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I plugged in a mouse..now I need a password

Discussion in 'Windows Vista' started by kriskait, Feb 11, 2007.

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  1. kriskait

    kriskait Thread Starter

    Feb 11, 2007
    Please help! I purchased a Toshiba laptop with Vista Home Basic preinstalled. Everything was working fine. Last night, I plugged in a Dynex wired optical mouse (which the guy at Best Buy told me, was compatible...(just need to update their packaging). The mouse blinked briefly, then the screen froze. I called Toshiba support. After trying all of the usual shut down steps, he had me remove the battery....Now I power up, and the screen goes blue and asks for a password, it won't let me use the options of F2 or F12. The fellow at Toshiba said to return it. The folks at Dynex say the mouse is not compatible and they referred me to Microsoft for the password. The folks at Microssft say they can't help because Vista came pre-installed. Do you have any other options for me? As it is now, I have a 4 day old laptop....no password and no support! Should I just return it?
    Thank you in advance.
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    This is a no-brainer, return it.
  3. Courtneyc


    Dec 6, 2003
    ...and by the way, the Dynex mouse is a standard USB mouse that is supported by standard Windows drivers. The problem is with the laptop.

    Since your sales person at Best Buy hasn't the slightest clue, don't go back to him anymore. Also, you can return the laptop back to Best Buy.

    Courtney sends....
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