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I really need help with my Dell Latitude...

Discussion in 'Windows XP' started by Doomsayer, Dec 29, 2009.

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  1. Doomsayer

    Doomsayer Thread Starter

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    Ok, so here's the problem.

    I have a Dell Latitude CPx J65OGT BIOS Revision A08.
    I also have the Windows XP Pro Reinstallation CD with Service Pack 2.

    The original problem was upon bootup the computer gave a STOP error:
    ***STOP:0x000000A5 (0x00000002, 0x81BD9810, 0xE104B780, 0x81BB0AD8)

    I tried booting from the Reinstallation CD and this is what happens:

    At Windows Setup it gives me -:partition [Unknown] 9856MB(9585MB Free)

    It gives me the following options, and I have provided the information on what happens when I try each of them:

    Create Partition, C - Nothing Happens

    Enter, Run Setup - An error has occured while Setup was updating partition information on: 9586 MB Disk 0 at Id 0 on bus 0 on atapi [MBR] Setup cannot continue. (Then the computer restarts)

    Delete Partition, D - The BIOS in this system is not fully ACPI compliant. Please contact your system vendor or visit http://www.hardware-update.com for an updated BIOS. If you are unable to obtain an updated BIOS of the latest BIOS supplied by your vendor is not ACPI compliant, you can turn off ACPI mode during text mode setup. To do this, simply press the F7 key when you are prompted to install storage drivers. The system will not notify you that the F7 key was pressed - it will silently disable ACPI and allow you to continue your installation.

    Recovery Console does not work either.

    What I gather from this is that the partition is not assigned a prompt (For example, C:) and I cannot figure out how to give it one.

    Anyone have any advice? Thanks in advance.
     
  2. bbearren

    bbearren

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    Sounds like your motherboard or your hard drive has malfunctioned.

    If you have the Dell Diagnostics CD boot from that and run all tests.
     
  3. Doomsayer

    Doomsayer Thread Starter

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    I do not have that CD. Is there any way to assign a prompt to the current partition?
     
  4. bbearren

    bbearren

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    How old is this Latitude, and did it have Windows XP SP2 installed and running on it before you got the bluescreen?
     
  5. Doomsayer

    Doomsayer Thread Starter

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    The Latitude was made in 1999, and it had Windows XP Professional installed on it, but not Service Pack 2. One day, it just decided to go out.
     
  6. bbearren

    bbearren

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    Visit the Dell Support Site and enter your Service Tag. You may be able to update your BIOS, but it sounds like your motherboard is gone.
     
  7. Doomsayer

    Doomsayer Thread Starter

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    Ok. How can I update the BIOS by downloading the update from a different computer?
     
  8. bbearren

    bbearren

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    There are instructions.
     
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