I cannot get my email outlook to remove an email account

JessSawyer

Thread Starter
Joined
Jul 13, 2020
Messages
1
Hi,
I have three email accounts installed on my computer outlook. My outlook is crashing everytime I click anything and closes. I suspected one of the email accounts was the problem so i set about trying to remove it. I have been able to locate the account and click delete and the curser appears to be spinning but ultimately nothing happens.
Help! I currently cannot use my outlook.

Best wishes,

Jessica
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
36,283
Hi!

You could try creating a new profile just to see if outlook is not the problem.

Go to Control Panel > Mail (Outlook 2016 may show too)

1594656584691.png

Click on Show Profiles.

1594656623105.png
Click on Add, then put a generic name and click OK. On the bottom, choose Always use this profile and select the new one. When you start Outlook, let's see if it will open.

If the email account/s that you do want uses IMAP or Exchange, then you can add it here and continue with this profile.
 

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