I.E. 7.0 Help

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uselbi

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I upgrade my Internet Explorer to 7.0 at my church and now every time I launch 7.0 I get this message: “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.” The error report reads:
“C:\DOCUME~MADONN~1\LOCALS~1\Temp\3404_appcompat.txt”
I did the upgrade on 2 other computers and it worked fine. Do I remove the upgrade and start over or is there some thing else I can do? Thanks.

Jim
 

uselbi

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SIMPSSWR,

Should I delete the whole temp folder bcause I can"t find the 3404 text document in the folder

Jim
 
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Do this . . Click on Start . . Run type %temp% . . then Tools . . Folder Options . . set it to show hidden files . . then delete everything in that folder
 

uselbi

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Aug 21, 2004
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sipmswr,

Can not get to that temp folder until saturday, so I will get back to you then. Sorry. Jim
 

uselbi

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SIMPSWR,

Updating Message:
I did the delete all in the temp folder and it’s empty, but I still get error message when I use Internet Explorer 7.0. This time it read: “C:\DOCUME~1\MADONN~1\LOCALS~1\Temp\e98e_appcompat.txt”....Jim
 
Joined
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Appcompat.txt is just a text file used to send error reports to Microsoft. It is the file that is uploaded when you say yes, to sending a report to Microsoft. It is not the problem.
Download IE7 again from here:http://www.microsoft.com/downloads/...BE-3385-447C-8A30-081805B2F90B&displaylang=en

1. Uninstall IE7 from Add-Remove Programs. Restart.
2. Turn off automatic updates from Control Panel> Automatic updates.
3. Find the file IE7-WindowsXP-x86-enu.exe
4. Startup in Safe Mode with Networking. Install IE7 by running
IE7-WindowsXP-x86-enu.exe

If it runs properly, turn automatic updates back on.

Hope this helps.


moper
 

uselbi

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Joined
Aug 21, 2004
Messages
254
Moper,
I found it. I will try it and get back to you...Thanks...Jim
 

uselbi

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Joined
Aug 21, 2004
Messages
254
Moper,
I tried to remove IE.7 and it tell me that Norton Anti-virus will not work if I do it. Should I remove it and reinstall it anyway?

Jim
 
Joined
Feb 14, 2004
Messages
1,657
I don't see what choice you have. You need to get Internet Explorer working. Norton Anti-Virus had some problems working with IE7. It's possible Norton issued an update and now it won't work with IE6.
By installing IE7 again, maybe it will work. A lot of questions.
Worst case, uninstall Norton, and reinstall. This uninstaller will help with troublesome removals:http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039



moper
 

uselbi

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Joined
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254
moper,
EXCELLENT! Your instruction from 27-Jan-2007 worked great. PROBLEM SOLVED. Thank You.....Jim
 
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