HTTP:/// Address is not valid

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pileyrei

Thread Starter
Joined
Sep 16, 2003
Messages
594
Hi security gurus

I have an end user who is having problems opening external websites after Office 2007 was installed on his corporate PC.

I've reset IE 7's websettings with no luck.
Also used Mbam but unable to do any updates - cant find internet connection. Intranet links work though.
I could download anything else needed from another pc and copy it over if necessary.

Below is the hijackthis log.
Note: this is a corporate pc with a specific desktop image loaded on it, there may be some entries that look suspicious but are ok.

Any help appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 11:57:25, on 18/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20861)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\P-Synch\Clients\service\psginasvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\Program Files\SupportSoft_AMER_AirProd\bin\sprtsvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\SupportSoft_AMER_AirProd\bin\tgsrvc.exe
C:\WINNT\System32\mqsvc.exe
C:\WINNT\system32\CCM\CcmExec.exe
C:\WINNT\System32\mqtgsvc.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINNT\Explorer.EXE
C:\Program Files\AirProducts\ReferenceIT\AirProducts.ReferenceIT.exe
C:\WINNT\system32\ctfmon.exe
C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE
C:\Program Files\SAP\FrontEnd\sapgui\saplgpad.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\Microsoft Office\Live Meeting 8\Console\PWConsole.exe
C:\WINNT\System32\rsvp.exe
C:\Documents and Settings\WATERHL\Desktop\HijackThis199.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Plugin Class - {56CD20F0-7C09-11D5-A768-0050042307CE} - C:\Program Files\SAP\SAP Tutor\PlayerIE.dll
O4 - HKLM\..\Run: [AirProducts.ReferenceIT] C:\Program Files\AirProducts\ReferenceIT\AirProducts.ReferenceIT.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\System32\shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://aponline.apci.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = europe.apci.com
O17 - HKLM\Software\..\Telephony: DomainName = europe.apci.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = europe.apci.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = europe.apci.com,ape.apci.com,apci.com,america.apci.com,asiapac.apci.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = europe.apci.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = europe.apci.com,ape.apci.com,apci.com,america.apci.com,asiapac.apci.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = europe.apci.com,ape.apci.com,apci.com,america.apci.com,asiapac.apci.com
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINNT\SYSTEM32\PCANotify.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINNT\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: P-Synch GINA Service (psginasvc) - M-Tech Information Technology Inc. - C:\Program Files\P-Synch\Clients\service\psginasvc.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft Sprocket Service (supportsoft_amer_airprod) (sprtsvc_supportsoft_amer_airprod) - SupportSoft, Inc. - C:\Program Files\SupportSoft_AMER_AirProd\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: SupportSoft Repair Service (supportsoft_amer_airprod) (tgsrvc_supportsoft_amer_airprod) - SupportSoft, Inc. - C:\Program Files\SupportSoft_AMER_AirProd\bin\tgsrvc.exe
 
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