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I add xtra paper tray (tray3), now I can't print to tray2 unless I pull out tray3!

Discussion in 'Hardware' started by pkokkinis, Jul 30, 2004.

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  1. pkokkinis

    pkokkinis Thread Starter

    Joined:
    Dec 19, 2003
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    I have a nice LaserJet 2500n, it has a dropdown tray labeled 1, and it has a 250 paper paper tray labeled 2. Everything is fine and dandy. I purchase an extra paper tray, unpack it, and set my 2500n on top of it. Now it keeps defaulting to the extra paper tray no matter what tray I specify in my apps, AND no matter what app I use (IE, Word, Notepad). The only way it will print to Tray2 is by pulling out Tray3! I've tried reinstalling the printer, then going into device settings and selecting 'installed' for tray3. But still nothing. I know the default is always tray 1,3,2. But I would think this gets overriden by the print job. Does this sound normal? Or should I be requesting an RMA? many thanks in advance!
     
  2. Lurker1

    Lurker1

    Joined:
    Jan 30, 2001
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    It sounds like normal hp printer operation to me. If one of the trays has a different paper size installed then it should switch automatically between the trays.
     
  3. pkokkinis

    pkokkinis Thread Starter

    Joined:
    Dec 19, 2003
    Messages:
    69
    I found the answer....

    I went into the configuration via the web browser and the printer's IP address, clicked Settings, Configure Device.

    I changed Tray 2 Size from Any to Letter and Tray 2 Type from Any to Plain.

    I changed Tray 3 Type from Any to Plain. Didn't change the Tray 3 Size.

    If HP is reading this, I wear an XL T shirt.
     
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