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HP wireless assistant missing

Discussion in 'Networking' started by davebigs, Jun 2, 2009.

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  1. davebigs

    davebigs Thread Starter

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    I have a compaq presario F730 us which is just a year and a half old. The HP wireless assistant won't even open. Hp tell me that my waranty is up and this model does not fall into the group that has that special extended waranty. I have been reading everything here and trying things, nothing seems to work. I have vista home edition. Can someone please help me........I have to connect with a cord now.
    Thanks....
     
  2. AKAJohnDoe

    AKAJohnDoe

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    You may not need the HP Wireless Assistant. It allows for individual control of the wireless components (e.g.: BT and WiFi separately). Do you have both BT and WiFi hardware installed on your PC? Is the problem that WiFi is not "on"?

    The HP Wireless Assistant may be downloaded from here.
     
  3. davebigs

    davebigs Thread Starter

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    the wireless does not work, i have to connect with a wire now. I have downloaded that file already, but I can't even open the wireless assistant.
     
  4. TerryNet

    TerryNet Terry Moderator

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    So, two problems? Cannot open the HP wireless assistant utility and you cannot get a wireless connection?

    Please be more specific about the 2nd problem. Does the wireless switch seem to switch the wireless on and off? Does the wireless adapter appear in Device Manager under Network Adapters? Does the wireless connection appear in Network Connections?
     
  5. davebigs

    davebigs Thread Starter

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    The wireless switch does not change the amber light to green as it used to do.
     
  6. davebigs

    davebigs Thread Starter

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    It does not show up in network connections, someone please help.
     
  7. davebigs

    davebigs Thread Starter

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    What is BT ?
     
  8. AKAJohnDoe

    AKAJohnDoe

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    BT is BlueTooth; however, it certainly sounds like this may well be a simple hardware problem. Did you get a two year warranty?
     
  9. davebigs

    davebigs Thread Starter

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    OK, no blue tooth, and no two year warranty. Notebook is just outside of warranty and HP won't help.
     
  10. davebigs

    davebigs Thread Starter

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    The HP wireless assistant don't even show up in my list of programs .
     
  11. JohnWill

    JohnWill Retired Moderator

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    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic (or perhaps manual).

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.






    I'd like to see what you have here:



    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?





    Let's see this as well.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  12. TerryNet

    TerryNet Terry Moderator

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    That almost always means hardware failure--the switch or the wireless adapter.

    One thing to try--unplug the laptop, remove the battery and carefully remove the wireless adapter. Reinsert it firmly.
     
  13. AKAJohnDoe

    AKAJohnDoe

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    I don't know about Compaq, but HP is infamous for failed wireless adapters. Usually just out of warranty. Theoretically, HP and Compaq are the same company ....
     
  14. davebigs

    davebigs Thread Starter

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    This is what I found. Please advise further...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Carl>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Carl-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-1B-24-CF-FE-2E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::2c48:e37c:f6cf:2a72%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, June 04, 2009 6:38:49 PM
    Lease Expires . . . . . . . . . . : Saturday, June 02, 2018 6:38:48 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 201332278
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-70-30-38-00-1B-24-CF-FE-2E

    DNS Servers . . . . . . . . . . . : 192.168.2.1
    192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:14c3:47b:3f57:fdfd(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::14c3:47b:3f57:fdfd%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Carl>
     
  15. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    You have no wireless hardware that's installed and recognized by Windows. Let's see this, I asked for it previously.

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
     
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