I have 16.0 GB of RAM but it only lets me use 7.97GB

[domash]

I have Windows 10 and 64 bit operating system. How do I change it to use 16 GB?

 

[SmartKitty]

Try taking out the ram and putting it back in

 

[Couriant]

Please run the TSG System Information Tool for us to get basic information on your computer.

Has this issue always been like this? Did you recently add RAM?

 

[cwwozniak]

Start Windows Task Manager and open the Performance tab. Click "Open Resource Monitor" at the bottom of the window.

This will open the Resource Monitor screen. Click on the Memory Tab. This will tell you how much RAM is recognized by the system and how it is being allocated. See if your large block of missing RAM is marked as "Hardware Reserved". If so, it may be reserved for direct use by an onboard video controller.

 

[flavallee]

Based on the description of the processor, I'm guessing that's about a 2012-era computer.

These are the instructions for what was requested in post #3:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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[SmartKitty]

I suggest that you should upgrade your processer to better take advantage of 16gb of ram

 

[flavallee]

SmartKitty:
Your suggestion in post #2 is easy to do and requires very little time.
However, your suggestion in post #6 is difficult to do and requires a lot of time.
And I doubt it will resolve the "usable RAM" issue.

 

[SmartKitty]

Sorry, I should try to improve my computer skills

 

[domash]

View attachment 282831

Based on the description of the processor, I'm guessing that's about a 2012-era computer.

These are the instructions for what was requested in post #3:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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I will when I get back tomorrow. Thank you so much!

 

[domash]

View attachment 282831

Based on the description of the processor, I'm guessing that's about a 2012-era computer.

These are the instructions for what was requested in post #3:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

--------------------------------------------------

Here u go, see attached and thank you!

 

[domash]

a

Please run the TSG System Information Tool for us to get basic information on your computer.

Has this issue always been like this? Did you recently add RAM?

Bought it off an old gamer, he said he updated the GB of RAM and the mother board. see attached pic.

 

[domash]

Start Windows Task Manager and open the Performance tab. Click "Open Resource Monitor" at the bottom of the window.

This will open the Resource Monitor screen. Click on the Memory Tab. This will tell you how much RAM is recognized by the system and how it is being allocated. See if your large block of missing RAM is marked as "Hardware Reserved". If so, it may be reserved for direct use by an onboard video controller.

YES, it's showing 8.2 in the reserves, PLEASE SEE PIC attached.

 

[flavallee]

domash:

Thanks for submitting the TSGSIU log and the Resource Monitor window.
They need to be readily viewable, so I did that for you.

Both the log and the window show your computer as having 16 GB of RAM installed and detected.
About 8.03 GB of its 16 GB of RAM is shown as "Hardware Reserved".
16 GB "installed" minus 8.03 GB "hardware reserved" equals 7.97 GB "usable" by Windows 10.

ASRock 970M Pro3 Motherboard
Which BIOS software version does it have?
1.60 is the most current version which improves system compatibility.

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[zebanovich]

With CPU-Z you can tell if 2 RAM sticks are not the same, or if they don't run at same timings:
CPU-Z | Softwares | CPUID

 

[flavallee]

zebanovich:

Just in case you need it, I submitted a link in post #13 to the motherboard that the TSGSIU log shows is in his computer.
It has 4 DIMM slots and supports up to 64 GB of DDR3-1066 MHz or DDR3-1333 MHz RAM.

domash hasn't said if it has two 8 GB modules or four 4 GB modules, and what DDR3 speed they are.

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