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I don't know what else to do.

Discussion in 'Virus & Other Malware Removal' started by dholler09, May 29, 2012.

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  1. dholler09

    dholler09 Thread Starter

    Joined:
    May 29, 2012
    Messages:
    2
    I know there are a ton of these, but I really have no clue what is going on or where to start fixing it beyond what I've tried. Here's what has been happening lately with my computer.

    I hear the windows chimes go off when I have nothing running.

    When clicking on a website link off google, I get redirected to other sites. The seem to be fairly harmless, just not the destination I was looking for, ie wikipedia, youtube.

    After browsing for a while or working on anything, the computer starts to get slower, and freezes up. It sometimes will take clicking on a window for a program a few times before it comes up, like things are getting to bogged down by something.

    Rarely, I have a window or two that flash on the screen, but I haven't clicked on anything.

    Sometimes my sound goes out and won't play anything. I get a WaveOut error when playing an mp3.

    I've noticed when looking at the task manager when things are getting slow, that an svchost.exe is taking over 1,000,000 (kb?) in the processes.

    ===============================================================================
    What I did thus far to fix the issue was to defrag, cleanup, I've updated and ran AVG, MalwareBytes, Glary Register Repair, Spybot Search and Destroy, and this new rkill.exe program that I heard would help. It did, but the problems seem to keep coming back. I've restarted a number of times, but like I said things seem to keep on happening.

    What sort of things do you need to know, or should I do in order to figure out what the problem is, and then fix this? Are there better programs than AVG to prevent this?

    Incidentally, the person who set this computer up also has ZoneAlarm running.
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    Please download DDS by sUBs to your desktop from one of the following locations:

    http://download.bleepingcomputer.com/sUBs/dds.scr
    http://www.forospyware.com/sUBs/dds

    Double-click the DDS.scr to run the tool.

    When DDS has finished scanning, it will open two logs named as follows:

    DDS.txt
    Attach.txt

    Save them both to your desktop. Copy and paste the contents of the DDS.txt and Attach.txt files in your reply please.


    Please download GMER from: http://gmer.net/index.php

    Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

    Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

    Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

    If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

    IAT/EAT
    Any drive letter other than the primary system drive (which is generally C).

    Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

    Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

    Open the ark.txt file and copy and paste the contents of the log here please.
     
  3. dholler09

    dholler09 Thread Starter

    Joined:
    May 29, 2012
    Messages:
    2
    THANK YOU for the response. I won't be at my home computer for a few weeks as I'm out on a job. I will try those things when I get back. Thank you again!
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,673
    OK. Please post back here when you can and thanks for letting me know. :)
     
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