I have currently bought a Motorola DSL modem and i was trying to connect to my labtop

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smileyfrowned

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Dec 29, 2012
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i bought the Motorola 3360, and i was trying to connected it to my labtop but it was having issues. when i'm trying to open up a page it show us the following message (and it's at the motorola at&t IP page):

The Motorola 3360 device has detected potential problems with your DSL connection which may impact your service. the problem is often caused by a phone or other device which is connected to your phone line 9such as a fax machine, satellite receiver, alarm system or medical monitor) that does not have a DSL filter.

out telephone line is also connected to a fax machine/phone but i have a dsl filter plug into the phone jack and it lead out to two jack holes, one for the internet line that connects to the motorola modem, one for the fax machine. I thought that would solve the problem but it didn't.
 

etaf

Wayne
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if you unplug the phone and the fax - does the modem now work ?
 

smileyfrowned

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Dec 29, 2012
Messages
8
no it still won't work! only three light is blinking. the powerlight ,eternet light, and dsl light. the internet light and the activity light isn't blinking at all
 

etaf

Wayne
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so you have a DSL enabled line - but its not logging into the service
have you set the username password and other parameters correctly in the router
 
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