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Hubby's PC messed up

Discussion in 'Virus & Other Malware Removal' started by mooselips, Nov 10, 2011.

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  1. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Looking at my husbands PC, running slow and an occasional PCI modem missing popping up, (which I know nothing about) think it may be time for a new PC, but maybe we can fix it?
    Thank you


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:02:12 AM, on 11/10/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Motive\McciServiceHost.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\ATT-SST\McciTrayApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
    R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files\Bing Toolbar\tbhelper.dll
    R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
    O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Bing Toolbar\tbcore3.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O3 - Toolbar: Bing Toolbar - {10000000-1000-1000-1000-100000000000} - C:\Program Files\Bing Toolbar\tbcore3.dll
    O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
    O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/static/m/cab/2.8.3/GarminAxControl.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\570\G2AWinLogon.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\570\g2aservice.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: McciServiceHost - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciServiceHost.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe

    --
    End of file - 9266 bytes


    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702
    Run by Diane at 9:55:06 on 2011-11-10
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1278.635 [GMT -5:00]
    .
    AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
    FW: Norton 360 *Enabled*
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Motive\McciServiceHost.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\System32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\ATT-SST\McciTrayApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uInternet Connection Wizard,ShellNext = "c:\program files\outlook express\msimn.exe"
    uURLSearchHooks: ToolbarURLSearchHook Class: {ca3eb689-8f09-4026-aa10-b9534c691ce0} - c:\program files\bing toolbar\tbhelper.dll
    uURLSearchHooks: H - No File
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
    BHO: StumbleUpon Launcher: {145b29f4-a56b-4b90-bbac-45784ebebbb7} - c:\program files\stumbleupon\StumbleUponIEBar.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.1.0.29\ips\IPSBHO.DLL
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
    BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    BHO: TBSB05974 Class: {fcbccb87-9224-4b8d-b117-f56d924beb18} - c:\program files\bing toolbar\tbcore3.dll
    BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
    TB: StumbleUpon Toolbar: {5093eb4c-3e93-40ab-9266-b607ba87bdc8} - c:\program files\stumbleupon\StumbleUponIEBar.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll
    TB: Bing Toolbar: {10000000-1000-1000-1000-100000000000} - c:\program files\bing toolbar\tbcore3.dll
    TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    uRun: [Google Update] "c:\documents and settings\diane\local settings\application data\google\update\GoogleUpdate.exe" /c
    mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [SmartDefrag] "c:\program files\iobit\iobit smartdefrag\IObit SmartDefrag.exe" /StartUp
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
    IE: StumbleUpon PhotoBlog It! - StumbleUponIEBar.dll/blogimage
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
    DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.8.3/GarminAxControl.CAB
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    TCP: DhcpNameServer = 10.0.0.1
    TCP: Interfaces\{CA45E6DC-2424-41EE-ABF7-71D6AE749E9A} : DhcpNameServer = 10.0.0.1
    Notify: GoToAssist - c:\program files\citrix\gotoassist\570\G2AWinLogon.dll
    Notify: igfxcui - igfxdev.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-10-26 14776]
    R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\SymDS.sys [2011-5-16 340088]
    R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\SymEFA.sys [2011-5-16 744568]
    R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20111027.001\BHDrvx86.sys [2011-11-1 818808]
    R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\Ironx86.sys [2011-5-16 136312]
    R2 McciServiceHost;McciServiceHost;c:\program files\common files\motive\McciServiceHost.exe [2011-10-28 315392]
    R2 N360;Norton 360;c:\program files\norton 360\engine\5.1.0.29\ccSvcHst.exe [2011-5-16 130008]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
    R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20111109.030\IDSXpx86.sys [2011-11-10 356280]
    R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111109.035\NAVENG.SYS [2011-11-10 86136]
    R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111109.035\NAVEX15.SYS [2011-11-10 1576312]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-21 135664]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-21 135664]
    S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]
    S3 StumbleUponUpdateService;StumbleUponUpdateService;c:\program files\stumbleupon\StumbleUponUpdateService.exe [2010-3-25 120232]
    .
    =============== Created Last 30 ================
    .
    2011-11-10 14:53:33 388096 ----a-r- c:\documents and settings\diane\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
    2011-11-10 14:53:31 -------- d-----w- c:\program files\Trend Micro
    2011-11-09 17:23:58 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
    2011-11-09 17:23:54 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-11-09 17:23:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-10-28 21:48:32 -------- d-----w- c:\program files\ATT-SST
    2011-10-28 21:44:11 -------- d-----w- c:\program files\ATT-HSI
    2011-10-28 21:43:57 -------- d-----w- c:\program files\common files\Motive
    2011-10-26 15:07:08 73728 ----a-w- c:\windows\system32\javacpl.cpl
    2011-10-26 14:23:54 25944 ----a-w- c:\windows\system32\SmartDefragBootTime.exe
    2011-10-26 14:23:52 14776 ----a-w- c:\windows\system32\drivers\SmartDefragDriver.sys
    2011-10-26 14:23:42 -------- d-----w- c:\program files\IObit
    2011-10-18 16:29:37 -------- d-----w- c:\documents and settings\diane\application data\MSNInstaller
    .
    ==================== Find3M ====================
    .
    2011-10-26 15:06:51 472808 ----a-w- c:\windows\system32\deployJava1.dll
    2011-10-18 15:39:26 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
    2011-09-26 15:41:20 611328 ------w- c:\windows\system32\uiautomationcore.dll
    2011-09-26 15:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
    2011-09-26 15:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
    2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
    2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
    2011-08-22 23:48:55 916480 ----a-w- c:\windows\system32\wininet.dll
    2011-08-22 23:48:54 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2011-08-22 23:48:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2011-08-22 11:56:39 385024 ----a-w- c:\windows\system32\html.iec
    2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys
    .
    ============= FINISH: 9:56:10.37 ===============

