1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HP USB Printer not Recognized

Discussion in 'Windows XP' started by Alex Ethridge, Oct 13, 2004.

Thread Status:
Not open for further replies.
  1. Alex Ethridge

    Alex Ethridge Thread Starter

    Apr 10, 2000
    This is a problem unique to certain HP printer models. It affects no other brands I know of and only certain models of the HP brand.

    If HP USB printers are connected to the USB port while the OS is being loaded, or if one connects the printer to the USB port before loading the printer driver, the printer will then fail to be recognized regardless of any effort on the part of the user.

    There is a fix for this that requires a registry edit; I know this because I did that registry edit a few years ago with help from HP's telephone tech support.

    Does anyone here know what that registry edit is or where I might find information on it? I have searched the HP site and cannot find anything on it there.

    Windows 2000 and HP Photosmart p1000
  2. Sponsor

  3. Alex Ethridge

    Alex Ethridge Thread Starter

    Apr 10, 2000
    I found the solution.

    Here it is.

    If you own one of certain HP priinters, scanners or cameras that suffer from this malady, you may go through the seventh level of hell correcting the problem without certain very obscure and detailed instructions.

    The last time I did this little job was about 4 years ago and it cost the owner $35 from HP's tech support and two hours of time. At the time, HP had no web page explaining how to correct the problem and even today, a page does exist; but, it isn't identified in a way that any average person would understand what it is for.

    The moral of the story is:
    • Never, never, never connect any HP brand device, be it printer, scanner, camera or whatever, to a USB port before its driver is loaded.
    • Always, always disconnect any HP USB device from the USB port before making a clean reload of the OS (like after wiping out the current Windows).
    Not all HP devices suffer from this problem; but, its solution can be so difficult that it should be a common habit to leave them disconnected in the above circumstances.

    To be clear, connecting the device at the wrong time takes less than one second to do the damage.

    Below is a list of HP devices that may or may not have this problem; also it may not be a complete list:

    • 215 digital camera
      120 digital camera
      C500 digital camera
      315 digital camera
      318 digital camera
      320 digital camera
      430 Series digital camera
      612 digital camera
      618 digital camera
      620 digital camera
      635 digital camera
      715 digital camera
      720 digital camera
      733 digital camera
      735 digital camera
      812 digital camera
      850 digital camera
      912 digital camera
      935 digital camera
      945 digital camera
    • P1000 printer
      P1100 printer
      100 printer
      130 printer
      230 printer
      1115 printer
      1215 printer
      1218 printer
      1315 printer
      7150 printer
      7350 printer
      7550 printer
      7260 printer
      7660 printer
      7760 printer
      7960 printer
    • S20 photo scanner
      1000 scanner
  4. wahlroot


    Mar 30, 2004
    When installing HP photosmart printer there should be a button to "Remove HP photosmart printer series soft ware". Click this button before installing. If you do not, it might not let you install. This should get rid of the registry keys. Do not plug in printer power and USB cords until it tells you to do it.
  5. Saga Lout

    Saga Lout

    Sep 15, 2004
    Did you happen to leave this thing plugged in when you installed SP4?

    If so, it may be easier to uninstall the pack then uninstall the printer software, put the pack back on and reinstall the printer without putting the USB lead in until prompted.
  6. boyoh53


    Nov 28, 2002
    I have exactly the same problem with my Packard Bell scanner. For weeks every time I closed down and then re-booted the scanner was missing. I don't exactly know how it got recognised but eventually it did.
    On Friday I had to disconnect everything for a small repair job and now it's back to the old ways. I wonder if the "fix" would apply to my scanner as well.
    I'll have a look anyway. ;)
  7. Alex Ethridge

    Alex Ethridge Thread Starter

    Apr 10, 2000

    No Kidding.

    Saga Lout,

    If the instructions I referenced work for your device (it is in the list of devices) I think this solution is easier--if you can follow the instructions well.


    It may or may not work; but, for sure the PID idendifier is different for all devices.
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Similar Threads - Printer Recognized
  1. Lockeyp
  2. Mich123
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/284435