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I Have no Sound

324 views 1 reply 2 participants last post by  plodr 
#1 ·
This is my first time posting; I'm an older man, a very limited computer savvy guy; please bear with me.
I have a DELL AIO computer and use windows 10. A couple of weeks ago, my supplemental speakers stopped working. When I unplugged them, the sound started coming through my computer, at bottom of the screen, (with Dell's built-in speakers.) This worked for about 2 weeks and now I have no sound. Can you help, thank you, Paul
PS) Was not able to download free system info utility
 
#2 ·
If you have a sound icon near the clock, click on that and select mixer.
You'll see something like this
Product Rectangle Font Parallel Screenshot

Make sure that nothing showing has a red circle with line through it. That's to be sure nothing is set to mute.

Next, open Device Manager and expand the Sound options.
Font Rectangle Circle Number Pattern

We're checking there are no yellow or red symbols indicating a problem.

Last, what is the exact model of the Dell A-I-O so I can see what the sound drivers look like at Dell's site.
 
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