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I can't play Windows Media or Real Player to watch DVDs...

Discussion in 'Multimedia' started by Ferrochelate, Jul 29, 2007.

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  1. Ferrochelate

    Ferrochelate Thread Starter

    Joined:
    Jul 29, 2007
    Messages:
    2
    I was trying to play one of my DVDs on my laptop yesterday and I got this pop up that said
    "Windows Media has encountered a problem and need to close. We are sorry for the inconveniences"
    I was like WTF ?? !! So I tried opening it with Real Player and got the same answer. I removed and re-installed Windows Media player but that didn't help either.

    Following is the error signature after the error message:

    AppName: realplay.exe AppVer: 6.0.12.1483 ModName: quartz.dll
    ModVer: 6.5.2600.2749 Offset: 0003fa8eproblem and we need to close.

    The only thing I can think of that may have contributed to this is that couple days ago, I was removing some programs via "Add or Remove programs" to clean up some disk space. I may have deleted some software/programs that have to do with being able to play movies using either Windows or Real player.

    I am able to play my MP3s on Real Player and Windows Media so it definitely has to do with DVD part and that's why I'm pretty sure that I deleted something that I shouldn't have that day.

    I called Dell and they ran a hardware check on my laptop just so they could say that "there was nothing wrong with your computer - it's your software and we can't help you." They kindly offered $129/hour :eek: or $239(or something like that) per year :eek: for call-service with Dell's paid technitian support ppl. I told them to get out of here and that I couldn't afford that as a grad student. (rip offs !! ):mad:

    So I turned to this site, after searching on Google and searching techguy's past threads for similar problems. I have not been successful at finding a problem that exactly matches mine. So please help me -- or I am going to have to sell my dog, Pepito :eek: so I can pay Dell $129 for their hourly service (He's a mutt so nobody would buy him anyway... and I love him dearly !). Thank you !
     
  2. wtxcowboy

    wtxcowboy

    Joined:
    May 25, 2004
    Messages:
    1,243
    is it poss u deleted the codecs needed 2 play dvd? might try dl'ing same & see if it works. try k-lite from filehippo.com :)
     
  3. Ferrochelate

    Ferrochelate Thread Starter

    Joined:
    Jul 29, 2007
    Messages:
    2
    Ohmygod, you were dead on ! I downloaded it and rebooted my computer and I can play DVDs on my laptop now ! Thank you so much ~~~

    I am so happy !!
     
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