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i need help really bad..

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1K views 3 replies 2 participants last post by  iMacg3 
#1 ·
couple months ago my pc was infected by some kind of ransom ware, it turned all my files in to a ".ADAME" and would let me open, now im stuck cause it will not let me clean my pc to factory setting or even update it, if anyone could help it would be much appreciated cause i have no clue what else to do
 
#2 ·
Hi lubr, welcome to the Tech Support Guy malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:
  • Back up any important data before we continue.
    • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
  • Do not install any new software or run any fixes/tools on your system unless I request that you do so.
    • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
  • Please read all instructions carefully, and complete them in the order listed.
    • Items that are especially important will be highlighted in bold or red.
  • If your computer seems to start working normally, please don't abandon the topic.
    • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
  • If you have questions at any time during the cleanup, feel free to ask.

--------------------------------------------

Upload a sample encrypted file or ransom note to ID Ransomware: https://id-ransomware.malwarehunterteam.com/

Let me know if the files are determined to be decryptable.
 
#3 ·
i have one cracked software on my computer but it will not let me uninstall, im almost 90% sure that this is was has caused this situation, i at this point could careless about whats on my computer i can get it all back, i just want it cleaned, completely wiped, etc.

when i try to uninstall the cracked software it says " there is a problem with this windows installer package. A DLL required for this install to complete could not be run."
 
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