Hyperoptic WiFi issues

Hi all

I've just had 1gb Hyperoptic installed and I'm having issues with the WiFi speeds (my 4g is currently miles faster). I live in a flat with a lot of heavy doors and thick walls to get to where I generally use the signal. Plus the network box that houses the router is next to a fully tiled bathroom which I know can cause huge issues with signal.

I know there are issues with the Hyperoptic Router however I'm concerned that buying an expensive router wouldn't solve the problem due to the layout of the flat. Has anyone experienced something similar? I was wondering if buying a Powerline kit like this would help solve the issue more effectively than a more powerful router? (TP-Link TL-PA9020PKIT 2-Port Gigabit Passthrough Powerline Starter Kit https://www.amazon.co.uk/dp/B01FFBN4MO/ref=cm_sw_r_cp_apa_asjSBbHYG45RX)

 

Mostly talking about connecting mobile devices (Samsung S8, ipad, switch, Lenovo laptop) . Not sure what speeds they are able to process. On 5ghz they're hitting around 400mbs right next to the router. This is dropping to around 150/200mbs in areas that I use it most (approx 5 meters away from the router, although through walls).

This sounds fast, but I was hitting around 300mbs with BT previously. Also, it doesn't actually seem as fast as it is stating - e.g. videos are buffering for ages, pictures aren't loading on websites which wasn't happening previously with BT.

TV, PS4, Xbox One and PC are all plugged in to ethernet and are hitting around 700-900mbs. Seem to be running fine but again, slower than they were with BT even though the speeds are 500+ faster on the tests.

My flat has an inbuilt network cabinet with an 24 port ethernet switch that links to ports around the flat. Could this be used in some way to boost the WiFi?

The router is Tilgin 2381

 

The mesh systems look pretty expensive. Do these actually replace your router or is it more of a clone router that you can put closer to the area of use? How does that differ from the Powerline option?

How do I check what type of radio configuration devices use?

Yeah, I know that its around what they say you'll get, however it just doesn't feel that fast. I was getting similar speeds with BT and everything worked smoothly and loaded quickly. This just feels slow, with pictures not loading, videos buffering for minutes, etc. I have changed the wifi channel and that has improved things somewhat, but still isn't as fast as it was previously.

Yeah, I might try a few more setting changes on the router and if I don't see any improvement I'll see if they can send an engineer.

Someone else has said it could be because Hyperopic use a CGNAT service for IPs - it's not a static IP and paying for a static IP could help solve the issue. Not sure if this is worth a try.