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I can't access our website from inside, we don't host it though

Discussion in 'Web & Email' started by JohnFiorello, Jan 16, 2013.

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  1. JohnFiorello

    JohnFiorello Thread Starter

    Joined:
    Jan 16, 2013
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    Hi!

    So we built a website with squarespace. We updated our DNS record with Network Solutions to forward to Squarespace's servers. So far, so good.

    After propagation, everyone seemed to be able to access the new site except for people who work here.

    Here's what's weird. Sometimes we can access the new site, sometimes we can't access it. When we can't access it, ktechonlinedotcom doesn't open but www.ktechonlinedotcom goes to our old page that our DNS is no longer pointing to.

    Weird as well: I can ping and tracert the IP address of squarespace's servers just fine, as well as their text domain www.squarespace6.com from inside, even when the browser can't connect.

    So, we thought, let's clear our server's cache and we should be good, right? That wouldn't explain the spotty connection to the new site, but it would explain the connection to the old site.

    Cleared the cache and re-started the servers... same problem. Cleared the cache on the local computers, same problem.

    So, why can't I access our new website hosted externally from inside our local domain but everyone else can. And why can I access the new website SOMETIMES for an hour or two and then it goes away for 4 hours?

    Thanks for any help you can offer!


    JF
     
  2. JohnFiorello

    JohnFiorello Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
    2
    Ok, just an update for those reading. We set our outgoing DNS locally from one of our computers from Auto Discovery to google's servers (8.8.8.8 and 8.8.4.4) and we were able to reach the site just fine.

    I think that tells us that there is a specific DNS redirect in our router for our website that is set to a static IP address. Once we open up the router and check, I'll let you know what I find.

    JF
     
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