I did a System Restore...now my computer is unable to boot

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erindonnelly

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Jan 15, 2011
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I am currently using a Compaq with Windows XP and Service Pack 2. I was using my computer this morning with no problems, when I came across a malicious site that installed a program known as Antimalware doctor. Recognizing this as a virus, I figured a System Restore would be the easiest way to rid my system of the malware. I did a System Restore, picking a date that was two days previous. When my computer restarted in order to perform the system restore it could not boot. Now I am unable to boot my computer, even in safe mode. I'm stumped as to why it would do this - any help is greatly appreciated.
 
Joined
Sep 15, 2004
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3,791

It won't help you to lecture on the need to keep Windows up to date but I'm going to do it anyway for the benefit of other readers.

If you'd had Service Pack 3, you would have had the additional protection of the latest MSRT from Microsoft and although it may not have prevented this threat, it might have helped keep the system running long enough to clean it.

You now need to use your XP CD to run a Repair install - the second of two repair options you'll see when the setup process completes. Then you'll have a working system but the old one, complete with malware, will still be there in the background so you'll to run scans in Safe Mode.

To find out more, click to report your thread to the Moderators and ask them to move it to the Malware section where the qualified advisers can tell you what to use and how to use it.
 
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