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I don't even know where my question goes?

Discussion in 'Hardware' started by AprylLynn, Jul 17, 2017 at 11:06 AM.

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  1. AprylLynn

    AprylLynn Thread Starter

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    I'm so computer... stupid... that I'm not even sure what category my question goes in and I am sincerely sorry to anyone who has to try to understand what I'm saying.

    At work we have two computers. They're old. The doctor is aware we need a new set up in the office. Anyway, my computer is an old HP. It says on the sticker that it is an HP DC5000, a Compaq. It's a desktop computer with a computer tower.

    When I started it up this morning, the black screen with the white writing- where it shows you that it's loading I assume.... it was counting MB and it got stuck. The first time it counted ("loaded") all the way up to 2048 MB before it stopped and said "Memory Error 201". SO, being the computer "expert" that I am, I restarted it. Now it only loads up to 4MB and does NOTHING. What can I do?
     
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  3. AprylLynn

    AprylLynn Thread Starter

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    It's literally been sitting on that screen doing nothing for almost 2 hours... while I frantically read troubleshooting posts that I do not fully understand.
     
  4. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    Hi AprylLynn, and welcome to TSG.

    Is there any possibility somebody could have opened up the computer, gave it hard bump, or dropped it since it was last working OK? It is possible that someone changed a memory module inside the computer or it got worked loose in its socket. Someone familiar with working inside of a computer should be able to remove the memory modules, clean the connections and reseat them in their sockets. If that does not help, one or both modules may have failed.
     
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  5. AprylLynn

    AprylLynn Thread Starter

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    Ohh... boy, Usually only Doc is around on weekends and I don't know if he'd do too much with a computer, I don't think he knows much more about them than I do- however it sounds, by your answer, that this is something far beyond my ability. We've got someone coming after lunch to check it out. I appreciate you letting me know that this isn't really a "turn it off and on" kind of fix.
     
  6. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    I hope it turns out to be a simple fix of cleaning and reseating the memory modules for the person coming in.
     
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  7. AprylLynn

    AprylLynn Thread Starter

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    It turned out to be that the memory modules were fried. He pulled them out and the blessing in disguise is that this has inspired the doctor to move forward with upgrading our computers :) So, thanks, in part, to your answer and his work- I'll be using a flashy new system soon.

    Thanks again!
     
  8. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    Congratulations on the upcoming new computers. If you were using Windows XP on the old computers, get ready for a bit of a learning curve if the new ones will be running Windows 10.
     
  9. AprylLynn

    AprylLynn Thread Starter

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    Ohhh.. great ;) maybe I'll start paying better attention while I'm learning a new system- so I don't have to feel so inept when I'm troubleshooting.
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I'm glad this has been resolved but just wanted to add that trying to troubleshoot problems on your own with little experience is not recommended, especially when dealing with computers that I assume contain sensitive information, i.e. patients' medical records and other personal information. All of that could be lost if you do the wrong thing. I don't know if you were making backups before but if not, that's definitely something your office should start doing immediately. :)

    Furthermore, if you were running XP, it's unacceptable from a security standpoint for a doctor's office to be running such an outdated and vulnerable system so this was a blessing in disguise.
     
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  11. AprylLynn

    AprylLynn Thread Starter

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    Fortunately we're a small enough practice (specialize in one field) that we actually do not, yet, keep patient files on the computer. We're still all hard copy. Thankfully the ancient computer we're running isn't so much used to store patient files and information- but moreover to access online information, email, and typing up things/printing them. We're 100% "old school". HOWEVER, Cookiegal, with your information I can convince the doctor that with our blessing of an upgrade, we are now capable of doing some of those things because we'll be secure enough to do so. Thanks for the look from that perspective.
    Here I'm thinking "It'll run faster!!" because we know we're not running at a level where we can have too much HIPAA info on a computer- but your information gives us some more to think about :)
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    That's good to hear. I guess I overassumed (if that's even a word) :D Nothing is ever 100% secure though so I encourage you to consult an expert when you do get the new system up and running to be sure you have the best security system and practices in place for your specific needs. :)
     
  13. AprylLynn

    AprylLynn Thread Starter

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    That's a good point. The guy updating our system seems to be familiar with working with medical practices, so hopefully he'll have some of the knowledge we're seeking. Thanks for the feedback.
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome and good luck with the transition. (y)
     
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