I cant connect to internet! I just put in recovery disc!

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suzgold28

Thread Starter
Joined
Sep 29, 2008
Messages
1
I had to wipe out everything due to a virus. Now i am reinstalled and it wont connect to internet. I have a wireless and it worked fine before and now it cant make a connection. Please help.
 
Joined
Oct 1, 2008
Messages
9
what kind of a connection do you have. i.e. how you are connecting to the internet. do you get error messages. what is your wireless adapter is configured to. you have to elaborate more
 
Joined
Jan 31, 2005
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5,146
Welcome to the forum!
It will be of help if you can tell us what type of computer you are using, what operating system you have and what network card you have.
vicks
 
Joined
Sep 4, 2003
Messages
4,912
Does your wireless router have encryption enabled? Do you remember putting a security password on your network?

Regards,
Rollin
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.



  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 
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