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume2
    Install Date: 1/20/2010 2:22:27 PM
    System Uptime: 11/10/2011 9:47:19 AM (0 hours ago)
    .
    Motherboard: Dell Computer Corp. | | 0N6381
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | Microprocessor | 2793/800mhz
    .
    ==== Disk Partitions =========================
    .
    A: is Removable
    C: is FIXED (NTFS) - 72 GiB total, 57.834 GiB free.
    D: is Removable
    E: is Removable
    F: is Removable
    G: is Removable
    H: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
    Description: PCI Modem
    Device ID: PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&1C660DD6&0&08F0
    Manufacturer:
    Name: PCI Modem
    PNP Device ID: PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&1C660DD6&0&08F0
    Service:
    .
    ==== System Restore Points ===================
    .
    RP314: 8/12/2011 10:51:33 PM - System Checkpoint
    RP315: 8/14/2011 8:34:49 AM - System Checkpoint
    RP316: 8/15/2011 5:46:14 PM - System Checkpoint
    RP317: 8/16/2011 6:42:32 PM - System Checkpoint
    RP318: 8/18/2011 11:35:48 AM - System Checkpoint
    RP319: 8/19/2011 12:24:30 PM - System Checkpoint
    RP320: 8/20/2011 12:29:01 PM - System Checkpoint
    RP321: 8/21/2011 12:43:35 PM - System Checkpoint
    RP322: 8/22/2011 5:07:04 PM - System Checkpoint
    RP323: 8/23/2011 5:07:10 PM - System Checkpoint
    RP324: 8/24/2011 5:34:36 PM - System Checkpoint
    RP325: 8/24/2011 10:14:48 PM - Software Distribution Service 3.0
    RP326: 8/26/2011 7:16:55 AM - System Checkpoint
    RP327: 8/27/2011 8:26:34 AM - System Checkpoint
    RP328: 8/28/2011 8:43:17 AM - System Checkpoint
    RP329: 8/29/2011 9:12:15 AM - System Checkpoint
    RP330: 8/30/2011 10:36:40 AM - System Checkpoint
    RP331: 8/31/2011 11:10:42 AM - System Checkpoint
    RP332: 9/1/2011 4:53:20 PM - System Checkpoint
    RP333: 9/2/2011 7:19:28 PM - System Checkpoint
    RP334: 9/4/2011 8:53:05 AM - System Checkpoint
    RP335: 9/5/2011 8:30:56 PM - System Checkpoint
    RP336: 9/6/2011 8:35:47 PM - System Checkpoint
    RP337: 9/7/2011 9:03:23 PM - Software Distribution Service 3.0
    RP338: 9/9/2011 9:49:22 AM - System Checkpoint
    RP339: 9/10/2011 10:30:11 AM - System Checkpoint
    RP340: 9/11/2011 10:48:43 AM - System Checkpoint
    RP341: 9/12/2011 11:37:11 AM - System Checkpoint
    RP342: 9/13/2011 11:41:27 AM - System Checkpoint
    RP343: 9/14/2011 7:18:57 AM - Software Distribution Service 3.0
    RP344: 9/15/2011 7:38:44 AM - System Checkpoint
    RP345: 9/16/2011 8:49:55 AM - System Checkpoint
    RP346: 9/17/2011 7:17:46 PM - System Checkpoint
    RP347: 9/18/2011 7:32:07 PM - System Checkpoint
    RP348: 9/19/2011 8:19:30 PM - System Checkpoint
    RP349: 9/20/2011 8:43:57 PM - System Checkpoint
    RP350: 9/22/2011 6:21:46 AM - System Checkpoint
    RP351: 9/23/2011 6:56:21 AM - System Checkpoint
    RP352: 9/24/2011 9:25:00 AM - System Checkpoint
    RP353: 9/25/2011 11:01:00 AM - System Checkpoint
    RP354: 9/26/2011 11:41:12 AM - System Checkpoint
    RP355: 9/27/2011 12:32:48 PM - System Checkpoint
    RP356: 9/28/2011 12:54:17 PM - System Checkpoint
    RP357: 9/29/2011 12:14:41 AM - Software Distribution Service 3.0
    RP358: 9/30/2011 3:37:42 PM - System Checkpoint
    RP359: 10/1/2011 4:45:40 PM - System Checkpoint
    RP360: 10/2/2011 6:31:59 PM - System Checkpoint
    RP361: 10/3/2011 6:45:36 PM - System Checkpoint
    RP362: 10/4/2011 6:52:16 PM - System Checkpoint
    RP363: 10/5/2011 7:39:29 PM - System Checkpoint
    RP364: 10/6/2011 7:44:05 PM - System Checkpoint
    RP365: 10/7/2011 8:19:39 PM - System Checkpoint
    RP366: 10/8/2011 8:20:59 PM - System Checkpoint
    RP367: 10/9/2011 9:23:33 PM - System Checkpoint
    RP368: 10/11/2011 8:12:56 AM - System Checkpoint
    RP369: 10/11/2011 8:32:15 PM - Software Distribution Service 3.0
    RP370: 10/12/2011 8:39:19 PM - System Checkpoint
    RP371: 10/13/2011 8:53:18 PM - System Checkpoint
    RP372: 10/14/2011 8:58:51 PM - System Checkpoint
    RP373: 10/15/2011 9:13:03 PM - System Checkpoint
    RP374: 10/16/2011 9:37:27 PM - System Checkpoint
    RP375: 10/17/2011 9:49:11 PM - System Checkpoint
    RP376: 10/18/2011 11:42:44 AM - Software Distribution Service 3.0
    RP377: 10/18/2011 12:28:44 PM - Installed Java(TM) 6 Update 27
    RP378: 10/19/2011 6:51:31 PM - System Checkpoint
