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I keep getting "sorry for the inconvenience" error message at start up

Discussion in 'Windows XP' started by brucegriffin, Oct 9, 2008.

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  1. brucegriffin

    brucegriffin Thread Starter

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    Hi:
    Im new to Tech Support Guy and a technophobe. Thanx in advance for any help you can give me. Please be gentle!

    My wife has a 5 year old Toshiba laptop with an XP OS. Over the years , she has updated and downloaded the various service packs from Microsoft. Last night , while watching You Tube, my daughter noticed an error message on the screen (she's 11 years old, and she can't remember exactly what the message said). She turned the computer off properly . Now, when I try to start the computer, it goes to the "sorry for any inconvenience" page.Whichever method I choose to boot- safe mode , networking etc- it goes to the Toshiba logo screen and then goes right back to the "sorry for any convenience screen".

    I tried booting from the "Terca" start-up CD but was informed that if I did this I would lose all the files on the laptop's hard drive. Yikes!! I went to the Toshiba "help" website but found nomanswers to my problem.

    Is there anything I can do to remedy this situation? Any help would be greatly appreciated.Thank you

    sincerely Bruce in Dorset/UK
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome.

    Are you able to boot to safe command prompt?
     
  3. brucegriffin

    brucegriffin Thread Starter

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    Hi:
    No..no matter what mode I try to use to boot, the Toshiba screen comes up and then. in dos-type script, I get the "Sorry for the Inconvenience" message.

    thanx Bruce in Dorset
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    What is the exact error message? You may have to take the hard drive out, find an adapter for it, and connect it to a desktop machine in order to save any important files.
     
  5. MrBruce

    MrBruce

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    Oct 11, 2008
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    Perhaps you should scan the hard drive with a virus scanner in DOS to see if you have a virus or trojan infection. Hope this helps.
     
  6. Xw__A__D__eX

    Xw__A__D__eX

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    Oct 11, 2008
    Messages:
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    hi, this happened to my moms computer too, would someone plz do a discriptive walk through of wat to do. My mom owns her own bussiness and we need to figure this out QUICK!!! :D



    thx WADE
     
  7. 1002richards

    1002richards Retired Trusted Advisor

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    Hi Wade and Welcome,
    It's OK for you to follow progress in this thread but to get help for your mom please start your own thread. Otherwise it gets really confusing trying to deal with two peoples similar problem in one thread - no one knows who's talking to whom eventually.

    OK? Thanks
    Richard.
     
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