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I need help removing virus

Discussion in 'Virus & Other Malware Removal' started by ElenaGres, Sep 24, 2008.

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  1. ElenaGres

    ElenaGres Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    1
    Hi!
    Last week I received a message from a friend on my Facebook account. It said "You look so funny on this video" or something like that, followed by a link. I clicked on the link and a YouTube page opened up. I clicked on the YouTube player and a window came up saying I needed an additional Plug-In to play the video. I clicked on ok and I was then provided with the Plug-In which I installed.
    Since then my Facebook account has started acting weird. It kept giving me blank pages and even refreshing the page for a number of times didnt take me where I wanted to go! And I couldnt move my applications boxes anymore, whenever I tried the page would freeze.
    I tried installing a different browser, but kept having the same problems.
    I then got a new message on my Facebook account from the same friend saying she didnt send me the link and didnt know who got into her account. All of her contacts had been receiving the same fake YouTube link.
    So I realised it was a virus. I ran CCleaner and cleaned up everything. I then ran Malware Bytes Anti Malware and it found 46 infections of which about 40 were adware but 6 of them were trojans. I then ran Super Anti Spyware and it found a trojan dropper.
    But after all this I'm still not sure that my computer is clean. Facebook is still acting weird.
    This is my HijackThis log, please please please help me!!


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 22.25.18, on 24/09/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18241)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Programmi\File comuni\iS3\Anti-Spyware\SZServer.exe
    C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
    C:\Programmi\Alwil Software\Avast4\ashServ.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Programmi\File comuni\Real\Update_OB\realsched.exe
    C:\Programmi\Spyware Doctor\pctsTray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Programmi\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Programmi\BullGuard Software\BullGuard\BullGuardUpdate.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Programmi\Spyware Doctor\pctsAuxs.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wdfmgr.exe
    C:\Programmi\Viewpoint\Common\ViewpointService.exe
    C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe
    C:\Programmi\Alwil Software\Avast4\ashWebSv.exe
    C:\Programmi\Spyware Doctor\pctsSvc.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\explorer.exe
    C:\Programmi\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Programmi\Opera\opera.exe
    C:\Programmi\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\System32\wbem\wmiprvse.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
    R3 - URLSearchHook: Yahoo! Toolbar con blocco Pop-Up - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ZILLAbar Browser Helper Object - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Programmi\STOPzilla!\SZSG.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programmi\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programmi\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
    O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Programmi\STOPzilla!\SZIEBHO.dll
    O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Programmi\STOPzilla!\SZSG.dll
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programmi\google\googletoolbar1.dll
    O3 - Toolbar: Yahoo! Toolbar con blocco Pop-Up - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Programmi\File comuni\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [ISTray] "C:\Programmi\Spyware Doctor\pctsTray.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programmi\File comuni\Nero\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Programmi\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Win32] winnnit.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\FILECO~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Alice - {7E0BC7A3-B035-4371-BE61-C4051913D6E6} - http://gw.aliceadsl.it/alice (file missing) (HKCU)
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O14 - IERESET.INF: START_PAGE_URL=http://gw.aliceadsl.it/home
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Programmi\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {4F1D0C59-5ECC-4028-87F3-482191D2230F} - http://webcam.hotelbibionepalace.it/activex/AMC.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase2895.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E1C84095-E367-4351-BE04-D8510E607675}: NameServer = 85.37.17.44 85.38.28.90
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FILECO~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: 89.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Programmi\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Utilità di pianificazione di LiveUpdate automatico (Automatic LiveUpdate Scheduler) - Symantec Corporation - C:\Programmi\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Programmi\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Programmi\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Programmi\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: BullGuard LiveUpdate (BGLiveSvc) - BullGuard Software - C:\Programmi\BullGuard Software\BullGuard\BullGuardUpdate.exe
    O23 - Service: Boonty Games - BOONTY - C:\Programmi\File comuni\BOONTY Shared\Service\Boonty.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Programmi\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Programmi\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: NBService - Nero AG - C:\Programmi\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Programmi\File comuni\Nero\Lib\NMIndexingService.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Programmi\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Programmi\Spyware Doctor\pctsSvc.exe
    O23 - Service: SmartLinkService (SLService) - Unknown owner - \??\C:\WINDOWS\system32\slserv.exe (file missing)
    O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Programmi\File comuni\iS3\Anti-Spyware\SZServer.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Programmi\Viewpoint\Common\ViewpointService.exe
    O24 - Desktop Component 0: (no name) - http://www.alexandros.altervista.org/obj/Pazzoweb/e-mail/fun_mail/Image2.jpg

    --
    End of file - 10338 bytes
     
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