I need help......

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Blu-Racer

Thread Starter
Joined
Jul 9, 2005
Messages
8
Hi, guys I'm new to the forum and I have a severe problem....My computer is shutting me out of everything....It freezes frequently and doesn't allow me to get into any of my start menu options. I actually downloaded Avast and it doesn't allow me to install it.....it freezes. I seriously don't know what to do...I even tried a remote scan from Pandaware, it came up with 15 infected files but it doesn't fix them so I'm back at square one. (By the way it also has a message that my resources are to low). So if there anyone who can help I would be more than greatly appreciative....Thanks Blu
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,228
Hi and welcome to TSG,

Please do this. Click here to download HijackThis.

Close all open windows and open HijackThis. Click “Scan”. When the scan is finished, the scan button will change to “Save Log”. Click on “Save Log” and then save it to Notepad. Click on “Edit” – “Select all” – “copy” and then “paste” into the thread.

DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed.
 

Blu-Racer

Thread Starter
Joined
Jul 9, 2005
Messages
8
Logfile of HijackThis v1.99.1
Scan saved at 1:37:49 PM, on 7/9/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...aults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRAMS\FLASHGET\JCCATCH.DLL
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FGIEBAR.DLL
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O8 - Extra context menu item: Convert for CLIÉ - C:\PROGRAM FILES\SONY\IMAGE CONVERTER\menu.htm
O8 - Extra context menu item: Use webcow on this &Selection - D:\PROGRAMS\WEBCOW\wcie.iemenu2.htm
O8 - Extra context menu item: &Use webcow on this Page - D:\PROGRAMS\WEBCOW\wcie.iemenu.htm
O8 - Extra context menu item: Download using FlashGet - D:\PROGRAMS\FLASHGET\jc_link.htm
O8 - Extra context menu item: Download All by FlashGet - D:\PROGRAMS\FLASHGET\jc_all.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FLASHGET.EXE
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FLASHGET.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {63DF43C2-469A-41F3-B119-17B1ACE8BB34} (Sony SNC-RZ30 Image Viewer) - http://64.109.54.158/home/SonySncRz30View.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqna/downloads/msxml4.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,228
I don't see any resident anti-virus program! You can get AVG for free at:

Grisoft.com


Rescan with HijackThis, close all browser windows except HijackThis, put a check mark beside these entries and click fix checked.

O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)


Locate and delete this file:

C:\Program Files\support.com\client\lserver\server.vbs


Please download and run the following program(s):

AD-AWARE

Go here and download Ad-Aware SE.

Install the program and launch it.

First, in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From the main window, click Start then under Select a scan Mode tick Perform full system scan.

Next, deselect Search for negligible risk entries.

Now to perform a scan, click the Next button.

When the scan is finished, mark everything for removal and get rid of it. To do so, right-click in the window and choose select all from the drop down menu and then click Next)

Restart your computer.


SPYBOT SEARCH & DESTROY

Go here and download Spybot Search & Destroy.

Install the program and launch it.

Before scanning press Online and Search for Updates .

Put a check mark at and install all updates.

Click Check for Problems and when the scan is finished let Spybot fix/remove all it finds marked in RED.

Restart your computer and post another log please..
 

Blu-Racer

Thread Starter
Joined
Jul 9, 2005
Messages
8
"I don't see any resident anti-virus program! You can get AVG for free at:

Grisoft.com"

Actually I have AVG installed but since having all these programs I stopped it from loading at start up (along with everything else) b/c 1/2 the time it would freeze up before even completely loading everything.

"Rescan with HijackThis, close all browser windows except HijackThis, put a check mark beside these entries and click fix checked.

O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

Locate and delete this file:

C:\Program Files\support.com\client\lserver\server.vbs"

Actually the support.com (c:\program files\support.com\client\lserver\server.vbs) is my broadband company... I shouldn't delete that should I?


I have both Ad Aware and Spybot loaded also... And I will run them.... And post another log...
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,228
Blu-Racer said:
Actually the support.com (c:\program files\support.com\client\lserver\server.vbs) is my broadband company... I shouldn't delete that should I?
Yes, I know but it is classified as spyware and is not required unless you want to use the Vaio support agent. It's also quite a resource hog. You can keep it if you wish.

http://www.tasklist.org/task_server_vbs_4985.html
 

smash

Banned
Joined
Jan 31, 2005
Messages
295
i disagree it is not worthless it just depends on your definition of nasty!
 

Blu-Racer

Thread Starter
Joined
Jul 9, 2005
Messages
8
Ok I deleted support.com files and ran spybot and adware, and here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 4:03:41 PM, on 7/9/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...aults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRAMS\FLASHGET\JCCATCH.DLL
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FGIEBAR.DLL
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O8 - Extra context menu item: Convert for CLIÉ - C:\PROGRAM FILES\SONY\IMAGE CONVERTER\menu.htm
O8 - Extra context menu item: Use webcow on this &Selection - D:\PROGRAMS\WEBCOW\wcie.iemenu2.htm
O8 - Extra context menu item: &Use webcow on this Page - D:\PROGRAMS\WEBCOW\wcie.iemenu.htm
O8 - Extra context menu item: Download using FlashGet - D:\PROGRAMS\FLASHGET\jc_link.htm
O8 - Extra context menu item: Download All by FlashGet - D:\PROGRAMS\FLASHGET\jc_all.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FLASHGET.EXE
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRAMS\FLASHGET\FLASHGET.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE (file missing)
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {63DF43C2-469A-41F3-B119-17B1ACE8BB34} (Sony SNC-RZ30 Image Viewer) - http://64.109.54.158/home/SonySncRz30View.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqna/downloads/msxml4.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

but my pc is still acting weird.........
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,228
From what you said earlier, you have some things unchecked in msconfig. Are you able to get into the msconfig utility? If so, go to the start-up tab and put a check by everything there but DO NOT reboot the computer. Post another log with everything checked under the start-up tab please.

Also, please run another Panda scan and post the log it creates here.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top