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I can't access the internet (default gateway is not available)

Discussion in 'Networking' started by ashleigh91, Mar 15, 2014.

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  1. ashleigh91

    ashleigh91 Thread Starter

    Joined:
    Mar 15, 2014
    Messages:
    1
    Hi there,

    For some reason, everyone else in my apartment has Internet access but on my computer there is a yellow exclamation mark. I am also receiving the message that the default gateway is not available. Below is a copy of my ipconfig. Any help would be greatly appreciated.

    Thank you.

    ******************************************************

    Microsoft Windows [Versión 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

    C:\Users\TouchSmart tm2>ipconfig/all

    Configuración IP de Windows

    Nombre de host. . . . . . . . . : TouchSmarttm2
    Sufijo DNS principal . . . . . :
    Tipo de nodo. . . . . . . . . . : híbrido
    Enrutamiento IP habilitado. . . : no
    Proxy WINS habilitado . . . . . : no

    Adaptador de LAN inalámbrica Conexión de red inalámbrica:

    Sufijo DNS específico para la conexión. . :
    Descripción . . . . . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1
    000
    Dirección física. . . . . . . . . . . . . : 00-26-C7-3B-18-F0
    DHCP habilitado . . . . . . . . . . . . . : sí
    Configuración automática habilitada . . . : sí
    Vínculo: dirección IPv6 local. . . : fe80::3835:878e:e487:cdf%12(Preferido)
    Dirección IPv4. . . . . . . . . . . . . . : 192.168.0.5(Preferido)
    Máscara de subred . . . . . . . . . . . . : 255.255.255.0
    Concesión obtenida. . . . . . . . . . . . : domingo, 16 de marzo de 2014 01:5
    2:43 p.m.
    La concesión expira . . . . . . . . . . . : lunes, 17 de marzo de 2014 01:52:
    46 p.m.
    Puerta de enlace predeterminada . . . . . : 192.168.0.1
    Servidor DHCP . . . . . . . . . . . . . . : 192.168.0.1
    IAID DHCPv6 . . . . . . . . . . . . . . . : 301999815
    DUID de cliente DHCPv6. . . . . . . . . . : 00-01-00-01-1A-67-6D-70-D8-D3-85-
    3C-F6-FD
    Servidores DNS. . . . . . . . . . . . . . : 192.168.0.1
    NetBIOS sobre TCP/IP. . . . . . . . . . . : habilitado

    Adaptador de Ethernet Conexión de área local:

    Estado de los medios. . . . . . . . . . . : medios desconectados
    Sufijo DNS específico para la conexión. . :
    Descripción . . . . . . . . . . . . . . . : NIC de Gigabit Ethernet PCI-E de
    la familia Realtek RTL8168D/8111D (NDIS 6.20)
    Dirección física. . . . . . . . . . . . . : D8-D3-85-3C-F6-FD
    DHCP habilitado . . . . . . . . . . . . . : sí
    Configuración automática habilitada . . . : sí

    Adaptador de túnel isatap.{42985995-661A-4F9A-8139-AD3C7A54E7C8}:

    Estado de los medios. . . . . . . . . . . : medios desconectados
    Sufijo DNS específico para la conexión. . :
    Descripción . . . . . . . . . . . . . . . : Adaptador ISATAP de Microsoft
    Dirección física. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP habilitado . . . . . . . . . . . . . : no
    Configuración automática habilitada . . . : sí

    Adaptador de túnel Teredo Tunneling Pseudo-Interface:

    Estado de los medios. . . . . . . . . . . : medios desconectados
    Sufijo DNS específico para la conexión. . :
    Descripción . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

    Dirección física. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP habilitado . . . . . . . . . . . . . : no
    Configuración automática habilitada . . . : sí

    Adaptador de túnel isatap.{BE96BD0F-873B-4C32-A41F-2C1B9FCC5923}:

    Estado de los medios. . . . . . . . . . . : medios desconectados
    Sufijo DNS específico para la conexión. . :
    Descripción . . . . . . . . . . . . . . . : Adaptador ISATAP de Microsoft #3
    Dirección física. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP habilitado . . . . . . . . . . . . . : no
    Configuración automática habilitada . . . : sí

    C:\Users\TouchSmart tm2>
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,986
    First Name:
    Wayne
    that IP looks OK for me in wireless

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    try the following pings

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ): ​

    In the command prompt window that opens

    Type the following command
    Ping 192.168.0.1
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste



    if you see on the results a
    "general Failure"
    This sometimes means a firewall issue
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc


    ------------------------------------------------------------------------
     
As Seen On
As Seen On...

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