Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.

I Think I Picked up a Virus with Software Download

In Progress 
955 views 2 replies 3 participants last post by  iMacg3 
#1 · (Edited by Moderator)
So i downloaded a video editing software and there must have been a virus in one of the files. It just been getting worse, its unistalled my network adapter drives and locked me in airplane mode so i cant access the internet. Thata the main problem right now. Ive tried using fn+prntscreen, ive tried scanning for hardware changes etc but nothing is working. Im stressing out because i really need this laptop for my uni work and would greatly appreciate any hel. Thank you.

Oh also my model is a hp envy x360 convertible.

(Ps. Im really bad with computers so please dont get mad if i dont understand something)
 
#3 ·
Hi Lewisb96, Welcome to the Tech Support Guy malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:
  • Do not run any fixes or tools on your system unless I request that you do so.
    • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
  • Please read all instructions carefully, and complete them in the order listed.
    • Items that are especially important will be highlighted in bold or red.
  • If your computer seems to start working normally, please don't abandon the topic.
    • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
  • If you have questions at any time during the cleanup, feel free to ask.
--------------------

Farbar Recovery Scan Tool (FRST)

  • Download FRST to your Desktop. (for 32 bit systems)
  • Download FRST64 to your Desktop. (for 64 bit systems)
  • Double click Frst.exe/Frst64.exe to launch it.
  • FRST will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
    • Please post them in your next reply.
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top