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I have no idea how to fix this...

Discussion in 'Windows 7' started by ShiyuraSamui, Jun 19, 2012.

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  1. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    Hi,
    The night before I went to install IMVU to talk to an old friend and the screen completely froze. I shut it down and switched it back one minute later and uninstalled IMVU. Then my laptop wouldn't let me onto the internet and I found there was another internet icon saying it was a 64-bit and it worked. I switched those out then I couldn't get onto any multiplayer games or online multiplayer sites. I reset the internet and it didn't help, I tried to recover everything. After my laptop went to recover everything it went to restart itself but the screen went black before the log in page showed up. I shut it down again and turned it back on a minute later and the screen was still black but I could see the mouse. I don't know how to fix this and I've tried searching for answers.
     
  2. WishIKnu7

    WishIKnu7

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    Is your Windows 7 a 32bit or 64bit version?
     
  3. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    I don't know I think it's a 32bit.
     
  4. Smiles n' grins

    Smiles n' grins

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    You can check this in Computer > Properties, under the System title.

    What is your current antivirus status?
     
  5. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    I can't check because I can't even log in on it. I have McAfee Antivirus and it said it was good.
     
  6. WishIKnu7

    WishIKnu7

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    Have you tried going back to before the mishap and restoring your computer to a previous time earlier than the one you say you used when it didnot come back after it tried to recover? I am thinking . . . Did Windows do an update right before all the problems started to occur? I just had to do a Recovery due to some glitch that showed up after a Windows Critical Update. For some reason I could not boot from my hard drive no matter what I did to the boot priorities in the Motherboard BIOS after the update. I now have Windows update set to download but let me decide whether or not to install updates so I can check on line to see if there have been problems after other people have installed a particular update.
    Try this if you can only get black screen:
    Start your computer in safe mode


    Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed. For more information, see What is safe mode?
    Safe mode is useful for troubleshooting problems with programs and drivers that might not start correctly or that might prevent Windows from starting correctly. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in safe mode and then remove the program that's causing the problem. For more information about troubleshooting problems in safe mode, see Diagnostic tools to use in safe mode.
    1. <LI class=step>Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
      Click the Start button [​IMG], click the arrow next to the Shut Down button [​IMG], and then click Restart.
      <LI class=step>Do one of the following:
      • <LI class=listItem>If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
      • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
      <LI class=step>On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter. For more information about options, see Advanced startup options (including safe mode).
    2. Log on to your computer with a user account that has administrator rights.
    When your computer is in safe mode, you'll see the words Safe Mode in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.
    Diagnostic tools in safe mode :

    Diagnostic tools to use in safe mode


    When using safe mode to troubleshoot problems with your computer, you might find the following tools and features helpful.
    • <LI class=listItem>[​IMG]Click to open Recovery.
      You can use Recovery to restore the state of your computer's system to a previous point in time, or restore the contents of your hard disk from a backup. You can also reinstall Windows from a recovery image installed on your hard disk. For more information, see What is Recovery?
      <LI class=listItem>[​IMG] Click to open Control Panel.
      You can use Control Panel to access various tools for changing settings in Windows.
      <LI class=listItem>[​IMG]Click to open Device Manager.* [​IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
      You can use Device Manager to update device drivers and configure hardware installed on your computer. You must be logged on as an administrator to use this program. If you aren't logged on as an administrator, you can change only settings that apply to your user account.
      <LI class=listItem>[​IMG] Click to open Event Viewer.[​IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
      You can use Event Viewer to view detailed entries about system and program events on your computer. You must be logged on as an administrator to use this program. If you aren't logged on as an administrator, you can change only settings that apply to your user account. For more information, see What information appears in event logs (Event Viewer)?
      <LI class=listItem>[​IMG] Click to open System Information.
      You can use System Information to view details about your computer's hardware configuration, components, and drivers. For more information, see What is System Information?
      <LI class=listItem>[​IMG]Click to open Command Prompt.
      Advanced users can use the Command Prompt window to use command line tools. You must be logged on as an administrator to use this program. If you aren't logged on as an administrator, you can change only settings that apply to your user account. For more information, see Command Prompt: frequently asked questions.
    • [​IMG] Click to open Registry Editor.* [​IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
      Advanced users can use Registry Editor to make changes to Windows registry files. You must be logged on as an administrator to use this program. If you aren't logged on as an administrator, you can change settings that only apply to your user account. For more information, see What is Registry Editor?
    Straight from Windows 7 Help and Support files. SO you can try to recover again if you get the boot in safe mode to work. Maybe you can find what event happened in event viewer when your computer froze up and go from there. Hope it helps.
     
  7. WishIKnu7

    WishIKnu7

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    To boot in safe mode keep hitting F8 rapidly right after you start the computer up.
     
  8. Elvandil

    Elvandil

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    Do you want to restore the machine to factory settings (the way it was when you bought it)? That may be your only option at this point considering how messed up it is.
     
  9. Elvandil

    Elvandil

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    If that barely readable mess came from Help & Support, why didn't you just refer the OP there instead of posting such a mess?
     
  10. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    I tried to press F8 after I turned it on using safe mode, it just made this ringing noise. Yes I do want to restore it to factory settings, I don't know what OP is I posted this because I couldn't fix it and couldn't find an answer that helped.
     
  11. Elvandil

    Elvandil

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    OP = "Original Poster" = you.

    What is the make and model of the machine?
     
  12. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    Acer Aspire 5349-2481
     
  13. Elvandil

    Elvandil

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    For Acer, try Ctrl+F10 (or just F10) at startup to enter recovery.
     
  14. ShiyuraSamui

    ShiyuraSamui Thread Starter

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    Start up with: Normal, Safe Mode, Safe mode w/ Networking, or Safe mode w/ command center?
     
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