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In Progress I Think I Picked up a Virus with Software Download

Discussion in 'Virus & Other Malware Removal' started by Lewisb96, May 10, 2019.

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  1. Lewisb96

    Lewisb96 Thread Starter

    May 10, 2019
    So i downloaded a video editing software and there must have been a virus in one of the files. It just been getting worse, its unistalled my network adapter drives and locked me in airplane mode so i cant access the internet. Thata the main problem right now. Ive tried using fn+prntscreen, ive tried scanning for hardware changes etc but nothing is working. Im stressing out because i really need this laptop for my uni work and would greatly appreciate any hel. Thank you.

    Oh also my model is a hp envy x360 convertible.

    (Ps. Im really bad with computers so please dont get mad if i dont understand something)
    Last edited by a moderator: May 10, 2019
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Aug 27, 2003
    I've edited your post for profanity. Please be more careful of your language here as this is a family friendly site.
  3. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018
    Hi Lewisb96, Welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    Farbar Recovery Scan Tool (FRST)

    • Download FRST to your Desktop. (for 32 bit systems)
    • Download FRST64 to your Desktop. (for 64 bit systems)
    • Double click Frst.exe/Frst64.exe to launch it.
    • FRST will start to run.
      • When the tool opens click Yes to disclaimer.
      • Press the Scan button.
      • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
      • Please post them in your next reply.
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