I need help with my internet

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Sisco4real

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Apr 6, 2015
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Okay so the wifi is connected and everything and there is no yellow triangle it look perfectly fine and looks like it works but when I Goto a webpage such as Google it would say that " this webpage is not available" and it would do that for every website I go on! Please help me. I'm using windows 8 on an hp envy touchsmart notebook
 

TerryNet

Terry
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Can you get internet access with an ethernet connection?

Does any other device get internet access through the same router? Or similarly fails to get internet access through the same router?

Were you ever able to get internet access with this system and this wireless network? Or with any wireless network?

What firewall or security suite is, or ever was, on the system?
 

Sisco4real

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Apr 6, 2015
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I got webroot and my phone and another laptop can connect to the same wifi and work, no my Ethernet connection won't even connect in the first place and it says it's connected to wifi and everything but it just won't load a webpage it would tell me it's unable to, and the wifi on here was working on it around 12 noon western usa time. But I restarted it and went back on and it said there was wifi still but it didn't want to connect to any webpage.
 

Sisco4real

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Also when I trouble shoot the problem it said "troubleshooting was unable to automatically fix all of the issues found. You can find more details below"
And below it says "problems found: windows could not automatically detect this networks proxy settings"
 
Joined
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Give this a try...
Press Windows flag key + X and select Command Prompt (Admin)
In command prompt type: netsh winhttp reset proxy (press enter)
 

Sisco4real

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Apr 6, 2015
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Direct access (no proxy server). Came up and I don't have a proxy server: I also tryed : netsh winsock reset and netsh IPv4 reset and it didn't fix my problem.
 

Sisco4real

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Apr 6, 2015
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12
[/IMG]

This is me showing it has wifi and Internet access but can't connect to a browser
 
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Dec 5, 2013
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1,768
Can you pull an ipconfig /all through command prompt and post the results.

Also you should uninstall WebRoot fully and see if you gain access,
 
Joined
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That's not even a valid IP address. Check that your TCP/IP settings are set to automatic and then power cycle the router.
 

Sisco4real

Thread Starter
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Apr 6, 2015
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Could you tell me how to do that? And 7 hours ago I was using the Internet on it ️fine. Do you know what could have done that? And could you tell me some steps to get it back on?
 
Joined
Dec 5, 2013
Messages
1,768
Windows flag key + X and select Network connections
Right click on the Wireless Adapter and select Properties
Click on Internet Protocol Version 4 (TCP/IPv4) and then click on Properties
Make sure that all settings are checked next to Automatic.
Repeat the above steps for Internet Protocol Version 6 (TCP/IPv6) also.
Link for the above if it helps
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=27152

Did you get this computer from bestbuy or had it service there?
 

Sisco4real

Thread Starter
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Apr 6, 2015
Messages
12
Now after that I do?:

To power cycle your modem:
Shut down your computer.
Unplug the cable modem from the electrical outlet.
Wait 10 seconds, then plug the cable modem back into the electrical outlet.
Unplug your router from the electrical outlet.
Plug your router back in.
Wait 30 seconds, then turn your computer back on.
 
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