I can't use my pen drive:keeps showing IE error

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Alicia1970

Thread Starter
Joined
May 1, 2004
Messages
8
Hi:

I work as a teacher and I use a pen drive to share my files between my laptop and the PC at school.

Suddenly, when I connect my pen drive to my laptop, it shows an Internet Explorer error and then a drwtsn.32.exe error and my laptop freezes. I haven't been able to use the pen drive again. I have scanned it and it has no viruses or spyware.

I have bought another one today, as I need it during my holidays, and I have the same problem ¡¡¡
What can be the cause? And why does a IE error show? What does IE have to do with a pen drive?

My laptop is Windows XP.

Thanks a lot.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.
 
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