    RP379: 10/20/2011 7:31:54 PM - System Checkpoint
    RP380: 10/21/2011 8:44:42 PM - System Checkpoint
    RP381: 10/22/2011 8:53:06 PM - System Checkpoint
    RP382: 10/24/2011 9:43:19 AM - System Checkpoint
    RP383: 10/25/2011 10:25:25 AM - System Checkpoint
    RP384: 10/26/2011 10:53:47 AM - Removed Java(TM) 6 Update 20
    RP385: 10/26/2011 11:06:38 AM - Installed Java(TM) 6 Update 29
    RP386: 10/27/2011 11:21:05 AM - System Checkpoint
    RP387: 10/28/2011 11:56:44 AM - System Checkpoint
    RP388: 10/29/2011 12:47:39 PM - System Checkpoint
    RP389: 10/30/2011 5:32:14 PM - System Checkpoint
    RP390: 10/31/2011 7:44:22 PM - System Checkpoint
    RP391: 11/1/2011 7:56:27 PM - System Checkpoint
    RP392: 11/2/2011 8:33:49 PM - System Checkpoint
    RP393: 11/3/2011 8:46:43 PM - System Checkpoint
    RP394: 11/4/2011 8:51:38 PM - System Checkpoint
    RP395: 11/5/2011 9:17:57 PM - System Checkpoint
    RP396: 11/6/2011 9:37:28 PM - System Checkpoint
    RP397: 11/8/2011 9:01:17 AM - System Checkpoint
    RP398: 11/9/2011 7:10:29 AM - Software Distribution Service 3.0
    RP399: 11/10/2011 7:20:34 AM - System Checkpoint
    RP400: 11/10/2011 9:53:28 AM - Installed HiJackThis
    .
    ==== Installed Programs ======================
    .
    32 Bit HP CIO Components Installer
    7-Zip 4.57
    Adobe Flash Player 11 ActiveX
    Adobe Reader 9.4.6
    AIO_Scan
    AT&T Troubleshoot & Resolve Tool
    att.net Internet Mail
    Big Fish Games Client
    BufferChm
    C5200
    C5200_Help
    Cards_Calendar_OrderGift_DoMorePlugout
    Copy
    CustomerResearchQFolder
    Destination Component
    DeviceDiscovery
    DeviceManagementQFolder
    Digital Line Detect
    DocProc
    DocProcQFolder
    Driver Robot 1.0.9.13
    eSupportQFolder
    Fax
    File Extension Finder
    Garmin Communicator Plugin
    Garmin USB Drivers
    Garmin WebUpdater
    GearDrvs
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Update Helper
    GoToAssist Corporate
    GPBaseService
    GPBaseService2
    HiJackThis
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Customer Participation Program 10.0
    HP Imaging Device Functions 10.0
    HP Photosmart All-In-One Driver Software 10.0 Rel .2
    HP Photosmart Essential 3.5
    HP Smart Web Printing 4.60
    HP Solution Center 13.0
    HP Update
    HPPhotoSmartDiscLabel_PaperLabel
    HPPhotoSmartDiscLabel_PrintOnDisc
    HPPhotoSmartDiscLabelContent1
    hpphotosmartdisclabelplugin
    HPPhotosmartEssential
    HPPhotoSmartPhotobookWebPack1
    HPProductAssistant
    HPSSupply
    Intel(R) Extreme Graphics 2 Driver
    Intel(R) PRO Network Adapters and Drivers
    Java Auto Updater
    Java(TM) 6 Update 29
    Malwarebytes' Anti-Malware version 1.51.2.1300
    MarketResearch
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Default Manager
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft UI Engine
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    MSN
    MSN Toolbar
    MSN Toolbar Platform
    MSVCSetup
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Mystery Case Files: Madame Fate (remove only)
    MySurvey Messenger International
    Norton 360
    OCR Software by I.R.I.S. 10.0
    PanoStandAlone
    PS_AIO_02_ProductContext
    PS_AIO_02_Software
    PS_AIO_02_Software_Min
    PSSWCORE
    QuickTime 3.0
    RoxioShim
    Scan
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player (KB979402)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB976325)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Shop for HP Supplies
    Smart Defrag 2
    SmartWebPrinting
    SolutionCenter
    SoundMAX
    Status
    StumbleUpon IE Toolbar
    Toolbox
    TrayApp
    UnloadSupport
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    VideoToolkit01
    WebFldrs XP
    WebReg
    Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Internet Explorer 8
    Windows Live ID Sign-in Assistant
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3
    WinZip 14.0
    xImage
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/9/2011 7:06:21 AM, error: Service Control Manager [7034] - The HTTP SSL service terminated unexpectedly. It has done this 1 time(s).
    11/9/2011 1:22:03 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
    11/6/2011 7:19:20 AM, error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
    .
    ==== End Of File ===========================


