I have a VIRUS!! HELP!

I have a virus that is called adware.look2me. I have ran norton virus umpteen times. It is up to date and newly installed. I have tried everything. I have spybot and ad-aware 6.0. It seems people tell me to download that usually, but I already have it.

Thanks so much for any help you can give, Tammy

 

Also, I have went and tried to delete the file. It say's "Cannot delete artiveds.cpy:Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."

Thanks again, Tammy

 

post a hijack log

 

Hi, Thanks for replying. Here is my hijack log.

Thanks, Tammy



Logfile of HijackThis v1.97.2
Scan saved at 4:13:01 AM, on 4/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\KeyText\KeyText.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\Symantec Shared\Nmain.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tammy Dunbar\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: KeyText.lnk = C:\Program Files\KeyText\KeyText.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O9 - Extra button: Help (HKCU)
O9 - Extra button: ComcastHSI (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: Backgammon by pogo - http://gammon.pogo.com/applet/backgammon/backgammon-ob-assets.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://vbjack.pogo.com/applet/videoblackjack/videoblackjack-ob-assets.cab
O16 - DPF: Cribbage by pogo - http://crib.pogo.com/applet/cribbage/cribbage-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://checkeredflag.pogo.com/applet/checkeredflag/checkeredflag-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://domino03.pogo.com/applet/domino/domino-ob-assets.cab
O16 - DPF: Euchre by pogo - http://euchre.pogo.com/applet/euchre/euchre-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo - http://temp36.pogo.com/applet/solitaire2/solitaire2-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://superbingo.pogo.com/applet/superbingo/superbingo-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://greenback.pogo.com/applet/greenback/greenback-ob-assets.cab
O16 - DPF: Hearts by pogo - http://hearts.pogo.com/applet/hearts/hearts-ob-assets.cab
O16 - DPF: Jokers Wild Poker by pogo - http://temp92.pogo.com/applet/videopoker2/jokerswild-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet/gin/gin-ob-assets.cab
O16 - DPF: Keno by pogo - http://keno.pogo.com/applet/keno/keno-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://mahjong.pogo.com/applet/mahjong/mahjong-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://freecell.pogo.com/applet/freecell/freecell-ob-assets.cab
O16 - DPF: Pebble Beach Golf by pogo - http://pebble.pogo.com/applet/pebble/pebble-ob-assets.cab
O16 - DPF: Perfect Passer by pogo - http://perfectpasser01.pogo.com/applet/perfectpasser/perfectpasser-ob-assets.cab
O16 - DPF: Pirate's Gold by pogo - http://swashbucks11.pogo.com/applet/piratesgold/piratesgold-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://popfu.pogo.com/applet/popfu/popfu-ob-assets.cab
O16 - DPF: Poppit TM by pogo - http://poppit09.pogo.com/applet/poppit/poppit-ob-assets.cab
O16 - DPF: Sawgrass Golf by pogo - http://sawgrass.pogo.com/applet/sawgrass/sawgrass-ob-assets.cab
O16 - DPF: SciFi Slots by pogo - http://scifi.pogo.com/applet/slots/scifi-ob-assets.cab
O16 - DPF: Spades by pogo - http://spades03.pogo.com/applet/spades/spades-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://squelchies.pogo.com/applet/squelchies/squelchies-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://sweet07.pogo.com/applet/sweettooth/sweettooth-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem07.pogo.com/applet/holdem/holdem-ob-assets.cab
O16 - DPF: Top Down Baseball by pogo - http://topdown02.pogo.com/applet/topdown/topdown-ob-assets.cab
O16 - DPF: Tornado 21 - http://download.games.yahoo.com/games/clients/y/t21t0_x.cab
O16 - DPF: Tri-Peaks by pogo - http://peaks.pogo.com/applet/peaks/peaks-ob-assets.cab
O16 - DPF: Tumble Bees by pogo - http://temp36.pogo.com/applet/jumbee/jumbee-ob-assets.cab
O16 - DPF: Turbo 21 TM by pogo - http://turbo16.pogo.com/applet/turbo21/turbo21-ob-assets.cab
O16 - DPF: Word Riot by pogo - http://wordriot.pogo.com/applet/wordriot/wordriot-ob-assets.cab
O16 - DPF: Word Whomp by pogo - http://whomp.pogo.com/applet/wordwhomp/wordwhomp-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown2.pogo.com/applet/whackdown/whackdown-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://klondike.pogo.com/applet/worldclass/worldclass-ob-assets.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Blackjack - http://download.games.yahoo.com/games/clients/y/jt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: Yahoo! Graffiti - http://download.games.yahoo.com/games/clients/y/grt5_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst3_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt1_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/clients/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.games.yahoo.com/games/clients/y/wt0_x.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab
O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shizmoo/flipside_web18.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://di.imgag.com/imgag/cp/install/AxCtp.cab
O16 - DPF: {58172624-85DD-4482-9E64-02ADCA637E96} (shizmoo Class) - http://shizmoo.com/activex/web665.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4018/ftp.coupons.com/v3123/cpbrkpie.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://hoylegames.sierra.com/cab/WONWebLauncherControl.cab
O16 - DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} (Tilecity Control) - http://mirror.worldwinner.com/games/v40/tilecity/tilecity.cab
O16 - DPF: {BFA1F11D-3121-AFE1-4112-983219421AEF} (GINWORDSSINGLE Class) - http://66.98.132.156/g_bin_eng/wordssingle_2_0_0_22.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {E23FABEE-12E3-33DA-DA12-195DAC123984} (GINMAHJONG Class) - http://66.98.132.156/g_bin_eng/mahjong_2_0_0_10.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

