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I lost my USB catagory

Discussion in 'Hardware' started by Linda Fincher, Jan 23, 2002.

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  1. Linda Fincher

    Linda Fincher Thread Starter

    Joined:
    Jan 23, 2002
    Messages:
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    I recently bought a Pentax EI100 digital camera. I had to upgrade my Packard Bell Platinum Supreme 1850 computer to windows 98. No problem. After I downloaded the software for the camera, a window pops up saying it can't find my USB port because it's been moved or deleted. How do I find or replace the USB connection? Thanks.
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Messages:
    103,706
    Hi Linda Fincher, welcome to TSG....seems to be a USB kinda day :)

    Do you know how to access your bios setup to be sure the USB support shows up as ENABLED there?

    Also, in control panel, system, device manager, any exclamation marks?

    While you're at it, you may as well post your IRQs....start button, run, then type msinfo32 and press ok....go to hardware, IRQs, edit, select all, edit, copy and come back and paste.
     
  3. Linda Fincher

    Linda Fincher Thread Starter

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    Jan 23, 2002
    Messages:
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    I'm not sure if this is what you asked for but I found an ! under unknown device in device manager. Since I am just learning about computers, I don't know how to cut and paste the IRQs.0 System timer
    1 Standard 101/102-Key or Microsoft Natural Keyboard
    2 Programmable interrupt controller
    3 Communications Port (COM2)
    4 Creative Modem Blaster V.90 DI5660
    5 (free)
    6 Standard Floppy Disk Controller
    7 Printer Port (LPT1)
    8 System CMOS/real time clock
    9 (free)
    10 Creative Ensoniq AudioPCI
    10 IRQ Holder for PCI Steering
    11 S3 Inc. Trio64V+
    11 IRQ Holder for PCI Steering
    12 PS/2 Compatible Mouse Port
    13 Numeric data processor
    14 Primary IDE controller (dual fifo)
    14 Intel 82371SB PCI Bus Master IDE Controller
    15 Secondary IDE controller (dual fifo)
    15 Intel 82371SB PCI Bus Master IDE Controller
    Hope this is right. Thanks.
     
  4. TechChick

    TechChick

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    Dec 31, 2001
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    Have the USB ports ever worked? What happens when you connect the camera to the computer? Do you have any other USB devices?
     
  5. Linda Fincher

    Linda Fincher Thread Starter

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    Jan 23, 2002
    Messages:
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    Yes the Usb port worked brfore. My son downloaded his digital camera just fine several months ago. Nothing happens when I plug in the camera.
     
  6. Linda Fincher

    Linda Fincher Thread Starter

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    Yes the Usb port worked brfore. My son downloaded his digital camera just fine several months ago. Nothing happens when I plug in the camera. No other ports or devices.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Well, if that is a correct listing of your IRQs, you don't have the USB installed. You are sure it is ENABLED in the bios setup?

    If so, do you have the cd that came with the computer? It appears that you are going to have to reinstall either the motherboard drivers and/or the USB drivers.
     
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