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i need help. theres a couple problems. [details inside]

Discussion in 'Windows Vista' started by alex327, Aug 24, 2009.

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  1. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    ok, 3 days ago my computer was working completely fine. that night i downloaded a zip file for a video. the next morning my comp told me that i needed to install "important updates" [which i think was just the windows sp2] and when the computer restarted i needed to install the latest version of java so i let that install and update.

    then after all the updates were installed my computer started acting weird. i couldnt open pages like myspace.com, socialvibe.com, or my online school which is flvs.net, i also can't open pages where there are multiple images. i've tried to uninstall everything that updated so it was back to the way it was, but my browsers are unable to download and they're still unable to open myspace and the other sites. i use opera as my main browser, firefox when opera doesn't work, and chrome as my last resort. but i also have safari and IE installed but im unable to use them :p

    i've tried to do a system restore to 3 days ago but it says the only restore point was 8/24/09 at 10:24 am, so that wont work.

    so is there a way to make my computer work normally again? all i really want is to be able to download again and open the webpages b/c i REALLY REALLY need my school page to open :( any help will be much appriciated:)
     
  2. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Post you Jijack log and see if anything shows up

    Download HijackThis to your desktop
    • Double click on HijackThis on your Desktop to install it
    • It will install to Program files by default
    • Then click on the HJT shortcut to run it
    • Click on Icon and choose "scan system and save a logfile" usually in notepad
    • Copy and Paste the logfile in your next post
    • Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.
     
  3. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    this is everything :)

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:31:05 PM, on 8/24/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18294)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\ico.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    C:\Program Files\Lenovo\LenovoCare\LPMGR.EXE
    C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
    C:\Program Files\ThinkVantage\AMSG\Amsg.exe
    C:\Program Files\Lenovo Multimedia Center\PowerDVD\PDVDServ.exe
    C:\Program Files\Lexmark 5400 Series\ezprint.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
    C:\Program Files\RelevantKnowledge\rlvknlg.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\iolo\AntiVirus\ioloAV.exe
    C:\Program Files\iolo\AntiVirus\iAVEmailScanner.exe
    C:\Program Files\Opera\opera.exe
    C:\Program Files\Windows NT\Accessories\wordpad.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie8
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - c:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Password Manager Browser Helper Object - {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - C:\Program Files\Lenovo\Password Manager\tvtpwm_ie_com.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - c:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
    O4 - HKLM\..\Run: [LenovoOobeOffers] c:\SWTOOLS\LenovoWelcome\LenovoOobeOffers.exe /filePath="c:\swshare\firstrun.txt"
    O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [AwaySch] C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
    O4 - HKLM\..\Run: [AMSG] C:\Program Files\ThinkVantage\AMSG\Amsg.exe /startup
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Lenovo Multimedia Center\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\Lenovo Multimedia Center\PowerDVD\Language\Language.exe"
    O4 - HKLM\..\Run: [lxctmon.exe] "C:\Program Files\Lexmark 5400 Series\lxctmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 5400 Series\ezprint.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [WTClient] WTClient.exe
    O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &Windows Live Search - res://c:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: Download All Files by HiDownload - C:\Program Files\StreamingStar\HiDownload\HDGetAll.htm
    O8 - Extra context menu item: Download by HiDownload - C:\Program Files\StreamingStar\HiDownload\HDGet.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
    O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
    O13 - Gopher Prefix:
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: iolo Product Update Service (ioloProductUpdate) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\Windows\system32\IPSSVC.EXE
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: lxct_device - - C:\Windows\system32\lxctcoms.exe
    O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
    O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
    O23 - Service: RelevantKnowledge - TMRG, Inc. - C:\Program Files\RelevantKnowledge\rlservice.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\Program Files\Lenovo\System Update\SUService.exe
    O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    O23 - Service: TVT Backup Protection Service - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
    O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    O23 - Service: TVT Scheduler - Lenovo Group Limited - c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
    O23 - Service: tvtnetwk - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 11290 bytes
     
  4. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Did you use to have Norton?
     
  5. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    When we bought the computer it came with a trial that was i think like 90 days.
     
  6. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    It may help if you post your Uninstall list.

    • Open and Run HijackThis
    • Click on Open Misc Tools Section button
    • Then Click on Open Uninstall Manager
    • On the right hand choose Save List
    • Copy & Paste it in your next reply.
     