 

you need one of the experts to look at the log
i gather all the 016 items are games you have d/l
i cannot see the item you are worried about in the log.it is probaly in system restore.
turn off system restore and turn it back on again to clean it out.
reboot and run your virus checker and see if it still picks it up after cleaning restore

 

TY Dai for replying!! Experts, help me out!! Pretty please!! lol

Thanks, Tammy

 

i have asked someone to have a look

 

Does NAV show where it's located? Could be in XP's backup file. Try clearing your restore point points:


I have tried restoring and everything. I'm about to go crazy. The file is located at C:\WINDOWS\SYSTEM32\artiveds.cpy.dll. The virus is called adware.Look2Me. When I go in and try to delete artiveds.cpy.dll, it gives me the following message: "Cannot delete artiveds.cpy: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use." I still need help!

Thanks, Tammy

 

How do I Remove Look2Me?

Because the software highly integrates itself with Explorer, it can be hard to remove. Included below is a basic manual removal method for Look2Me as well as an excellent Visual Basic Script that can be run to help remove it.

Follow the instructions below to remove Look2Me

Click on Start, Run, and type REGEDIT and click Ok to start the Registry Editor

Now open the Windows Task Manager

On Windows 95/98/ME, Press CTRL+ATL+DEL
On Windows NT/2000/XP, Press CTRL+ALT+DEL, Select the Task Manager if needed, and click on the Processes tab

In the list of programs, click on EXPLORER.EXE and select End Task or End Process. Repeat this procedure until no explorer.exe process is running (The Start Menu, Task Bar, and System Tray will disappear)

Select the Registry Editor (you may have to press ALT + Tab)

Delete the following registry keys if they exist

HKEY_LOCAL_MACHINE \SOFTWARE\Classes\CLSID\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ ShellExtensions \ Approved \ {DDFFA75A-E81D-4454-89FC-B9FD0631E726}

Close the Registry Editor

Restart your computer

Now open My Computer and Drive C, open the Windows directory, and then the System directory
Note: %SystemDir% is a variable. By default, this is C:\Windows\System (Windows 95/98/Me), C:\WINNT\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

Delete all files that look similar to the following, where * represents a letter or number

msg{********-****-****-****-************}****.dll

Open Internet Explorer

Click Tools, Internet Options

Click the Programs tab and then click Reset Web Settings to restore default settings for home page, search page, and other settings.

For Automatic Removal of Look2Me (option 1)

Download and run the program Killbox created by Option^Explicit Software Solutions.
or
Download and run the program Kill2Me from Merijn.
http://www.spywareinfo.com/~merijn/downloads.html
For Automatic Removal of Look2Me (option 2)

Download the following Visual Basic script provided by Mosaic1, a member of Spywareinfo, and save it to c:\removel2me.vbs

Look2Me Removal Program

This is a Visual Basic Scripting file, so you'll have to have the Windows Scripting Host installed. You can download the following file to disable or reenable the Windows Scripting Host.

noscript.exe

Now open the Windows Task Manager

On Windows 95/98/ME, Press CTRL+ATL+DEL
On Windows NT/2000/XP, Press CTRL+ALT+DEL, Select the Task Manager if needed, and click on the Processes tab

In the list of programs, click on EXPLORER.EXE and select End Task or End Process. Repeat this procedure until no explorer.exe process is running (The Start Menu, Task Bar, and System Tray will disappear)

Click the Applications tab, click the New Task Button, and type the path to the script you saved.

c:\removel2me.vbs

Click Ok

Click Shutdown on the Task Manager toolbar and scroll down to Restart your computer.

 

Cai was right in his analysis that it may be left over in the system volume folder so turning off system restore along with emptying the virus quarantine folder then rebooting should take care of it..Then re-enable the restore feature after rebooting.