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I cant access my external hard drive

407 views 4 replies 3 participants last post by  plodr 
#1 ·
I have a 500GB external hard drive with my files but I can access them. it takes a long time to load then ask for format. the format also does not work, it says windows can not format this drive. when the disk is connected I can't also access disk management
 
#2 ·
What make and model is the external drive please.
Does it show signs of life, like a light coming on or flashing, or can you hear anything when you put youe ear near it ?
 
#4 ·
Is there any sort of model name or number on the case ?

You might be able to open the case and remove the actual hard drive and connect that directly if it's a Desktop computer.

Can you see the external drive in the Bios ?

Please run this on the computer and paste the blue text it creates into your reply :- https://static.techguy.org/download/tsginfo.exe
 
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