    And I may have done this GMER file incorrectly.....GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2011-11-10 10:58:33
    Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST380011A rev.8.16
    Running: h7fq1z3i.exe; Driver: C:\DOCUME~1\Diane\LOCALS~1\Temp\kxtdqpob.sys


    ---- System - GMER 1.0.15 ----

    SSDT 88F1C530 ZwAlertResumeThread
    SSDT 88F1C610 ZwAlertThread
    SSDT 893A58C8 ZwAllocateVirtualMemory
    SSDT 894C5DB0 ZwAssignProcessToJobObject
    SSDT 893CA6C0 ZwConnectPort
    SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwCreateKey [0xB077F710]
    SSDT 89437718 ZwCreateMutant
    SSDT 8937A460 ZwCreateSymbolicLinkObject
    SSDT 8910AE78 ZwCreateThread
    SSDT 89138680 ZwDebugActiveProcess
    SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteKey [0xB077F990]
    SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xB077FEF0]
    SSDT 89477C30 ZwDuplicateObject
    SSDT 894CC938 ZwFreeVirtualMemory
    SSDT 89437808 ZwImpersonateAnonymousToken
    SSDT 893AFBD8 ZwImpersonateThread
    SSDT 89369D80 ZwLoadDriver
    SSDT 894B9ED8 ZwMapViewOfSection
    SSDT 89447400 ZwOpenEvent
    SSDT 89145DA0 ZwOpenProcess
    SSDT 8939B278 ZwOpenProcessToken
    SSDT 88FE3540 ZwOpenSection
    SSDT 89498DA0 ZwOpenThread
    SSDT 894C5CE0 ZwProtectVirtualMemory
    SSDT 893BAD68 ZwResumeThread
    SSDT 89469748 ZwSetContextThread
    SSDT 8913D510 ZwSetInformationProcess
    SSDT 89432BB0 ZwSetSystemInformation
    SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xB0780140]
    SSDT 88FE3600 ZwSuspendProcess
    SSDT 8939F5E0 ZwSuspendThread
    SSDT 8937D540 ZwTerminateProcess
    SSDT 8939F6C0 ZwTerminateThread
    SSDT 8913D5E0 ZwUnmapViewOfSection
    SSDT 894CCA28 ZwWriteVirtualMemory

    ---- Kernel code sections - GMER 1.0.15 ----

    ? SYMDS.SYS The system cannot find the file specified. !
    ? SYMEFA.SYS The system cannot find the file specified. !
    init C:\WINDOWS\system32\drivers\senfilt.sys entry point in "init" section [0xB9AA2F80]
    ? C:\DOCUME~1\Diane\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

