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I need help getting rid of Winantispyware 2007!

Discussion in 'Virus & Other Malware Removal' started by eroznowski, Sep 18, 2007.

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  1. eroznowski

    eroznowski Thread Starter

    Joined:
    Sep 18, 2007
    Messages:
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    Hey! Someone please help me! I can't get this program off of my computer. I've tried everything..and nothing is working! My job is on the computer and this is really interfering!

    Please help quick!!

    Thanks!
     
  2. km2357

    km2357

    Joined:
    Aug 9, 2007
    Messages:
    686
    Hello and welcome to Tech Support Guy Forums.

    My name is km2357 and I will be helping you to remove any infection(s) that you may have.

    Since I am still in training, I have to let experts check the content of my fixes before I post them so please be patient.

    I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

    If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

    Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

    Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.


    I will be back as soon as possible with your first instructions!


    Step #: Download and Run HijackThis
    Download HJTInstall.exe to your Desktop.
    • Doubleclick HJTInstall.exe to install it.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Copy/Paste the log to your next reply please.
    Don't use the Analyse This button, its findings are dangerous if misinterpreted.
    Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


    Step # 2: Make an uninstall list using HijackThis
    To access the Uninstall Manager you would do the following:

    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.

    You will now be presented with a screen similar to the one below:

    [​IMG]

    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.
     
  3. eroznowski

    eroznowski Thread Starter

    Joined:
    Sep 18, 2007
    Messages:
    3
    Hi--thanks for the help.but when I click Save list...it just closes and nothing pops up..not even notepad...what do i do?
     
  4. km2357

    km2357

    Joined:
    Aug 9, 2007
    Messages:
    686
    Let's see if we can get an Uninstall Log this way:

    Step # 1 Download and Run CCleaner

    Download CCleaner from here to clean temp files from your computer.
    • Double click on the ccsetup.exe file to start the installation of the program.
    • Select your language and click OK, then next.
    • Read the license agreement and click I Agree.
    • Click next to use the default install location.
    • Under Install Options, choose all the default settings except I would recommend that you unclick/untick install the Yahoo! Toolbar, unless you want it. You can also Uncheck the 'Automatically check for updates' box.
    • Click Install then finish to complete installation.


    Step # 2 Retrieve the Installed Programs List from CCleaner

    Open CCleaner if it's not already running.
    In the Left Pane, click Tools
    Verify that Uninstall is highlighted in color, or click on it.
    In the lower Right, click Save to Text File.
    Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
    You can leave the filename as install.txt
    Click Save
    Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.


    In your next post/reply, I'd like to see a HijackThis Log and the CCleaner Uninstall list.

    Thanks.
     
  5. eroznowski

    eroznowski Thread Starter

    Joined:
    Sep 18, 2007
    Messages:
    3
    Here is the CCleaner Uninstall list: I do not have the HijackThis Log because it would not save to my computer from yesterday

    Adobe Acrobat Connect Add-in
    Adobe Flash Player 9 ActiveX
    Adobe Reader 7.0.9
    AIM 6
    Broadcom Management Programs
    Broadcom NetXtreme Ethernet Controller
    CCleaner (remove only)
    Comcast High-Speed Internet Install Wizard
    Desktop Doctor
    Diagnostics for Windows
    DocQscribe
    EditScript MT 6.1.0
    High Definition Audio Driver Package - KB888111
    Hotfix for Windows Media Format SDK (KB902344)
    Hotfix for Windows XP (KB896344)
    Hotfix for Windows XP (KB928388)
    Hotfix for Windows XP (KB929120)
    Hotfix for Windows XP (KB935448)
    HP Help and Support
    HP Safety and Comfort Guide
    Intel(R) Graphics Media Accelerator Driver
    InterVideo WinDVD
    Java 2 Runtime Environment, SE v1.4.2_03
    McAfee Total Protection Agent Service
    MedQuist's MTSHELL v4.04
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB886903)
    Microsoft .NET Framework 2.0
    Microsoft .NET Framework 3.0
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Office Excel Viewer 2003
    Microsoft Office PowerPoint Viewer 2003
    Microsoft Office Visio Viewer 2003 (English)
    Microsoft Office Word Viewer 2003
    Microsoft Office XP Professional
    MSXML 4.0 SP2 (KB927978)
    MSXML 6.0 Parser (KB927977)
    NetSupport Manager
    Philips Correction Components
    Realtek High Definition Audio Driver
    Security Update for Microsoft .NET Framework 2.0 (KB917283)
    Security Update for Microsoft .NET Framework 2.0 (KB922770)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB911565)
    Security Update for Windows Media Player 9 (KB917734)
    Security Update for Windows XP (KB883939)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893066)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB903235)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922760)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931768)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Software Setup
    SoundMAX
    Update for Windows XP (KB894391)
    Update for Windows XP (KB896727)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920342)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925720)
    Update for Windows XP (KB925876)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Viewpoint Media Player
    WebFldrs XP
    Windows Communication Foundation
    Windows Defender
    Windows Genuine Advantage Notifications (KB905474)
    Windows Genuine Advantage v1.3.0254.0
    Windows Genuine Advantage Validation Tool
    Windows Imaging Component
    Windows Media Connect
    Windows Media Format Runtime
    Windows Media Player 10
    Windows Presentation Foundation
    Windows Workflow Foundation
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB886199
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893086
    Yahoo! Browser Services
    Yahoo! Install Manager
    Yahoo! Messenger
     
  6. km2357

    km2357

    Joined:
    Aug 9, 2007
    Messages:
    686
    Step # 1 Remove Viewpoint

    I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media PlayerÂ’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.
    Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
    I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):
    1. Click Start, point to Settings, and then click Control Panel.
    2. In Control Panel, double-click Add or Remove Programs.
    3. In Add or Remove Programs, highlight Viewpoint Media Player, click Remove.
    4. Do the same for each Viewpoint component.


    Step # 2: Rename HijackThis

    Rename HijackThis.exe to Scanner.exe by doing the following:


    • Navigate to here: C:\Program Files\Trend Micro\HijackThis
      Right-click on the HijackThis.exe.
      From the pull-down menu, choose: "Rename".
      Rename HijackThis.exe to Scanner.exe
      Open Hijackthis.
      Run Hijackthis (Do a system scan and save a log file).
      Post the fresh HijackThis log.
     
  7. km2357

    km2357

    Joined:
    Aug 9, 2007
    Messages:
    686
    Eroznowski?

    Do you still need help? If any of my instructions are unclear, please let me know.
     
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