I keep getting "sorry for the inconvenience" error message at start up

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brucegriffin

Thread Starter
Joined
Oct 9, 2008
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2
Hi:
Im new to Tech Support Guy and a technophobe. Thanx in advance for any help you can give me. Please be gentle!

My wife has a 5 year old Toshiba laptop with an XP OS. Over the years , she has updated and downloaded the various service packs from Microsoft. Last night , while watching You Tube, my daughter noticed an error message on the screen (she's 11 years old, and she can't remember exactly what the message said). She turned the computer off properly . Now, when I try to start the computer, it goes to the "sorry for any inconvenience" page.Whichever method I choose to boot- safe mode , networking etc- it goes to the Toshiba logo screen and then goes right back to the "sorry for any convenience screen".

I tried booting from the "Terca" start-up CD but was informed that if I did this I would lose all the files on the laptop's hard drive. Yikes!! I went to the Toshiba "help" website but found nomanswers to my problem.

Is there anything I can do to remedy this situation? Any help would be greatly appreciated.Thank you

sincerely Bruce in Dorset/UK
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Hi and welcome.

Are you able to boot to safe command prompt?
 

brucegriffin

Thread Starter
Joined
Oct 9, 2008
Messages
2
Hi:
No..no matter what mode I try to use to boot, the Toshiba screen comes up and then. in dos-type script, I get the "Sorry for the Inconvenience" message.

thanx Bruce in Dorset
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
What is the exact error message? You may have to take the hard drive out, find an adapter for it, and connect it to a desktop machine in order to save any important files.
 
Joined
Oct 11, 2008
Messages
1
Perhaps you should scan the hard drive with a virus scanner in DOS to see if you have a virus or trojan infection. Hope this helps.
 
Joined
Oct 11, 2008
Messages
1
hi, this happened to my moms computer too, would someone plz do a discriptive walk through of wat to do. My mom owns her own bussiness and we need to figure this out QUICK!!! :D



thx WADE
 

1002richards

Retired Trusted Advisor
Joined
Jan 29, 2006
Messages
5,333
Hi Wade and Welcome,
It's OK for you to follow progress in this thread but to get help for your mom please start your own thread. Otherwise it gets really confusing trying to deal with two peoples similar problem in one thread - no one knows who's talking to whom eventually.

OK? Thanks
Richard.
 
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