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I keep running out of memory

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3K views 39 replies 2 participants last post by  DR.M 
#1 ·
I installed some 2-4 softwares from other websites, and now I keep running out of memory, game suddenly stops, webages stops with a error aww snap! I have 8gb of ram and ryzen processor space in my disc is 200 gb free. I did not had this problem earlier but now it has started happening after installing some softwares. I am not able to trace which one to delete to remove this error. I need expertise. thanks
 
#29 ·
Hi, Gaurav.

As I understand, you are dealing with the Forum's restriction for the new members (new members cannot make more than 15 posts or start 2 new threads in a 24-hour period).

I will post here what you sent me via PM, and I will give you new instructions. Meanwhile, the time will pass and you will be able to write here again.

The Eset Online Scanner report:

26-07-2021 10:26:15 AM
Files scanned: 488637
Detected files: 1
Cleaned files: 1
Total scan time 08:25:00
Scan status: Finished

C:\FRST\Quarantine\C\Users\grv33\AppData\Roaming\Unpacker\Unpacker.exe a variant of Win64/CoinMiner.AAP trojan cleaned by deleting
From what I see in your logs, the computer now is clean from malware.

However, since you are concerned about RAM, you should go through all your installed programs and uninstall whatever you do not need/use.

For example, there is a remarkable amount of ASUS programs in your computer, with many of these programs hidden. The following are the visible:

ARMOURY CRATE Service
ASUS Framework Service
AURA lighting effect add-on
AURA lighting effect add-on x64
AURA Service
RefreshRateService
DSB Notification
ROG Live Service

Do you need all these? What about the following:

Adobe After Effects 2020
CCleaner

Personally, I want to have control in every thing I have in my computer, since every single component, has an effect on the RAM used, the space used, the performance given. If you decide to uninstall any of the above programs (or any other program), please let me know.

After that, I will need fresh FRST logs, to check for any remnants.
 
#30 ·
ARMOURY CRATE Service
ASUS Framework Service
AURA lighting effect add-on
AURA lighting effect add-on x64
AURA Service
RefreshRateService
DSB Notification
ROG Live Service - I think these softwares are in built when I bought the laptop they control lighting on key board and armoury crate tell me which mode I should select for my laptop like performance for gaming or silent mode for normal work. I purchased this laptop to use softwares like after effects and sony vegas as they require good ram. So if there is no virus in them I would keep them. As far as ccleaner goes, it helps in removal of cache and cookies, does it effect on ram much? I can remove ccleaner if u want.

Also apart from these programs can I stop some things in background so that my ram would have more space? Like any program which will kill unnecessary apps in background.
 
#31 ·
You can keep CCleaner, as far as you don't use its registry cleaning option. Messing up with the registry may harm the computer rather than do any good.

If you want to keep all the above programs, you can keep them of course, knowing that they use RAM. Perhaps consider to increase the computer's RAM, so you will have better performance (although I don't find the RAM in use bad right now).

Here you can run a free RAM wizard to determine which RAM is compatible with your motherboard. You download and run a small program, which will scan your computer and then recommend compatible RAM. You don't have to buy from them, but you can find out how much RAM the computer can accept.

Since the computer is now clean from malware, is there anything else to ask? Any question/issue/concern?
 
#32 ·
Having in mind the restriction you have, I go a step forward, in case you don't have any question:

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.
  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.
 
#37 ·
I am not sure I followed the exact steps but I did run it with checking all the boxes. This is what it is showing now.I downloaded the app from softonic website.

# Run at 27-07-2021 11:59:56 AM
# KpRm (Kernel-panik) version 1.22
# Website https://kernel-panik.me/tool/kprm/
# Run by grv33 from C:\Windows\system32
# Computer Name: LAPTOP-VK87MA2Q
# OS: Windows 10 X64 (19043)
# Number of passes: 1

- Checked options -

~ Registry Backup
~ Delete Tools
~ Restore System Settings
~ UAC Restore
~ Delete Restore Points
~ Create Restore Point

- Create Registry Backup -

~ [OK] Hive C:\Windows\System32\config\SOFTWARE backed up
~ [OK] Hive C:\Users\grv33\NTUSER.dat backed up

[OK] Registry Backup: C:\KPRM\backup\2021-07-27-11-59-46

- Remove Tools -

## AdwCleaner
[OK] C:\Users\grv33\Downloads\AdwCleaner.exe deleted (1)
[OK] C:\AdwCleaner deleted (1)

## ESET Online Scanner
[OK] C:\Users\grv33\OneDrive\Desktop\ESET Online Scanner.lnk deleted (1)
[OK] C:\Users\grv33\Downloads\esetonlinescanner (1).exe deleted (1)
[OK] C:\Users\grv33\Downloads\esetonlinescanner.exe deleted (1)
[OK] C:\Users\grv33\AppData\Local\ESET\ESETOnlineScanner deleted (1)

## FRST
[OK] C:\Users\grv33\OneDrive\Desktop\Addition.txt deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\Fixlog.txt deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\FRST.txt deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\FRST64.exe deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\tech\Addition.txt deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\tech\Fixlog.txt deleted (1)
[OK] C:\Users\grv33\OneDrive\Desktop\tech\FRST.txt deleted (1)
[OK] C:\Users\grv33\Downloads\Addition.txt deleted (1)
[OK] C:\FRST deleted (1)

- Restore System Settings -

[OK] Flush DNS
[OK] Reset WinSock
[OK] Hide Hidden file.
[OK] Show Extensions for known file types
[OK] Hide protected operating system files

- Restore UAC -

[OK] Set ConsentPromptBehaviorAdmin with default (5) value
[OK] Set ConsentPromptBehaviorUser with default (3) value
[OK] Set EnableInstallerDetection with default (0) value
[OK] Set EnableLUA with default (1) value
[OK] Set EnableSecureUIAPaths with default (1) value
[OK] Set EnableUIADesktopToggle with default (0) value
[OK] Set EnableVirtualization with default (1) value
[OK] Set FilterAdministratorToken with default (0) value
[OK] Set PromptOnSecureDesktop with default (1) value
[OK] Set ValidateAdminCodeSignatures with default (0) value

- Clear Restore Points -

~ [OK] RP named Installed DirectX created at 07/20/2021 05:13:46 deleted
~ [OK] RP named Installed DirectX created at 07/24/2021 16:54:48 deleted
~ [OK] RP named Removed Windows Installer created at 07/25/2021 17:10:12 deleted

[OK] All system restore points have been successfully deleted

- Create Restore Point -

[OK] System Restore Point created

- Display System Restore Point -

~ RP named KpRm created at 07/27/2021 06:30:35 found

-- KPRM finished in 70.47s --
 
#40 ·
Right.

As I already told you, you can add RAM, if you want, and the utility here can help you tell how much the computer can get.

Since the computer was infected and now is clean, I have to post my final lecture. :)

Some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe's Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!
  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
  • Do not open any files without being certain of what they are!
5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. In your case, Windows Defender and Malwarebytes (since it's the free version, you will have to run it once every few days, depending on how often you use the computer) can keep you safe.

I'm glad I was able to help you.

Take care, stay safe!
 
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