    ---- User code sections - GMER 1.0.15 ----

    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtCreateFile + 6 7C90D0B4 4 Bytes [28, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtCreateFile + B 7C90D0B9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtMapViewOfSection + 6 7C90D524 1 Byte [28]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtMapViewOfSection + 6 7C90D524 4 Bytes [28, 03, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtMapViewOfSection + B 7C90D529 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenFile + 6 7C90D5A4 4 Bytes [68, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenFile + B 7C90D5A9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcess + 6 7C90D604 4 Bytes [A8, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcess + B 7C90D609 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcessToken + 6 7C90D614 4 Bytes CALL 7B90EC1A
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcessToken + B 7C90D619 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcessTokenEx + 6 7C90D624 4 Bytes [A8, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenProcessTokenEx + B 7C90D629 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThread + 6 7C90D664 4 Bytes [68, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThread + B 7C90D669 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThreadToken + 6 7C90D674 4 Bytes [68, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThreadToken + B 7C90D679 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThreadTokenEx + 6 7C90D684 4 Bytes CALL 7B90EC8B
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtOpenThreadTokenEx + B 7C90D689 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtQueryAttributesFile + 6 7C90D714 4 Bytes [A8, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtQueryAttributesFile + B 7C90D719 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtQueryFullAttributesFile + 6 7C90D7B4 4 Bytes CALL 7B90EDB9
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtQueryFullAttributesFile + B 7C90D7B9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtSetInformationFile + 6 7C90DC64 4 Bytes [28, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtSetInformationFile + B 7C90DC69 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtSetInformationThread + 6 7C90DCB4 4 Bytes [28, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtSetInformationThread + B 7C90DCB9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtUnmapViewOfSection + 6 7C90DF14 1 Byte [68]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtUnmapViewOfSection + 6 7C90DF14 4 Bytes [68, 03, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] ntdll.dll!NtUnmapViewOfSection + B 7C90DF19 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtCreateFile + 6 7C90D0B4 4 Bytes [28, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtCreateFile + B 7C90D0B9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtMapViewOfSection + 6 7C90D524 1 Byte [28]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtMapViewOfSection + 6 7C90D524 4 Bytes [28, 03, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtMapViewOfSection + B 7C90D529 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenFile + 6 7C90D5A4 4 Bytes [68, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenFile + B 7C90D5A9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcess + 6 7C90D604 4 Bytes [A8, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcess + B 7C90D609 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcessToken + 6 7C90D614 4 Bytes CALL 7B90EC1A
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcessToken + B 7C90D619 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcessTokenEx + 6 7C90D624 4 Bytes [A8, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenProcessTokenEx + B 7C90D629 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThread + 6 7C90D664 4 Bytes [68, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThread + B 7C90D669 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThreadToken + 6 7C90D674 4 Bytes [68, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThreadToken + B 7C90D679 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThreadTokenEx + 6 7C90D684 4 Bytes CALL 7B90EC8B
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtOpenThreadTokenEx + B 7C90D689 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtQueryAttributesFile + 6 7C90D714 4 Bytes [A8, 00, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtQueryAttributesFile + B 7C90D719 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtQueryFullAttributesFile + 6 7C90D7B4 4 Bytes CALL 7B90EDB9
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtQueryFullAttributesFile + B 7C90D7B9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtSetInformationFile + 6 7C90DC64 4 Bytes [28, 01, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtSetInformationFile + B 7C90DC69 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtSetInformationThread + 6 7C90DCB4 4 Bytes [28, 02, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtSetInformationThread + B 7C90DCB9 1 Byte [E2]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtUnmapViewOfSection + 6 7C90DF14 1 Byte [68]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtUnmapViewOfSection + 6 7C90DF14 4 Bytes [68, 03, 16, 00]
    .text C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] ntdll.dll!NtUnmapViewOfSection + B 7C90DF19 1 Byte [E2]

    ---- User IAT/EAT - GMER 1.0.15 ----

    IAT C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[2860] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!CreateNamedPipeW] 002D0010
    IAT C:\Documents and Settings\Diane\Local Settings\Application Data\Google\Chrome\Application\chrome.exe[3948] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!CreateNamedPipeW] 002D0010

    ---- Devices - GMER 1.0.15 ----

    Device Ntfs.sys (NT File System Driver/Microsoft Corporation)
    Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)

    AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

    Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)

    AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----
    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2011-11-10 10:04:39
    Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST380011A rev.8.16
    Running: 4gn9tefr.exe; Driver: C:\DOCUME~1\Diane\LOCALS~1\Temp\kxtdqpob.sys


    ---- Devices - GMER 1.0.15 ----

    Device Ntfs.sys (NT File System Driver/Microsoft Corporation)
    Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)

    AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

    ---- EOF - GMER 1.0.15 ----


    Thank you for your time.......
     
  2. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Patiently waiting...:)
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    What's the model name and model number of that Dell?

    What's the 7-character service tag number on the sticker?

    Is it using a 56K dial-up connection or a high-speed connection?

    How much RAM does it have?

    ---------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    ---------------------------------------------------------

    Right-click MY COMPUTER, then click Properties - System Restore.

    Move the slider from its default value of 12% to 3%, then click Apply - OK.

    Right-click RECYCLE BIN, then click Properties.

    Move the slider from its default value of 10% to 3%, then click Apply - OK.

    After you're done, restart the computer.

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
  4. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Okay here goes, let me know what I have wrong:
    It is a Pentium 4 CPU 2.80 ghz
    Version 2002
    XP Home edition
    1.25 GB Ram

    the service number is 14G8L61

    The uninstall file:


    32 Bit HP CIO Components Installer
    7-Zip 4.57
    Adobe Flash Player 11 ActiveX
    Adobe Reader 9.4.6
    AT&T Troubleshoot & Resolve Tool
    att.net Internet Mail
    Big Fish Games Client
    Digital Line Detect
    Driver Robot 1.0.9.13
    File Extension Finder
    Garmin Communicator Plugin
    Garmin USB Drivers
    Garmin USB Drivers
    Garmin WebUpdater
    GearDrvs
    GearDrvs
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    GoToAssist Corporate
    HiJackThis
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Customer Participation Program 10.0
    HP Imaging Device Functions 10.0
    HP Photosmart All-In-One Driver Software 10.0 Rel .2
    HP Photosmart Essential 3.5
    HP Smart Web Printing 4.60
    HP Solution Center 13.0
    HP Update
    Intel(R) Extreme Graphics 2 Driver
    Intel(R) PRO Network Adapters and Drivers
    Java(TM) 6 Update 29
    Malwarebytes' Anti-Malware version 1.51.2.1300
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Default Manager
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft UI Engine
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    MSN
    MSN Toolbar
    MSN Toolbar Platform
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Mystery Case Files: Madame Fate (remove only)
    MySurvey Messenger International
    Norton 360
    OCR Software by I.R.I.S. 10.0
    QuickTime 3.0
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player (KB979402)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB976325)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Shop for HP Supplies
    Smart Defrag 2
    SoundMAX
    StumbleUpon IE Toolbar
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
    Windows Internet Explorer 8
    Windows Live ID Sign-in Assistant
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
    WinZip 14.0
    xImage
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    According to service tag number 14G8L61, your computer is a Dell Dimension 3000 desktop.

