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I have never owned a mobile phone but need advice?

Discussion in 'Windows Mobile Devices' started by xyl3, Jan 16, 2020 at 7:14 AM.

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  1. xyl3

    xyl3 Thread Starter

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    I am not sure if this is right part of forum for this question but let me explain:

    last week, I did a bank transfer to pay for goods abroad. I have bought from them once before using same bank transfer company XE, because they don't charge a fee for doing it.

    Altough the place I sent money too had received my order and sent details, because I had bought off them before and all their previous details were there on XE, I did it that way. And then I got confirmation from XE that the money would be transferred on 13th january. This was part of XE's confirmation message to me:

    Please allow up to 4 working days for the payment to clear into the recipient account. To ensure we meet our Anti-Money Laundering obligations we may, from time to time, ask you for more information relating to your payment. This may be required before your money transfer reaches the recipient bank account.

    Now I haven't heard any confirmation that the place I sent money to has received the money. last time I did. What makes matters more confusing is that they do not accept emails to inquire about an order but only 'Whats App' which is this: https://web.whatsapp.com/

    As I said, I do not have a mobile phone, so my question is what kind of phone which is cheap, and that i would only use for this would you recommend. Someone else mentioned a "pay as you go mobile phone"?? They said that would be the cheapest. But would such a phone be able to do what that Whatsapp site needs do you think?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    There is a Windows version of whatsapp however you will also need to be able to scan a QR code and for that you need an app plus a webcam so there's a bit of jumping through hoops involved.

    I know the horse has already left the barn but I would be very hesitant to order from a foreign entitity that doesn't allow communication to follow up on orders. In my opinion, Whatsapp is not an acceptable form of said communication because it's not accessible to everyone.

    Can you provide the name of the company you ordered from?

    Have you tried communicating with XE to see if they can follow up on the transfer?

    Do you have a friend with a smart you can use to follow up on the order?
     
  3. xyl3

    xyl3 Thread Starter

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    Well I have just had help updating from an old computer XP to Windows 10.

    Not sure what you mean by needing an "app plus a webcam"?

    I have tried contacting XE twince but have not received any replies.

    I think they use whatsapp so we can speak to just talk to a person there to check on order number.

    I don't know anyone with a mobile phone, and in fact am quite isolated.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    In order to use the Desktop version of Whatsapp you need to be able to read the QR code (which is an image) and that involves downloading an QR code reading app from the app store and you also have to have a webcam to take a picture of the QR code image.

    If I understand correctly, XE is a different company from the one you placed the order with, right? They are the ones who simply handled the transfer of funds from your bank to this other company that you purchased from. Is that correct?

    If you provide the name of the other company we may be able to file another solution for contacting them. Otherwise, I don't know what else to suggest.

    I certainly wouldn't do any future business with either of these companies.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    In order to use the Desktop version of Whatsapp you need to be able to read the QR code (which is an image) and that involves downloading an QRcode reading app from the app store and you also have to have a webcam to take a picture of the QR code image.

    If I understand correctly, XE is a different company from the one you placed the order with, right? They are the ones who simply handled the transfer of funds from you bank to this other company that you purchased from. Is that correct?

    If you provide the name of the other company we may be able to file another solution for contacting them. Otherwise, I don't know what else to suggest.


    Did you try calling them?

    https://www.xe.com/contact.php#xemoneytransfer
     
  6. xyl3

    xyl3 Thread Starter

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    I have just sent them an emial asking if it is possible to re-direct my transfer to the possibly updated address.
    I used XE last time, and that was why I had assumed the default details of the company would get my trasnfer to them
    I am sure if I could contact the company they may be able to do this. Not sure.
    though until i speoak to someone there.
    OK the whatsapp. I am just trying to picture what you mean. I have seen that some weird-looking code appears on the screen. Now, i DO have a webcam BUT, I had a virus attack years ago and had trouble setting it up again
    I am just trying to envisage how it works. ...So I download it, and there's that code on the screen, and I take a picture of it (IF i had a working webcam). Then what happens?
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  8. TerryNet

    TerryNet Moderator

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    Terry
    If you are going to get an inexpensive mobile phone I think you would be much better off with an Android. Maybe Windows phones are extremely cheap since they never made any headway against Apple and Android, but I would still advise anybody to stay away from them. You probably could get a used phone and use it only with Wi-Fi for your purpose. If you have to get a plan then, yes, a pay-as-you-go or prepaid plan is cheapest.

    Yes, at least Android or Apple.
     
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