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I can't get anythig downloaded

Discussion in 'Windows XP' started by sassylady, Nov 30, 2005.

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  1. sassylady

    sassylady Thread Starter

    Joined:
    Nov 30, 2005
    Messages:
    4
    I use windows XP and I need HELP lol I was having trouble with Yahoo so I uninstalled it and now I can't get it reinstalled. Also have tried downloading different programs and can't get anything downloaded Any help would be appreciated.
     
  2. BratDawg

    BratDawg

    Joined:
    Sep 23, 2004
    Messages:
    658
    Trouble with Yahoo what... the messenger? mail? browser? Did you delete internet explorer?

    Did you change something in your browser advanced options to restrict downloading?

    Are popups blocked a nd you have to allow them? A yellow bar on the top of the browser window will indicate it - sometimes I've noticed that when you try to download something, it pops up a new window, which xp with it's popup blocker, blocks.
     
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Have you tried doing a System Restore?

    Start > run: msconfig > Launch System Restore, and choose a calendar date prior to the problem.

    System Restores can be "undone" if not helpful.
     
  4. sassylady

    sassylady Thread Starter

    Joined:
    Nov 30, 2005
    Messages:
    4
    I did and it wouldn't restore before the time i was having trouble but thanks lol
     
  5. sassylady

    sassylady Thread Starter

    Joined:
    Nov 30, 2005
    Messages:
    4
    I'm having trouble with yahoo messenger
    no i didn't delete internet explorer
    I didn't chane anything as far as downloads are concerned
    i didn't see anything with block ups either
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Try creating a new User Account, give it administrative rights, log into it, and see if things improve any.

    If you are able to download and run HijackThis, please post a Scanlog:

    Download and install HijackThis using the "self extractor". Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.thespykiller.co.uk/files/hijackthis_sfx.exe
     
  7. sassylady

    sassylady Thread Starter

    Joined:
    Nov 30, 2005
    Messages:
    4
    Logfile of HijackThis v1.99.1
    Scan saved at 8:47:35 AM, on 12/1/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\Xhrmy.exe
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    C:\WINDOWS\system32\P2P Networking\P2P Networking.exe
    C:\Program Files\Altnet\Points Manager\Points Manager.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Lexmark 5200 series\lxbtbmgr.exe
    C:\Program Files\Lexmark 5200 series\lxbtbmon.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Spyware Cleaner\SCService.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
    C:\PROGRA~1\WINZIP\wzqkpick.exe
    C:\Documents and Settings\Sassylady\Local Settings\Temp\wz204\SCService.exe
    C:\Documents and Settings\Sassylady\Local Settings\Temp\wz52c1\SCService.exe
    C:\Documents and Settings\Sassylady\My Documents\SCService.exe
    C:\Documents and Settings\Sassylady\My Documents\SCService.exe
    C:\Documents and Settings\Sassylady\Desktop\SCService.exe
    C:\Documents and Settings\Sassylady\Desktop\SCService.exe
    C:\Documents and Settings\Sassylady\My Documents\Unzipped\spyware cleaner\SCService.exe
    C:\Documents and Settings\Sassylady\My Documents\Unzipped\spyware cleaner\SCService.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\Documents and Settings\Sassylady\My Documents\Unzipped\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://mail.yahoo.com/?.redir=ymmapi1&.clntymver=2004.11.23.1&.cldefstat=Def1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Amery Telephone Company
    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL (file missing)
    O2 - BHO: InstaFinder - {4E7BD74F-2B8D-469E-DCF7-F96DA086B434} - C:\WINDOWS\DOWNLO~1\instafin.dll (file missing)
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
    O2 - BHO: LinkTracker Class - {6A6E50DC-BFA8-4B40-AB1B-159E03E829FD} - C:\WINDOWS\System32\lmf32v.dll
    O2 - BHO: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll (file missing)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll (file missing)
    O3 - Toolbar: RX Toolbar - {25D8BACF-3DE2-4B48-AE22-D659B8D835B0} - C:\Program Files\RXToolBar\RXToolBar.dll
    O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [xhrmy] C:\WINDOWS\Xhrmy.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
    O4 - HKLM\..\Run: [Lexmark 5200 series] "C:\Program Files\Lexmark 5200 series\lxbtbmgr.exe"
    O4 - HKLM\..\Run: [LXBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBTtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
    O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Forget Me Not.lnk = C:\Program Files\Broderbund\AG CreataCard\AGremind.exe
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab
    O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
    O16 - DPF: {5E8FD788-C323-4357-AB76-7CBCEFBA573C} (SpyBouncer.SBDownloader) - http://www.spybouncer.com/downloader.ocx
    O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{17D1D04A-1329-4228-8E78-BE87FD0406AD}: NameServer = 64.33.128.10
    O18 - Filter: text/html - {DFAA31C8-A356-4313-9D95-5EDAB46C5070} - C:\WINDOWS\System32\lmf32v.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: lxbt_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbtcoms.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    Here ya go hope ya can help me and thanks
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    To start with, there are just way too many processes running from this program:

