    Hello,

    My laptop is 2 months old and i'm getting the blue screen more and more often. Here is a report of what is crashing. i also receive this error with the blue screen: SYSTEM_TH​READ_EXCEP​TION_NOT_H​ANDLED (ATIKMDAG.​SYS) Can someone please help me?

    On Sun 2/15/2015 3:51:37 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021515-30984-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC50AB)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800651550AB, 0xFFFFD0006D186128, 0xFFFFD0006D185930)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



    On Sun 2/15/2015 3:51:37 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC50AB)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF800651550AB, 0xFFFFD0006D186128, 0xFFFFD0006D185930)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED



    On Sat 2/14/2015 6:01:57 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021415-26000-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC50AB)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800A558F0AB, 0xFFFFD0005EB78128, 0xFFFFD0005EB77930)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



    On Sat 2/14/2015 4:08:51 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021415-27500-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC508B)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80059FB808B, 0xFFFFD0013B2E1128, 0xFFFFD0013B2E0930)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



    On Sat 2/14/2015 1:59:59 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021315-46328-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC508B)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8010CB2B08B, 0xFFFFD000B1E8D128, 0xFFFFD000B1E8C930)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,287
    Beatles78


    1. Welcome to Tech Support Guy


    2. Sorry you have waited a few days for a reply


    3. Do you still require help please


    4. If so your first course of action is to go Control Panel - device manager
    expand the entry
    display adapters
    right click the entry for your graphics
    click properties
    click the driver tab
    if roll back drive is available and not grey out click that
    if that is not available and update driver is
    click that


    if either reports success reboot and try


    If that does not work when you reply I will further advise you
     
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