I cant access my external hard drive

[agbe981]

I have a 500GB external hard drive with my files but I can access them. it takes a long time to load then ask for format. the format also does not work, it says windows can not format this drive. when the disk is connected I can't also access disk management

 

[managed]

What make and model is the external drive please.
Does it show signs of life, like a light coming on or flashing, or can you hear anything when you put youe ear near it ?

 

[agbe981]

What make and model is the external drive please.
Does it show signs of life, like a light coming on or flashing, or can you hear anything when you put youe ear near it ?

its a Transcend but not sure what the hard in the case is, yes the light blinks and there is no noise when i put my ear to it

 

[managed]

Is there any sort of model name or number on the case ?

You might be able to open the case and remove the actual hard drive and connect that directly if it's a Desktop computer.

Can you see the external drive in the Bios ?

Please run this on the computer and paste the blue text it creates into your reply :- https://static.techguy.org/download/tsginfo.exe

 

[plodr]

Are you using a Y USB cable?
https://www.transcend-info.com/Support/FAQ-589