    http://castlecops.com/o23list-772.html

    I would recommend uninstalling it through Add/Remove Programs -- then reboot.

    You also have a lot of malware running. I don't usually handle "Security" threads but will get you started here, and if more help is needed will request it for you.

    >>


    [​IMG] Have these instructions printed or in a convenient Notepad (or Wordpad) file so you can view them in Safe Mode. Have "show hidden (or all) files" checked in Folder Options > View in case you have to search for any hidden files to delete. Also ensure you do NOT have "hide file extensions..." enabled in Folder Options > View

    If HijackThis has not been downloaded or copied to a permanent folder, move it there before beginning.

    Then:

    1 >> Restart in Safe Mode. Instructions here if you need them: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    2 >> In Safe Mode runrun HijackThis and check and "fix" the following entries:

    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL

    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL

    O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL (file missing)
    O2 - BHO: InstaFinder - {4E7BD74F-2B8D-469E-DCF7-F96DA086B434} - C:\WINDOWS\DOWNLO~1\instafin.dll (file missing)

    O2 - BHO: LinkTracker Class - {6A6E50DC-BFA8-4B40-AB1B-159E03E829FD} - C:\WINDOWS\System32\lmf32v.dll
    O2 - BHO: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll (file missing)

    O3 - Toolbar: RX Toolbar - {25D8BACF-3DE2-4B48-AE22-D659B8D835B0} - C:\Program Files\RXToolBar\RXToolBar.dll
    O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL

    O4 - HKLM\..\Run: [xhrmy] C:\WINDOWS\Xhrmy.exe

    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s

    O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"

    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe

    O18 - Filter: text/html - {DFAA31C8-A356-4313-9D95-5EDAB46C5070} - C:\WINDOWS\System32\lmf32v.dll


    3 >> Go to Start > Run and enter cmd and a command shell will open. At the prompt carefully type and enter each line:

    C:\WINDOWS\Xhrmy.exe

    Additional cleanup instructions: Go to the Control Panel > Internet Options applet. Clear the Temporary Internet Cache, History and Offline Content. Go to the Programs tab and select "reset web settings", including your home page if it has been altered. You can reset that later to what you desire.

    Go to Start > Run, enter %temp% and then click Edit > Select All. Right click on the selected files and folders and delete them

    >> Reboot


    If you can now download and install larger programs, follow these instructions to download, install and run Ewido:

    Click here to download the trial version of Ewido Security Suite:
    http://www.ewido.net/en/download/

    · Install Ewido.
    · During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
    · Launch ewido.
    · It will prompt you to update click the OK button and it will go to the main screen.
    · On the left side of the main screen click update.
    · Click on Start and let it update.
    · DO NOT run a scan yet.

    Restart your computer into Safe Mode now.
    (Start tapping the F8 key at Startup, before the Windows logo screen).
    Perform the following steps in Safe Mode:

    * Run Ewido:
    Click on scanner
    Click Complete System Scan and the scan will begin.
    During the scan it will prompt you to clean files, click OK.
    When the scan is finished, look at the bottom of the screen and click the Save report button.
    Save the report to your desktop.

    Reboot.

    Post a new Hijack This log and the results of the Ewido scan.
     
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