icon will not work on desktop

My friend is having troubles...windows xp user....can not click on icons on desk top...when you click on them, internet explorer error and states will be shutting down...my computer will not open my pictures....even log on to the net will not open...so i tried to go to start, settings, control panel and samething happens...tried to go back to a restore point...but fairly new computer and no restore points were not found...HELP thanks....

 

Are you sure it's not an "EXPLORER" error instead of Internet Explorer? Please post the exact error as much as possible. If the computer is new, then can you contact their TECH support? They owe you that much for a year. If restore is what you want, then do you have or did you get a Recovery CD with your computer? There is a nasty virus that disables some .exe files. Do you have an up-to-date antivirus program? The more info you can provide, the better we can help.

 

Yes...i think it probably was explorer error, it isn't my computer that is messed up, it is a friend of mine...can not get on it at all, can not click anything on desk top or by going to start menu..can not even get on line ...everything you click on says the error message...

 

...and yes...has up to date antivirus program...

 

She may have a Browser Helper Object preventing her from opening any windows. and she may have other problems too. More Spyware .

Eventually she should run certain programs. They must be downloaded an installed. If youhave a burner, you may have to use it on your own computer and then transfer to hers.

But, if I have a look at this registry key, I may spot something.

Here's what to do. Go to start>Run
Type regedit. Press enter.


Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Put a floppy in the drive

Highlight Browser Helper Objects. Go to the toolbar to file>export

Name the file BHO
Save as Text Files

Save it to the floppy. BHO.txt

Then take it to your computer and attach it to a post here.

 

ok i will try that mosaic1.

 

If you want to quickly test the theory, you can temporarily rename the Browser Helper Objects key in the registry. If things start working then, you'll know .

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Right click on Browser Helper Objects and choose Rename.

Rename it Old Browser Helper Objects.

Be sure to name it back after you run this test. And allow me to see the key, please.