    Here is the Dell support site that's specific ONLY to that desktop.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    According to its system configuration section, it came with a 256 MB DDR PC3200(DDR400) module in each of its 2 slots for a total of 512 MB of RAM.

    If it now has 1280 MB(1.25 GB) of RAM, I'm assuming that 1 of the 256 MB modules has been replaced with a 1024 MB(1 GB) module.

    You might consider adding a 1024 MB(1 GB) module to BOTH slots so you can max it out to its fully-supported amount of 2048 MB(2 GB).

    -------------------------------------------------------

    Did you complete ALL of my instructions in post #3?

    -------------------------------------------------------

    You didn't answer my question as to what type of connection that desktop has.

    Who is your Internet Service Provider(ISP)?

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    What's listed in the Network Adapters and Modems headings?

    -------------------------------------------------------

    You already have Malwarebytes Anti-Malware 1.51.2.1300 installed - which is good. (y)

    Go here to download and install SUPERAntiSpyware Free Edition 5.0.0.1136.

    Just download and install it and update its definition files.

    Don't run a scan with it yet.

    -------------------------------------------------------
     
  6. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    The connection is high speed with AT&Tthe network adapter:
    Intell (R) PRO/100 VE netork connection

    The modem part has a yellow exclamation point by PCI

    I will download the superantispyware.

    Yes, I completed all directions as stated.

    Thank you.
     
  7. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Okay downloaded superantispyware and shrtcutted it to desktop. Updated it also.

    Here is something peculiar.

    I am on my laptop, husband has the pc, after I downloaded the spyware, I turned his pc off, and while looking at his desktop to
    make sure the spyware was there, ALL the earlier things I deleted from the %temp%
    and the c:\windows temp are now on the desktop.......
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    EVERYTHING that you delete in %temp% and c:\windows\temp will go into the Recycle Bin.

    You then empty the Recycle Bin.

    I'm not there, so I don't know what you did.

    ---------------------------------------------------------

    The Intel PRO/100 VE Network Connection is a common high-speed network device in older computers.

    I'm glad to hear you have a high-speed connection with AT&T and not a "snail's pace" 56K dial-up connection.

    The 56K modem in that computer isn't being used, so don't worry about the ! next to its entry in the Device Manager.

    The modem can actually be removed from inside the case.

    Doing that will free up a PCI slot and will get rid of its entry in the Device Manager.

    ---------------------------------------------------------
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Here are complete instructions for using Malwarebytes Anti-Malware and SUPERAntiSpyware.

    Take your time and follow them carefully so it's done right and you don't make any mistakes.

    Don't use the computer while each scan is in progress.

    ---------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the Quick Scan option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------
     
  10. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Here's the anti spyware log:


    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 11/18/2011 at 10:21 AM

    Application Version : 5.0.1136

    Core Rules Database Version : 7960
    Trace Rules Database Version: 5772

    Scan type : Quick Scan
    Total Scan Time : 00:08:52

    Operating System Information
    Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 495
    Memory threats detected : 0
    Registry items scanned : 31427
    Registry threats detected : 27
    File items scanned : 7335
    File threats detected : 155

    Adware.HBHelper
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32#ThreadingModel
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ProgID
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\TypeLib
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\VersionIndependentProgID
    HKU\S-1-5-21-842925246-492894223-682003330-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKCR\URLSearchHook.ToolbarURLSearchHook.1
    HKCR\URLSearchHook.ToolbarURLSearchHook.1\CLSID
    HKCR\URLSearchHook.ToolbarURLSearchHook
    HKCR\URLSearchHook.ToolbarURLSearchHook\CLSID
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0\win32
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\FLAGS
    HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\HELPDIR
    C:\PROGRAM FILES\BING TOOLBAR\TBHELPER.DLL
    HKU\S-1-5-19_Classes\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKU\S-1-5-20_Classes\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKU\S-1-5-21-842925246-492894223-682003330-1003\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    HKU\S-1-5-21-842925246-492894223-682003330-1003_Classes\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}

    Browser Hijacker.Deskbar
    HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
    HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
    HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
    HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
    HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version

