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I cannot create a recurring task in MS Outlook 2016

Discussion in 'Business Applications' started by Len44, Jan 16, 2020 at 11:47 AM.

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  1. Len44

    Len44 Thread Starter

    Joined:
    Yesterday
    Messages:
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    When I create a task and then try to make it recurring by clicking on the "Recurrence" button in the ribbon, Outlook crashes. Sometimes it restarts, sometimes not.This always happens. A can reliably always make this happen.
    Things I have tried: scanpst.exe, Stellar Repair for Outlook, Microsoft Support and Recovery Assistant (totally useless), created a new profile, tried running Outlook from a newly created Windows user account, I uninstalled and reinstalled Office 2016 TWICE (once manually), removed all plug-ins and add-ons.
    The only thing I haven't done is create a new PST file. There used to be an easy way to do this and then just copy all the items from the old data file to the new, but it seems that MS doesn't allow the creation of new PSTs this any more.
    When I reinstalled Office, it came back with my customizations to the Quick Access Toolbar, so I doubt that I really completely uninstalled it, even though I followed Microsoft's instructions.
    I've looked at all my other installed programs, but don't see any that I think would involve Office. I have installed GogTasks (from gogtasks.com) and Calendar Sync Pro (from pppindia.com), but I haven't activated or run them since the reinstalls. They don't
    show up in the ribbon any more.
    I'm running Microsoft Windows 10 Version 1909 (OS Build 18363.535), and Microsoft
    Office 2016 MSO Click-to-Run (16.0.12325.20280) 64-bit. Also called Outlook Version
    1912 (Build 12325.20288 Click-to-Run).

    From SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190701124213.000000-300
    Processor: Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 8
    Total Physical RAM: 16 GB
    Graphics Card: Intel(R) HD Graphics 630, 1024 MB
    Hard Drives: C: 117 GB (22 GB Free); D: 915 GB (780 GB Free); E: 15 GB (1 GB Free); F: 3725 GB (1085 GB Free); G: 2794 GB (2306 GB Free);
    Motherboard: HP 82F3, ver A01, s/n PGECR0BWBAI008
    System: AMI, ver HPQOEM - 1072009, s/n 8CQ819005F
    Antivirus: Windows Defender, Enabled and Updated
    Thanks for help.
     
  2. tomg35

    tomg35

    Joined:
    Jan 7, 2020
    Messages:
    24
  3. Len44

    Len44 Thread Starter

    Joined:
    Yesterday
    Messages:
    2
    Thanks, tomg35.
    I tried that but forgot to mention it - - the short and the long one. That didn't work, either.
     
  4. tomg35

    tomg35

    Joined:
    Jan 7, 2020
    Messages:
    24
    Strange.

    You mentioned that when you uninstalled Office it came back with the customisations. The link below is a tool that is supposed to completely remove office. Have you tried logging into O365 via the portal and see if you can set the appointment up there? If it does then it may be a configuration issue on your desktop, but if it doesn't then goodness knows.

    If this tool doesn't help then log into your O365 account on a browser and contact office support.

    https://support.office.com/en-gb/ar...rom-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
     
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