  7. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    here's my uninstall list :)

    123 Movies2PSP 2008
    123Movies2PSP
    ABBYY FineReader 6.0 Sprint
    AbiWord 2.6.8
    Access Help
    Activation Assistant for the 2007 Microsoft Office suites
    Adobe AIR
    Adobe AIR
    Adobe Anchor Service CS3
    Adobe Asset Services CS3
    Adobe Bridge CS3
    Adobe Bridge Start Meeting
    Adobe Camera Raw 4.0
    Adobe CMaps
    Adobe Color - Photoshop Specific
    Adobe Color Common Settings
    Adobe Color EU Extra Settings
    Adobe Color JA Extra Settings
    Adobe Color NA Recommended Settings
    Adobe Default Language CS3
    Adobe Device Central CS3
    Adobe ExtendScript Toolkit 2
    Adobe Flash Player 10 Plugin
    Adobe Fonts All
    Adobe Help Viewer CS3
    Adobe Linguistics CS3
    Adobe PDF Library Files
    Adobe Photoshop CS3
    Adobe Photoshop CS3
    Adobe Reader 8.1.0
    Adobe Setup
    Adobe Shockwave Player 11.5
    Adobe Stock Photos CS3
    Adobe SVG Viewer 3.0
    Adobe Type Support
    Adobe Update Manager CS3
    Adobe Version Cue CS3 Client
    Adobe WinSoft Linguistics Plugin
    Adobe XMP Panels CS3
    AIM 6
    AnvSoft Photo Flash Maker Pro 4.83
    Any Video Converter 2.7.6
    Apple Mobile Device Support
    Apple Software Update
    ATI Uninstaller
    Audacity 1.2.6
    Authentium AntiVirus SDK - 2
    AviSynth 2.5
    Awave Studio v10.1
    BitPim 1.0.6
    Bonjour
    ccc-Branding
    CCleaner (remove only)
    CDDRV_Installer
    Corel Business Center
    Corel Snapfire Plus
    Diskeeper Home
    Easy GIF Animator 4.9
    Fotosizer 1.22
    Free M4a to MP3 Converter 6.0
    GeoGebra
    GIMP 2.6.6
    GoldWave v5.25
    GTK+ 2.10.11 runtime environment
    Help Center
    HiDownload
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Image Grabber II
    iolo AntiVirus
    iPhoneBrowser
    IrfanView (remove only)
    iTunes
    KhalInstallWrapper
    LAME v3.98.2 for Audacity
    Lenovo Care
    Lenovo Care Supplement
    Lenovo Multimedia Center
    Lenovo Password Manager
    Lenovo Registration
    Lexmark 5400 Series
    LiveUpdate 3.2 (Symantec Corporation)
    LiveUpdate Notice (Symantec Corporation)
    Logitech SetPoint
    Maintenance Manager
    MediaWidget 5.0
    Message Center
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Office 2000 Professional
    Microsoft Office 2003 Web Components
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office Live Add-in 1.3
    Microsoft Office Small Business Connectivity Components
    Microsoft Silverlight
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Mouse Suite
    Mozilla Firefox (3.5.2)
    MSXML 4.0 SP2 (KB954430)
    Network Magic
    Next Video Converter 2.8.0
    Opera 9.64
    Paint.NET v3.36
    PC-Doctor 5 for Windows
    PDF Settings
    PhotoFiltre
    Picasa 3
    Picture Package Music Transfer
    PixiePack Codec Pack
    QuickTime
    Realtek High Definition Audio Driver
    Recover My Files
    RelevantKnowledge
    Rescue and Recovery
    Sony Picture Utility
    SUPER © Version 2009.bld.35 (Jan 5, 2009)
    System Update
    Take Screenshot 1.0
    ThinkVantage Technologies Welcome Message
    TweetDeck
    UndeletePlus™ 3.0.0.602
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Videora iPod touch Converter 4.08
    Viewpoint Media Player
    Wallpapers
    Walmart MP3 Music Downloads
    Windows Driver Package - Marvell (yukonwlh) Net (03/13/2007 10.12.6.3)
    Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (10/22/2007 6.0.1.5499)
    Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (10/22/2007 6.0.1.5499)
    Windows Live Sign-in Assistant
    Windows Live Toolbar
    Windows Live Toolbar
    WinPcap 4.0.2
    WinRAR archiver
    WordPerfect Office X3
    WordPerfect Office X3
    Yahoo! Messenger
    YouTube Downloader App 1.03
     
  8. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
  9. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    nope iolo is a registered version
     
  10. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    "i downloaded a zip file for a video"

    What was the file and what was it for?
     
  11. cybertech

    cybertech Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,113
  12. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
  13. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    What was the file and what was it for?

    it was just a lady gaga music video :p i actually meant a zip file with a video in it :)
     
  14. alex327

    alex327 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    11
    i just redownloaded java a couple minutes ago so it's in there now, but it still doesnt work completely.
     
  15. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    " couldnt open pages like myspace.com" what exactly happens when you try?

    Have you re-installed your Ati driver for your Video card?
     
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