    Adware.Tracking Cookie
    C:\Documents and Settings\Owner\Cookies\L5W4S53X.txt [ /ads.nascar.com ]
    C:\Documents and Settings\Owner\Cookies\Z6OULZYO.txt [ /ar.atwola.com ]
    C:\Documents and Settings\Owner\Cookies\Y4UA3EUO.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\20NXQLFS.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\2BA3SS1B.txt [ /advertising.com ]
    C:\Documents and Settings\Owner\Cookies\OZUITBP0.txt [ /imrworldwide.com ]
    C:\Documents and Settings\Owner\Cookies\Q1390S66.txt [ /ads.cnn.com ]
    C:\Documents and Settings\Owner\Cookies\5HCOFUHG.txt [ /e-2dj6wjkyugdjggp.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\R604M4M6.txt [ /statsadv.dadapro.com ]
    C:\Documents and Settings\Owner\Cookies\WQJN99EF.txt [ /amazon-adsystem.com ]
    C:\Documents and Settings\Owner\Cookies\0VKAOGMA.txt [ /ads.pubmatic.com ]
    C:\Documents and Settings\Owner\Cookies\76KCF60U.txt [ /ad.wsod.com ]
    C:\Documents and Settings\Owner\Cookies\RD0038KV.txt [ /lfstmedia.com ]
    C:\Documents and Settings\Owner\Cookies\0A68KK29.txt [ /ads.undertone.com ]
    C:\Documents and Settings\Owner\Cookies\43Z6DL3F.txt [ /e-2dj6wjnyglc5ikp.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\DXDPNQR6.txt [ /e-2dj6wjnyogdpelq.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\CCMT35Y6.txt [ /mediabrandsww.com ]
    C:\Documents and Settings\Owner\Cookies\Y7YHSJ52.txt [ /media6degrees.com ]
    C:\Documents and Settings\Owner\Cookies\8JWLQZXI.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\VU7FAQUT.txt [ /pmamedia.sitescout.com ]
    C:\Documents and Settings\Owner\Cookies\T6ASKKVC.txt [ /ads.cleveland.com ]
    C:\Documents and Settings\Owner\Cookies\F5GWAHN0.txt [ /e-2dj6wjlyghczado.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\TI0H5N7S.txt [ /specificclick.net ]
    C:\Documents and Settings\Owner\Cookies\RXXG25MT.txt [ /e-2dj6wjnyuicjobq.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\RRMTG0HQ.txt [ /akamai.interclickproxy.com ]
    C:\Documents and Settings\Owner\Cookies\858C7UG2.txt [ /e-2dj6wflyuidpcbo.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\G6166KSJ.txt [ /lucidmedia.com ]
    C:\Documents and Settings\Owner\Cookies\K0J5EOKJ.txt [ /apmebf.com ]
    C:\Documents and Settings\Owner\Cookies\EKB38JPI.txt [ /googleads.g.doubleclick.net ]
    C:\Documents and Settings\Owner\Cookies\VTDYG2TC.txt [ /fastclick.net ]
    C:\Documents and Settings\Owner\Cookies\4CKWVJNQ.txt [ /legolas-media.com ]
    C:\Documents and Settings\Owner\Cookies\WD7KINOS.txt [ /interclick.com ]
    C:\Documents and Settings\Owner\Cookies\PGSI69QN.txt [ /a1.interclick.com ]
    C:\Documents and Settings\Owner\Cookies\BG6OMI70.txt [ /atdmt.com ]
    C:\Documents and Settings\Owner\Cookies\VRY6NTXR.txt [ /collective-media.net ]
    C:\Documents and Settings\Owner\Cookies\CVT3OVQC.txt [ /pointroll.com ]
    C:\Documents and Settings\Owner\Cookies\VZIS014F.txt [ /cn.clickable.net ]
    C:\Documents and Settings\Owner\Cookies\HGNNL1BF.txt [ /e-2dj6wjnygocpglp.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\35C15ND6.txt [ /media.adfrontiers.com ]
    C:\Documents and Settings\Owner\Cookies\XT4A31SE.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\L9JFBD5U.txt [ /adbrite.com ]
    C:\Documents and Settings\Owner\Cookies\957RRYU2.txt [ /c.atdmt.com ]
    C:\Documents and Settings\Owner\Cookies\K5QJS7E0.txt [ /accounts.google.com ]
    C:\Documents and Settings\Owner\Cookies\60BISA03.txt [ /e-2dj6wjny-1ndpkd.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\I09QU5PI.txt [ /h.atdmt.com ]
    C:\Documents and Settings\Owner\Cookies\FAUAOMN8.txt [ /track.wamcpc.com ]
    C:\Documents and Settings\Owner\Cookies\ULUBECLL.txt [ /traffic.prod.cobaltgroup.com ]
    C:\Documents and Settings\Owner\Cookies\HUW2G1E1.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\VEVYEATW.txt [ /e-2dj6wjkyugajofp.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\XWUX63FN.txt [ /counter.hitslink.com ]
    C:\Documents and Settings\Owner\Cookies\QB0NU087.txt [ /atwola.com ]
    C:\Documents and Settings\Owner\Cookies\088Y5HOO.txt [ /bizrate.com ]
    C:\Documents and Settings\Owner\Cookies\VZ3XI3MD.txt [ /e-2dj6wfkosmajiao.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\5NYMNSKQ.txt [ /www.googleadservices.com ]
    C:\Documents and Settings\Owner\Cookies\ZV7HHSAJ.txt [ /media.gsimedia.net ]
    C:\Documents and Settings\Owner\Cookies\WHCO260A.txt [ /doubleclick.net ]
    C:\Documents and Settings\Owner\Cookies\NKRIDQ6A.txt [ /serving-sys.com ]
    C:\Documents and Settings\Owner\Cookies\LJTUPLDV.txt [ /invitemedia.com ]
    C:\Documents and Settings\Owner\Cookies\I8R1A1PT.txt [ /deltamedia.go2cloud.org ]
    C:\Documents and Settings\Owner\Cookies\K80ED8DW.txt [ /adxpose.com ]
    C:\Documents and Settings\Owner\Cookies\8KEYANNJ.txt [ /clickfuse.com ]
    C:\Documents and Settings\Owner\Cookies\WFG56TPS.txt [ /e-2dj6wgkiklcpwep.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\0R2MPT87.txt [ /zedo.com ]
    C:\Documents and Settings\Owner\Cookies\N5TBKXIT.txt [ /dc.tremormedia.com ]
    C:\Documents and Settings\Owner\Cookies\40D9L1BZ.txt [ /adserver.adtechus.com ]
    C:\Documents and Settings\Owner\Cookies\0D62JEX9.txt [ /stats.harrispollonline.com ]
    C:\Documents and Settings\Owner\Cookies\Q66YVY0Z.txt [ /at.atwola.com ]
    C:\Documents and Settings\Owner\Cookies\69TZX4W3.txt [ /insightexpressai.com ]
    C:\Documents and Settings\Owner\Cookies\PJCVHMWZ.txt [ /tracking.dsmmadvantage.com ]
    C:\Documents and Settings\Owner\Cookies\TV2G97YO.txt [ /msnbc.112.2o7.net ]
    C:\Documents and Settings\Owner\Cookies\F13QWXAQ.txt [ /ads.pointroll.com ]
    C:\Documents and Settings\Owner\Cookies\PFL1MB8J.txt [ /e-2dj6wjnyciajsdp.stats.esomniture.com ]
    C:\Documents and Settings\Owner\Cookies\B5ARME2J.txt [ /tacoda.at.atwola.com ]
    C:\Documents and Settings\Owner\Cookies\2EVUQ69D.txt [ /ad.yieldmanager.com ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\W3C5YR0W.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\ZLOU6OY2.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][2].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\B6WNZ8VR.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][2].txt [ Cookie:[email protected]/cgi-bin ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\CIWEV83K.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\B3ZVDHLB.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\E5D982Z7.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][2].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][2].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\DCEI7134.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\1IS6INDR.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\JFIC54T6.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\ZXRTAT52.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\[email protected][1].txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\DIANE\Cookies\V23TPEIG.txt [ Cookie:[email protected]/ ]
    C:\DOCUMENTS AND SETTINGS\OWNER\Cookies\C7C2XFU0.txt [ Cookie:eek:[email protected]/deltamedia/CCReport ]
    C:\DOCUMENTS AND SETTINGS\OWNER\Cookies\JZECDH7S.txt [ Cookie:eek:[email protected]/support/accounts/ ]
    C:\DOCUMENTS AND SETTINGS\OWNER\Cookies\G7E9029W.txt [ Cookie:eek:[email protected]/accounts/ ]
    C:\DOCUMENTS AND SETTINGS\OWNER\Cookies\PHIGSIQS.txt [ Cookie:eek:[email protected]/adserving ]
    C:\DOCUMENTS AND SETTINGS\OWNER\Cookies\8F4FH5K1.txt [ Cookie:eek:[email protected]/support/accounts/ ]
    .doubleclick.net [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .ru4.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .ru4.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .ru4.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adbrite.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .yieldmanager.net [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .akamai.interclickproxy.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .lucidmedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .advertising.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .advertising.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .advertising.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tribalfusion.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .zedo.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .zedo.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .lfstmedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .a1.interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .interclick.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .specificclick.net [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .insightexpressai.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .insightexpressai.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    www.googleadservices.com [ C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]




