HP TouchSmart 15 Crashing - blue screen

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Beatles78

Thread Starter
Joined
Feb 15, 2015
Messages
1
Hello,

My laptop is 2 months old and i'm getting the blue screen more and more often. Here is a report of what is crashing. i also receive this error with the blue screen: SYSTEM_TH​READ_EXCEP​TION_NOT_H​ANDLED (ATIKMDAG.​SYS) Can someone please help me?

[FONT=Segoe UI, Arial]On Sun 2/15/2015 3:51:37 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021515-30984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC50AB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800651550AB, 0xFFFFD0006D186128, 0xFFFFD0006D185930)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Sun 2/15/2015 3:51:37 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC50AB)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF800651550AB, 0xFFFFD0006D186128, 0xFFFFD0006D185930)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Sat 2/14/2015 6:01:57 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021415-26000-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC50AB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800A558F0AB, 0xFFFFD0005EB78128, 0xFFFFD0005EB77930)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Sat 2/14/2015 4:08:51 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021415-27500-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC508B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80059FB808B, 0xFFFFD0013B2E1128, 0xFFFFD0013B2E0930)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Sat 2/14/2015 1:59:59 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021315-46328-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xC508B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8010CB2B08B, 0xFFFFD000B1E8D128, 0xFFFFD000B1E8C930)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
[/FONT]
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,593
Beatles78


1. Welcome to Tech Support Guy


2. Sorry you have waited a few days for a reply


3. Do you still require help please


4. If so your first course of action is to go Control Panel - device manager
expand the entry
display adapters
right click the entry for your graphics
click properties
click the driver tab
if roll back drive is available and not grey out click that
if that is not available and update driver is
click that


if either reports success reboot and try


If that does not work when you reply I will further advise you
 
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