hung on acquiring network address

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MommyB

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Joined
Dec 28, 2010
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Hi, a pretty novice computer user here...so, we have a linksys wireless router, a desktop, and a work laptop that generally has no problems with the wireless connectivity. however, just bought an acer aspire one netbook for my 7-year old for Christmas, and it is hung on acquiring network address. i have looked a many pages over the last two days, and tried several of the suggestions, but nothing has worked. Any help out there for a desperate mom with a child anxious to use her netbook? thanks in advance.
 
Joined
Jan 28, 2001
Messages
6,523
Hi:Let's see this from the failing pc.:
From a Johnwill post on the Networking Forum


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

Gr3iz

Mark
Joined
Mar 9, 2009
Messages
108,020
Welcome to TSG!!

Double check your wireless security setup. I've seen this a lot when I've used the wrong security protocol (WPA, WPA2) or a bad passphrase (easy to mistype).
 
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