IDS Failure on HPofficejet D135 all-in-one machine

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JEH

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Joined
Jan 24, 2005
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1
Hi,

I need help with my HP OfficeJet d135 All-in-one machine. Its color printing was off so I replaced the color cartridge. Did not solve the problem. Printed a self-test report. Reported an IDS failure. Called HP as directed but can't afford their help prices. Do I just need a new CYAN printhead or do I have bigger problems. On the self-test report the status for the black and color ink leves is IDS Failure and the status for each printhead is IDS failure. Below is a copy of the self-test report. Will appreciate any help. Thanks JEH


II

Hewlett-Packard
Model Name: officejet d135 Serial #: SG250410K4RQ Service ID #: 12244
FW Revision:GD621R
Total Page Count: 13039

Optional Accessories
I/O Module: Not Installed Fax Hardware: Installed
Second Paper Tray: Not Installed Country: USA

Ink Cartridge Infornlation

Two-Sided Printing Accessory: Not Installed Photo and Mem Card ill: Not Installed ADF Hardware: Installed



Black Ink Level

Status: IDS Failure - Call HP Expiration OS/21/2006



Color Ink Level

Status: IDS Failure - Call HP Expiration 07/16/2006



Selection Number: hp no. 14 Product Number: hp c5011a



85%

Selection Number: hp no. 14 Product Number: hp c5010a

Do not leave ink cartridges out of the product longer than 24 hours.

Printhead Information





Color: Status:
Installation Date: Selection Number: Product Number:

CYAN
IDS Failure - Call lIP
09/03/2002 hp no. 14 hp c4921a

BLACK
rns Failure - Call HP
09/03/2002 hp no. 14 hp c4920a

MAGENTA
IDS Failure - Call HP
09/03/2002 hp no. 14 hp c4922a

Printhead Alignment



.

II

I

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~

Do not remove printheads until replacements are available.



YELLOW
mSFailure-CallHP
09/03/2002 hp no. 14 hp c4923a

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