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I.E. 7.0 Help

Discussion in 'Windows XP' started by uselbi, Jan 21, 2007.

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  1. uselbi

    uselbi Thread Starter

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    I upgrade my Internet Explorer to 7.0 at my church and now every time I launch 7.0 I get this message: “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.” The error report reads:
    “C:\DOCUME~MADONN~1\LOCALS~1\Temp\3404_appcompat.txt”
    I did the upgrade on 2 other computers and it worked fine. Do I remove the upgrade and start over or is there some thing else I can do? Thanks.

    Jim
     
  2. Old Rich

    Old Rich

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    have you tried deleting that temp folder?
     
  3. uselbi

    uselbi Thread Starter

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    SIMPSSWR,

    Should I delete the whole temp folder bcause I can"t find the 3404 text document in the folder

    Jim
     
  4. Old Rich

    Old Rich

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    Do this . . Click on Start . . Run type %temp% . . then Tools . . Folder Options . . set it to show hidden files . . then delete everything in that folder
     
  5. uselbi

    uselbi Thread Starter

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    simpswr,
    I will try it tomorrow and get back to you. Thanks
     
  6. uselbi

    uselbi Thread Starter

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    sipmswr,

    Can not get to that temp folder until saturday, so I will get back to you then. Sorry. Jim
     
  7. uselbi

    uselbi Thread Starter

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    SIMPSWR,

    Updating Message:
    I did the delete all in the temp folder and it’s empty, but I still get error message when I use Internet Explorer 7.0. This time it read: “C:\DOCUME~1\MADONN~1\LOCALS~1\Temp\e98e_appcompat.txt”....Jim
     
  8. moper

    moper

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    Appcompat.txt is just a text file used to send error reports to Microsoft. It is the file that is uploaded when you say yes, to sending a report to Microsoft. It is not the problem.
    Download IE7 again from here:http://www.microsoft.com/downloads/...BE-3385-447C-8A30-081805B2F90B&displaylang=en

    1. Uninstall IE7 from Add-Remove Programs. Restart.
    2. Turn off automatic updates from Control Panel> Automatic updates.
    3. Find the file IE7-WindowsXP-x86-enu.exe
    4. Startup in Safe Mode with Networking. Install IE7 by running
    IE7-WindowsXP-x86-enu.exe

    If it runs properly, turn automatic updates back on.

    Hope this helps.


    moper
     
  9. uselbi

    uselbi Thread Starter

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    No because the temp folder is empty
     
  10. uselbi

    uselbi Thread Starter

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    MOPER,
    How do I find IE7-WindowsXP-x86-enu.exe?
    Jim
     
  11. uselbi

    uselbi Thread Starter

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    Moper,
    I found it. I will try it and get back to you...Thanks...Jim
     
  12. uselbi

    uselbi Thread Starter

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    Moper,
    I tried to remove IE.7 and it tell me that Norton Anti-virus will not work if I do it. Should I remove it and reinstall it anyway?

    Jim
     
  13. moper

    moper

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    I don't see what choice you have. You need to get Internet Explorer working. Norton Anti-Virus had some problems working with IE7. It's possible Norton issued an update and now it won't work with IE6.
    By installing IE7 again, maybe it will work. A lot of questions.
    Worst case, uninstall Norton, and reinstall. This uninstaller will help with troublesome removals:http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039



    moper
     
  14. uselbi

    uselbi Thread Starter

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    moper,
    I will try it and get back to you. Thanks. Jim
     
  15. uselbi

    uselbi Thread Starter

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    moper,
    EXCELLENT! Your instruction from 27-Jan-2007 worked great. PROBLEM SOLVED. Thank You.....Jim
     
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