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I cannot print any document other than notepad, IE or XPS Viewer

Discussion in 'Windows 7' started by kj2222, Jan 6, 2013.

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  1. kj2222

    kj2222 Thread Starter

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    Jan 6, 2013
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    At first I thought it was only my printer......uninstalled the drivers, reinstalled.......etc. Then I tried to print as an XPS document and I get the same error messages. Example error message from Excel is "Your file could not be printed due to an error on Microsoft XPS Document writer". If I try the printer I get the exact same message. From Firefox I get "An unknown error occurred while printing." I have searched everywhere for a solution, I even restored as far back as I could but that was only a month ago. I can print from Notepad and Internet Exporer, both on the printer and XPS Document writer, I can also print a test page and an alignment page. Any ideas?

    Solutions tried so far......

    Malware scan, troubleshooter, reinstall of MS Office 2010, printer port checks, uninstall and reinstall of USB printer.
     
  2. kj2222

    kj2222 Thread Starter

    Joined:
    Jan 6, 2013
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    I just tried an Office printing troubleshooter page, it had me install a generic printer and try to print.....would not "print" or save the file in either Excel or Word
     
  3. kj2222

    kj2222 Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
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    It seems that nobody else can solve this riddle either. I will leave this thread open and check in tomorrow. Hopefully somebody out there knows what the issue is. Thanks again!
     
  4. johnebadbak

    johnebadbak

    Joined:
    Feb 28, 2002
    Messages:
    1,731
    download and install "open office " and try the printing jobs. again.if successful then its a software fault in office2010
     
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