    I lost the malaware log, but it was all negative, I will run it again if you request.

    Let me tell you a few icons on my husbands desktop.
    saskutil
    uninstall
    saswinlo.dll
    sastxmn.dll
    sasd.fsv

    How do I put those back where they belong?
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    If the Malwarebytes scan came up clean with no threats, there's no need to submit a scan log.

    Did you select and remove ALL 182 threats that the SUPERAntiSpyware scan found? I need to ask because the scan log doesn't show what action you took like the malwarebytes scan log does.

    --------------------------------------------------

    Those 5 files on the desktop are associated with SUPERAntispyware. Either drag-and-drop them into the Recycle Bin or right-click each one and then click Delete - Yes.

    Are those the only 5 files?

    --------------------------------------------------
     
  12. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Yes, I deleted everything it asked to delete with the antispyware...
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    Okay, good. (y)

    You didn't reply to the second part of post #11.

    --------------------------------------------------------
     
  14. mooselips

    mooselips Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    202
    Here is what I cannot delete, that is on his desktop:

    Sas repair
    Sasseh.DLL
    detect
    Process.LIS
    Sasstask
    MCVCR71.DLL
    Saswinlo.DLL
    Processlist
    sas preconfig F
    Sas Core
    SASCTXMN.DLL
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,907
    First Name:
    Frank
    All those files and the previous 5 that you mentioned belong inside the
    C:\Program Files\SUPERAntiSpyware
    folder.

    Look inside that folder and see if files with the same name are there.

    I have no idea how they wound up on your desktop. :confused:

    -------------------------------------------------------
     
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