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I would like to ask help from you about this...

Discussion in 'Virus & Other Malware Removal' started by cromaczs07, Jul 25, 2006.

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  1. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    this pc is very sluggish, i tried doing SEadaware, it froze.
    thanks again...


    Logfile of HijackThis v1.99.1
    Scan saved at 3:54:20 PM, on 7/25/2006
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    C:\WINNT\system32\spoolsv.exe
    C:\WINNT\System32\msdtc.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\System32\llssrv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
    C:\WINNT\system32\regsvc.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    C:\WINNT\system32\MSTask.exe
    C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
    C:\Program Files\Sophos\Remote Management System\AutoUpdateAgentNT.exe
    C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    C:\Program Files\Sophos\Remote Management System\RouterNT.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\Dfssvc.exe
    C:\WINNT\System32\inetsrv\inetinfo.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Hewlett-Packard\Extended Keyboard\HpMmKbd.exe
    C:\Program Files\DAP\DAP.EXE
    C:\Program Files\MouseWarePro\MWProEng.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
    C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\PopChat.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.philrice.gov.ph/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.10.3:3128
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O4 - HKLM\..\Run: [HpMmKbd] "C:\Program Files\Hewlett-Packard\Extended Keyboard\HpMmKbd.exe"
    O4 - HKLM\..\Run: [SystemTray] systray.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [DownloadAccelerator] C:\Program Files\DAP\DAP.EXE /STARTUP
    O4 - HKLM\..\Run: [MWProEng] C:\Program Files\MouseWarePro\MWProEng.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
    O4 - HKCU\..\Run: [ChikkaIM] C:\PROGRA~1\Chikka\Chikka.exe
    O4 - Startup: PopChat.exe
    O4 - Startup: PopChat.INI
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/activex/EPUWALControl_v1-0-3-18.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = philrice.local
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = philrice.local
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = philrice.local
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: MySQL5 - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    O23 - Service: Sophos Anti-Virus (SAVService) - Sophos plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    O23 - Service: Sophos Agent - Unknown owner - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe" -service -name Agent (file missing)
    O23 - Service: Sophos AutoUpdate Agent - Unknown owner - C:\Program Files\Sophos\Remote Management System\AutoUpdateAgentNT.exe" -service -name ALC (file missing)
    O23 - Service: Sophos AutoUpdate Service - Sophos plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    O23 - Service: Sophos Message Router - Unknown owner - C:\Program Files\Sophos\Remote Management System\RouterNT.exe" -service -name Router -ORBListenEndpoints iiop://:8193/ssl_port=8194 (file missing)
     
  2. PJK

    PJK Banned

    Joined:
    Jun 12, 2005
    Messages:
    265
    If you have Ad-Aware, disconnect from the internet and run a full scan, and see if it freezes. If it does, reboot into Safe Mode, and run it. Afterwards, reboot back into normal mode and follow these tasks:
    Run a Panda Online Virus Scan here:
    http://www.cleancomputerhelp.com/content/view/6/30/#panda
    Run it, and delete all of the stuff it finds.

    Also download CCleaner:
    http://www.cleancomputerhelp.com/content/view/9/29/#cc
    Run it and clean out the temp files, etc.

    Please post a new log afterwards.
     
  3. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    i am not sure about pandascan... the pc is verty sluggish that it can take forever opening a site... so scanning online will be alot harder... thanks...

    i'll hammer adaware to work... thanks!
     
  4. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    Logfile of HijackThis v1.99.1
    Scan saved at 4:43:48 PM, on 8/1/2006
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    C:\WINNT\system32\spoolsv.exe
    C:\WINNT\System32\msdtc.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\System32\llssrv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
    C:\WINNT\system32\regsvc.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    C:\WINNT\system32\MSTask.exe
    C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
    C:\Program Files\Sophos\Remote Management System\AutoUpdateAgentNT.exe
    C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    C:\Program Files\Sophos\Remote Management System\RouterNT.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\Dfssvc.exe
    C:\WINNT\System32\inetsrv\inetinfo.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Hewlett-Packard\Extended Keyboard\HpMmKbd.exe
    C:\Program Files\DAP\DAP.EXE
    C:\Program Files\MouseWarePro\MWProEng.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
    C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\PopChat.exe
    C:\WINNT\explorer.exe
    C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.10.3:3128
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O4 - HKLM\..\Run: [HpMmKbd] "C:\Program Files\Hewlett-Packard\Extended Keyboard\HpMmKbd.exe"
    O4 - HKLM\..\Run: [SystemTray] systray.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [DownloadAccelerator] C:\Program Files\DAP\DAP.EXE /STARTUP
    O4 - HKLM\..\Run: [MWProEng] C:\Program Files\MouseWarePro\MWProEng.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
    O4 - HKCU\..\Run: [ChikkaIM] C:\PROGRA~1\Chikka\Chikka.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - Startup: PopChat.exe
    O4 - Startup: PopChat.INI
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/activex/EPUWALControl_v1-0-3-18.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = philrice.local
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = philrice.local
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = philrice.local
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: MySQL5 - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    O23 - Service: Sophos Anti-Virus (SAVService) - Sophos plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    O23 - Service: Sophos Agent - Unknown owner - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe" -service -name Agent (file missing)
    O23 - Service: Sophos AutoUpdate Agent - Unknown owner - C:\Program Files\Sophos\Remote Management System\AutoUpdateAgentNT.exe" -service -name ALC (file missing)
    O23 - Service: Sophos AutoUpdate Service - Sophos plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    O23 - Service: Sophos Message Router - Unknown owner - C:\Program Files\Sophos\Remote Management System\RouterNT.exe" -service -name Router -ORBListenEndpoints iiop://:8193/ssl_port=8194 (file missing)
     

    Attached Files:

  5. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    i failed to run SEadware, in safe nor in normal mode.... it freezes.
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    In safe mode run ad-aware and when it finds 25 items make the scan stop. Clean those items and proceed to run the scan again. Repeat the process until you can complete a full scan.
     
  7. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    it is strange that i cant run the pc in safemode... the screen turns blue and says, memory dumping in ** seconds.

    i'll try the normal mode again if it will freeze.

    thanks!
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    OK, give it a try. Empty your c:\windows\temp and temporary internet files... that will help.
     
  9. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    it is empty... it did again when i tried doing safemode.

    i am following your advice scanning by 25's. i'll post back later.

    thanks!
     
  10. cromaczs07

    cromaczs07 Thread Starter

    Joined:
    Feb 20, 2006
    Messages:
    310
    arrgh! it keeps freezing SE adaware.... my friend's friend accidentally got spyware in it again, still i cant do safe mode...
     
  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download Ewido anti-spyware from HERE and save that file to your desktop.

    This is a 30 day trial of the program
    1. Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
    2. Once the setup is complete you will need run ewido and update the definition files.
    3. On the main screen select the icon "Update" then select the "Update now" link.
      • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
    6. Under "Reports"
      • Select "Automatically generate report after every scan"
      • Un-Select "Only if threats were found"
    Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.
    1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
      IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:
    2. Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
    3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    4. ewido will now begin the scanning process, be patient this may take a little time.
      Once the scan is complete do the following:
    5. If you have any infections you will prompted, then select "Apply all actions"
    6. Next select the "Reports" icon at the top.
    7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    8. Close ewido and reboot your system back into Normal Mode and post the results of the ewido report scan.


    Post a new HijackThis log and the log from Ewido.
     
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